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ProblemsByVin File / 2011-KIA-SOUL NHTSA data synced 3 days ago
2011 · Kia

Kia Soul problems

193 owner complaints and 1 active recall campaign on file. Here's the breakdown — what's serious, what's noise, what a working mechanic would actually do about it.

0 5 10
Reliability score
7.2 / 10

Solid reliability overall. Common issues are concentrated in a few systems.

0
Critical
1
Severe
0
Moderate
Should you avoid this 2011 Soul?
High-risk ownership

Repair exposure runs above average — only with money set aside and eyes open.

Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.

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Top trouble spots 8 categories with 3+ complaints

brakes
37 reports · fails ~104,205 mi · avg $450
severe
electrical
28 reports · fails ~76,167 mi · avg $850
severe
airbags
23 reports · fails ~61,669 mi · avg $1,100
severe
visibility
15 reports · fails ~28,326 mi · avg $350
moderate
engine
13 reports · fails ~63,075 mi · avg $3,100
severe
powertrain
13 reports · fails ~49,511 mi · avg $2,500
severe
lighting
12 reports · fails ~121,050 mi · avg $250
moderate
suspension
8 reports · fails ~68,314 mi · avg $900
moderate
Buyer's checklist
Going to look at one? Use the pre-purchase inspection list.
Generated from this 2011 Soul's actual NHTSA complaint history — every item points at a documented failure pattern on this exact vehicle, not generic walkaround filler.
See the checklist ->
Honest Calculator
Should you buy an extended warranty on this 2011 Soul?
We pulled the math: risk-weighted exposure, typical contract cost, and our verdict on whether coverage pencils out for this specific vehicle.
See the calculator ->

What owners are saying recent NHTSA-filed complaints · verbatim

2011 Soul · powertrain
The clutch has gone out twice . The first time was at 54029 and date of 1/17/17. Less than six months later I took it back to the dealership and told them that it was slipping on takeoff. They said that everything was fine. This time it 72735 and date of 12/28/18 . The bill for…
12/29/2018 · at 72,735 mi · NHTSA ODI #11163945.0 · see powertrain pattern →
2011 Soul · brakes
The contact owns a 2011 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle but could not determine the cause of the failure. The vehicle was not repaired. The contact received…
2011 Soul · electrical
My car has been recalled due to electronic control system fire danger. I am afraid to drive hiway 299 to Redding because my car might catch on fire. All of my services are are in or near Redding. I can't get a response from Kia, other than a pending recall notice. They claim…
2011 Soul · electrical
I have had this recall(SC284) since September 25, 2023 of this year. Also I have called multiple places to have it repaired and I’ve gotten the run around. They have been so rude! Also now the check engine light has come on the dash so now I’m getting even more worried about the…
View all 193 owner complaints →
Had a problem with your 2011 Kia Soul? File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

0 mi 200k mi
At 80,000 miles
Likely repair cost in next 24 months
$0

Active recalls showing 1 of 1

severe NHTSA 13V114000 April 1, 2013

Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles

Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.

Fix: Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.

Under investigation 1 open at NHTSA

AQ Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip · opened November 2023

NHTSA has an open defect investigation covering this vehicle — the step that can precede a recall, not a finding of fault. AQ23002 on NHTSA →

How NHTSA investigations work, and what's open now →

Common questions

Is the 2011 Kia Soul reliable?

Mostly yes. With a reliability score of 7.2 out of 10 based on 193 owner complaints filed with NHTSA, the 2011 Kia Soul is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.

Should you avoid the 2011 Kia Soul?

The 2011 Kia Soul is a higher-risk ownership prospect. Repair exposure runs above average — only with money set aside and eyes open. The record behind that call: Brakes: 37 complaints, classified severe, failures cluster 80,000–152,000 mi; Electrical system: 28 complaints, classified severe, failures cluster 30,000–118,000 mi; Reliability score 7.2/10 — around the segment average; 1 recall campaign on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.

What's the most common problem on the 2011 Kia Soul?

Based on NHTSA records, the most-reported issue is brakes, with 37 complaints filed. Typical failure occurs around 104,205 miles. Average repair cost runs about $450 at an independent shop.

What's the most expensive thing that goes wrong?

The brakes is one of the costlier repair items. Average repair cost runs about $450 at an independent shop. Typical failure occurs around 104,205 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my Kia Soul has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2011 Kia Soul?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 193 complaints on file and the costliest repair averaging $450, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.

Related

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 3 days ago. Verify the raw federal record at nhtsa.gov/vehicle/2011/Kia/Soul. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with Kia. Some links on this page are affiliate links and we may earn a commission if you complete a quote or purchase.
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