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ProblemsByVin Index / 2011-DODGE-JOURNEY / COMPLAINTS
Full complaint record · NHTSA

2011 Dodge Journey owner complaints

169 complaints filed with NHTSA on this vehicle , including 4 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

brakes 5 complaints shown

37 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
12/22/2012 4,038 mi ODI #10489511.0

I have had problems with my brakes, they were replaced 3 times now and I only have 17,200 miles on the car. I have all serves records please help me thank you *tr

12/10/2016 68,000 mi Crash ODI #10934480.0

My husband and myself purchased our 2011 Dodge journey rt 2 yrs ago and was sold on how great this truck was. Since then we have changed the rotors and brakes 6 times. We had our tires changed due to shaking while braking but the problem still existed. So the tires were not the problem. Recently 2 days ago my husband was driiving with my children in the truck and could not stop the truck due to the brakes. He pushed the brakes literally all the way to the floor and hardly stopped. My truck is now in a tow yard and luckily my husband and kids are safe. There is definite problem with these trucks and something need to be done before someone is seriously hurt. We r now without a vehicle due to this problem which I have called Dodge and complained about and was told it's a basic problem with t

12/06/2020 213,000 mi ODI #11378088.0

Break calipers lock up when driving. They have been replaced and continue to do this

12/06/2018 132,500 mi ODI #11156509.0

My car has 132k miles and I'm replacing the brakes on the front for 8th time and the back for the 3rd time. Can't seem to get more than 15-20k miles out of a set of pads and rotors. Last two times I needed service the brake calipers had seized shredding the fairly new rotors which were so hot that I feared the car would catch on fire.

12/04/2012 2,000 mi ODI #10487289.0

Tl* the contact owns a 2011 Dodge journey. The contact stated that while driving the vehicle, he began to engage the brakes and the steering wheel began to shake violently. The vehicle was taken to the dealer for inspection and stated that the calipers were too small and it would heat up the rotors. As a result, the calipers and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was 2000.

electrical 3 complaints shown

33 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/31/2014 ODI #10661760.0

2011 Dodge journey when the weather is cool the fobs will no unlock the doors. Cw the consumer also stated he had difficulty starting the vehicle. *jb

12/11/2020 47,000 mi ODI #11383066.0

There are many many as in huge multiple complaints of this journey vehicle not starting because keeping a charge. We have had to buy and have dealer install three batteries in the last four years. Found one problem, leaving a cd in the player causes the battery to drain. Cannot find any other. Please help.

12/11/2019 98,000 mi ODI #11288302.0

Vehicle has repeatedly had problems starting after driving for any length of time. It will start cold, no problem. Battery and starter all checked and tested as good. It is believed to be due to a bad ground connection, but not 100% sure. My wife and children have been stranded several times due to this issue. Many times, the vehicle will have to be turned off for at least 30 minutes (sometimes up to 2 hours) before it will start.

steering 2 complaints shown

23 total in this category · severe · avg repair $700 · see steering cluster analysis →
12/31/2017 70,500 mi ODI #11057787.0

Power steering hose ruptured while vehicle was parked and running in very cold temp

12/16/2011 5,400 mi Crash ODI #10440124.0

The car has been shaking for a few months now, worse when braking. Twice now, we have had to stop abruptly and the front brakes did not work correctly. Once it did cause a minor accident. There is a loud grinding sound from the front wheel area and poor stopping and the steering wheel shakes. It has been to the dealer four times now for the same complaints. They replaced the rear rotors for some reason. Now they are replacing the front rotors. The dealer claimed there have been no reports of braking/steering problems for this year/model so they do not know what to do. The problem is much worse at interstate speeds of 60+. The dealer service center also advised us that after 12000 miles, the rotors/brakes/etc will not be covered by warranty although it has been a noticeable issue since w

engine 2 complaints shown

22 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/31/2017 65,000 mi ODI #11057789.0

No heat on passenger side of vehicle dealer states heater core plugged needs replacing at over $1000.

12/23/2018 93,000 mi ODI #11163164.0

My 2011 Dodge journey on the driver side heat blows hot on the passage side it blows code. This happen when driving or when it's started to warm up the passage side it blows cold even when the car has been driven from 15 minutes.

other 2 complaints shown

12/20/2022 ODI #11498209.0

Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.

12/04/2018 ODI #11156030.0

I have had an ongoing issue, over the past almost three years with not having heat on the passenger and rear of my vehicle. The system has been flushed multiple times, thermostat replaced, actuator doors checked and replaced, and my heater core replaced twice already. The interventions fix the problem for a short period and they it is back to only cool air. The coolant pressure is fine and the car does not overheat. There is no change when driving or in park.

visibility 1 complaint shown

12/31/2017 98,500 mi ODI #11057721.0

Visibility obstruction: the heater has slowly been losing heat and is only blowing cold air. Visibility is severely obstructed due to the defrost system not working properly. The defrost system is blowing cold air not clearing the windshield and seriously obstructing visibility.

airbags 1 complaint shown

8 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/23/2016 Crash ODI #10937211.0

Tl* the contact owns a 2011 Dodge journey. While making a left turn, the contact's vehicle was rear ended by another vehicle. The air bags failed to deploy. A police report was filed. The contact's hip was injured and medical attention was received. The vehicle was towed to an independent mechanic and repaired. The failure mileage was unknown.

fuel system 1 complaint shown

12/20/2017 128,000 mi Fire ODI #11055794.0

Fuel line on the fuel rail blew out heard pop then vehicle caught fire. Was driving smelled gas drove home as fast as possible. Got out of car to see fuel pouring out of driver side of car under hood. Went in house. Got husband he let the car cool down then looked to see where it was coming from heard pop and then flames.

lighting 1 complaint shown

12/14/2019 159,000 mi ODI #11289028.0

Reverse lights are inop because of a bad backup switch which is located on or in the transmission.

powertrain 1 complaint shown

17 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/13/2020 85,000 mi ODI #11383252.0

My car has only 91000 miles and there is a click from the transmission and a weird slowing noise have no clue why done all the maintenance one it

cruise control 1 complaint shown

4 total in this category · moderate · avg repair $600 · see cruise control cluster analysis →
12/05/2012 38,932 mi ODI #10487423.0

I was driving on the highway at 60mph, I went to pass a car and pressed the accelerator pedal and the plastic pedal broke off just after the pivot point. I had to cross 3 lanes of traffic that were traveling at highway speeds (65-75), all while my speed was rapidly decreasing, to get to the shoulder of the road. *tr

Showing 300 of 169 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Dodge/Journey#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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