This preliminary bulletin provides a procedure to reposition the center support bearing to correct the customers concern of a rattle of moan from the rear of vehicle at low speeds.
full bulletin at NHTSA ↗2012 Cadillac SRX cruise control problems
severe Owners of the 2012 Cadillac SRX have filed 9 NHTSA complaints about the cruise control at roughly $600 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See cruise control across all vehicles →
Complaints
9
Recalls
0
Avg fix
$600
| Model year | cruise control complaints |
|---|---|
| 2009 SRX | 3 |
| 2011 SRX | 8 |
| 2012 SRX (this page) | 9 |
| 2013 SRX | 19 |
| 2014 SRX | 4 |
2crashes
What stands out
Among the 5 model years of Cadillac SRX in our records for cruise control problems, this one ranks #2 by owner-complaint volume.
No new NHTSA cruise control complaint has been filed on this vehicle in over 12 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering cruise control on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Outside Door Handle Chrome Strip Is Loose.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 1 most recent
Tl* the contact owns a 2012 Cadillac srx. The contact was driving approximately 60 MPH when the vehicle experienced a sudden deceleration of speed. The vehicle was diagnosed at the dealer but the defect could not be duplicated and no repairs were performed. The contact indicated she experienced the failure recurringly. The manufacturer was notified and no solution was offered. The failure…
Had cruise control trouble with your 2012 Cadillac SRX?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2012 Cadillac SRX?
It's a meaningful issue. 9 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $600.
At what mileage does the cruise control typically fail?
Based on the 9 complaints filed, cruise control issues most often appear around 30,928 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2012/Cadillac/SRX.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.