Free. Instant. No signup. Pulls recalls and complaints for your exact vehicle.

Couldn't find that VIN. Check the digits and try again.

ProblemsByVin Index / 2011-KIA-SOUL / COMPLAINTS
Full complaint record · NHTSA

2011 Kia Soul owner complaints

193 complaints filed with NHTSA on this vehicle , including 4 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

brakes 5 complaints shown

37 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/28/2023 ODI #11562295.0

The contact owns a 2011 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle but could not determine the cause of the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while reversing and depressing the brake pedal, the vehicle temporarily jerked. The contact stated that the failure recurred several times while driving and depressing the brake pedal. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who test-drove the vehicle and informed the contact that no failure was found. Th

12/11/2024 ODI #11630130.0

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

12/06/2023 ODI #11558822.0

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

12/02/2023 ODI #11558072.0

When you press the break the car stalls, when you fuel up the car it will not start. Autos unlimited in Rolla, Mo sold it as inspected with "" nothing "" on the inspection sheet. This dealer is claiming they will "fix: this issue. It cost me 480.00 to fix it. --- evap canister purge vent- evap leak- fuel malfunction- canister solenoid.

11/28/2023 ODI #11557239.0

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

electrical 5 complaints shown

28 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/28/2023 ODI #11562373.0

My car has been recalled due to electronic control system fire danger. I am afraid to drive hiway 299 to Redding because my car might catch on fire. All of my services are are in or near Redding. I can't get a response from Kia, other than a pending recall notice. They claim to not know anything.

12/18/2023 ODI #11560666.0

I have had this recall(SC284) since September 25, 2023 of this year. Also I have called multiple places to have it repaired and I’ve gotten the run around. They have been so rude! Also now the check engine light has come on the dash so now I’m getting even more worried about the recall situation.

11/29/2018 151,000 mi ODI #11154839.0

A couple years ago, the driver side door had issues opening after being unlocked. This was frustrating, but not a safety issue. In the past several months, the door has opened while driving a couple times. This same issue was recalled in the Kia sorento at the end of 2017 for the same reported issue and the same part replacement. Kia has told me that there is nothing they can do to fix the issue as my car was not included in the sorento recall, even though it is the same exact issue. This was not a major issue until the door started openeing while driving. This is something that needs to be recalled by Kia and fixed in all affected vehicles.

11/28/2023 ODI #11557244.0

I have the recall for my 2011 Kia Soul. HECU that states to park outside and away from vehicles due to potential engine fire. Park until recall is fixed. I have contacted the Manufacturer, Dealership, my insurance company and the NHTSA as this is my only vehicle and means of transportation. There is no remedy for the fix nor an ETA of the Fix. I was told there was nothing that could be done. I am so angry as MY car can catch fire while driving which puts my life at risk along with others. WHAT am I supposed to do? Walk everywhere? The manufacturer will not provide a loaner or reimbursement for a rental, the dealership will not provide a loaner and my insurance will not provide a rental due to I don't have a claim. Who takes responsibility for an unsafe vehicle that cannot be dri

11/28/2011 9,000 mi Fire ODI #10437522.0

Tl* the contact owns a 2011 Kia soul. The contact stated that after starting the vehicle and allowing the engine to warm, she heard a loud noise and noticed that the vehicle was on fire. The police and fire department arrived and a report was filed. The vehicle was not inspected by a dealer for the failure. The manufacturer was not contacted. The failure and the current mileages were approximately 9,000.

airbags 2 complaints shown

23 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/25/2023 Crash ODI #11561737.0

Driving 36 mph and got hit in drive side and the airbags didn't deploy

12/12/2011 8,678 mi Crash ODI #10439443.0

On the above date the referenced Kia soul was making a left turn when a Ford 350 pick up truck ran into the driver side door area. The pickup truck was traveling at approximately 25 MPH. The collision caved in the drivers side door's exterior skin as well as the interior skin without activating the side airbags on the Kia soul. *tr

visibility 2 complaints shown

15 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/15/2015 40,000 mi ODI #10810472.0

Vehicle had been parked in driveway overnight. Temperature had been at or slightly above freezing overnight. When driver entered vehicle and shut driver's side door the rear window exploded outward from the center of the window down to the point of the rear wiper. Outside edges of window also shattered/disintegrated along the outside edge of the seal.

11/29/2013 34,000 mi ODI #10554134.0

The inside of my front windshield was full of water. I only had the car since august of this year. *tr

tires 2 complaints shown

4 total in this category · severe · avg repair $150 · see tires cluster analysis →
12/12/2016 50,000 mi Crash ODI #10934767.0

The 18 inch hankook low profile tires are a death trap in winter. I went down an off ramp sideways. On ice and snow the original manufacturer tires, hankook 18 inch tires, are absolutely awful and a threat to anyone's life driving the vehicle. Breaking in winter is especially hazardous with these tires. *tr

11/30/2011 14,000 mi ODI #10437823.0

Tl* the contact owns a 2011 Kia soul equipped with hankook nexen p225/45/r13 tires, DOT 8ej7. The contact stated that the vehicle was parked when he noticed that there was a large bubble on the sidewall of the front driver's side tire. The vehicle was taken to an authorized dealer and the contact was informed that the failure was due to the driving characteristics of the owner. The tire was replaced. The failure recurred approximately three months later on the front passenger tire. The vehicle was not taken to have the failure diagnosed or repaired. The failure mileage was 14,000.

powertrain 1 complaint shown

13 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/29/2018 72,735 mi ODI #11163945.0

The clutch has gone out twice . The first time was at 54029 and date of 1/17/17. Less than six months later I took it back to the dealership and told them that it was slipping on takeoff. They said that everything was fine. This time it 72735 and date of 12/28/18 . The bill for the first time was 1445.79 . It is rediculous that it goes out so soon. I have read on line that Kia uses a valve on the slave cylinder that causes slipping.

engine 1 complaint shown

13 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/16/2018 124,026 mi ODI #11161808.0

When driving the vehicle, the engine started making a noise , I put it in neutral as I was pulling off the hiway and the motor quit running. Had to have it towed back to my house.I found out the next day that the motor had locked up. The motor had oil in it and the water was not low. The mechanic said the oil pump was probley bad. I called Kia and they said they had no recalls on the vehicle.so now the car is sitting in my driveway with a blown motor and I am still making payments on the car for another 18 months.

body 1 complaint shown

6 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
12/15/2021 ODI #11443904.0

On November 18th, 2021, at 7.20 AM while driving at posted speed limit of 45mph, the hood on my 2011 Kia Soul suddenly flew open, hitting the window, causing me to slow down and stop on the side of the road. After inspecting the destroyed hood, hinges and severally damaged roof, I proceeded to secure the hood so I can get back to my home and begin the process of working this out. To my knowledge, there have been no recalls or complainants on the hood latch mechanism that should have prevented this. I was the only occupant at the time and could have resulted in serious injury or even death, if there were more cars at the time who knows what the outcome would have been. Unknow about reproducing the issue. The vehicle has now been estimated 2 times by the insurance company and still ongoing.

other 1 complaint shown

12/09/2017 ODI #11053696.0

The car won't start after putting gas in several times . After 3 tries and around 10-14 minutes it will start. There are several forums online regarding this haooenedijf to Kia souls .

Showing 300 of 193 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Kia/Soul#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
Get a free warranty quote →
Sponsored — we earn a commission if you complete a quote. Disclosure.