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ProblemsByVin Index / 2012-NISSAN-MURANO / COMPLAINTS
Full complaint record · NHTSA

2012 Nissan Murano owner complaints

133 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

airbags 5 complaints shown

24 total in this category · moderate · avg repair $1,100 · see airbags cluster analysis →
12/31/2020 98,000 mi ODI #11385932.0

We recently bought an out of warranty, as is 2012 Nissan murano and the dash airbag light and passenger airbag light are both on. They never go off after the initial 7 second wait time. Vehicle in motion or standing still doesn't matter. I have scanned for codes and b1018-00 keeps coming back after attempting to erase. Normal sized people sit in these two seats and use their seat belts religiously so "misaligned seating" is not the case. I have researched this and a few others have had the exact problem. This is a safety item that should be taken care of by Nissan regardless of mileage and such but I'm seeing that people are getting a "oh well" kind of response from Nissan. If there's a class action suit to get in, I will. I have not contacted Nissan about this as of yet but will probably

12/07/2020 116,000 mi ODI #11378341.0

Passenger airbag light is on and will not reset. Vehicle has 116,000 miles, code b1018 code which calls for passenger seat sensor and module assembly. This part is part of the seat itself which Nissan charges $4000 for. This is a safety issue because no one is going to pay $4000 plus cost to install just to have a passenger airbag. This could result in injury or death that might otherwise be avoided if the cost to repair was reasonable. Nissan had a flawed design where the inexpensive parts were not separate from the very expensive seat. I have contacted Nissan and they have no interest in helping out.

12/05/2020 119,000 mi ODI #11378032.0

My 2012 Nissan murano has approx 119,000 miles on it. The passenger side air bag light stays on indicating that the airbag is off, even when there is someone in the passenger's seat, even when it's a full grown adult. In addition, I have a flashing red airbag light on my dash as well. After a couple weeks of this, I took my vehicle to the dealer as listed in the manual. They said the sensor went out and the entire seat cushion for the passenger side would need to be replaced at a cost of ~$5300. I only paid $11000 for the vehicle to begin with. There's no way I will be paying half the vehicle's worth for a basic safety necessity. I believe the manufacturer should pay for any costs related to a safety issue such as this and it appears that I'm not the only vehicle owner experiencing this

11/29/2017 46,246 mi ODI #11051238.0

Passenger side airbag sensor in seat faulty. This has been an issue on other models and it is now an issue on mine. Indicator light "passenger airbag off" on constantly. Warning light on dash constantly flashing.

11/02/2018 46,518 mi ODI #11144856.0

Vehicle is mostly stationary in the garage, only 46k miles for 2012. Air bag starting flashing and will not reset. Took car to dealership for diagnosis, technician stated light caused by faulty air bag sensing unit. Technician recommends replacing the diagnostic unit and passenger seat bottom. $5700 and air bag will not work if in accident.

other 4 complaints shown

12/11/2019 75,400 mi ODI #11288519.0

While driving approximately 50 MPH in good weather and light traffic our closed sun roof spontaneously exploded with intense force. When we got out to look at it, it was clear that it exploded from within as the edges of the hole (about 2 ft x 1.5 ft) were pushing upward. All of the glass within that area blew out with no damage below it nor were there any remaining glass fragments below it even though what was left of the sunroof was completely full of small shatter lines. We've always maintained our vehicle and have rarely used the sunroof. Our extended warranty carrier refused to pay because it was glass. Our insurance company denied our claim because there was no evidence of an exterior impact. Nissan (corporate) refused to compensate us because they said there was no proof as to

11/28/2015 45,000 mi ODI #10807308.0

While driving about 65 miles an hour down the highway I heard a loud bang overhead. When I could get to an area to investigate what happened, it was the sun roof glass that had shattered for no reason. It was a big hole dead center of the forward glass. The glass broke into a million pieces with portions of it still able to fly away.

11/16/2020 102,104 mi ODI #11374892.0

Power loss on take off. Issue has been occurring for over a year and is intermittent. When starting off from a stopped position, ie stop sign, red light, or highway onramp, the vehicle will engage, but immediately loose acceleration. The gas peddle can be fully pressed, with no reaction. After a few seconds the power gets restored and vehicle takes off as if engaging a jet booster. A visit and diagnostic check at a Nissan dealer, did not reveal and faults or codes, and issue could not be recreated. This issues is random, and based on a Nissan owner forum, I learned it has plagued the murano and is lexis counter part for different model years. No forum entries as to known cause or corrective findings by the dealerships or mechanics.

11/16/2016 ODI #10926518.0

I was driving along I-44 east bound, and suddenly I heard a loud bang. Thought it was my tire, but on getting out of the car and checking I found my sunroof had exploded and there was a gaping hole in the middle.

engine 2 complaints shown

6 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/28/2012 ODI #10490365.0

Hello, I am writing to you about a new vehicle that I recently purchased through Nissan. It's a 2012 Nissan murano and I purchased the vehicle on friday dec 21, 2012. I brought the vehicle home (which is about 50 miles from the dealership) and the next day I took my family to visit my mother in the hospital and then we were going to go christmas shopping at the mall. While enroute to the mall I started hearing a squealing sound coming from the front of the vehicle. As I was driving and making turns the noise got progressively louder and then the vehicle became very hard to steer. I knew there was something obviously wrong so luckily we were close to the dealership and we called them and they said to bring it right in. I must admit, I should have had it towed but it was pouring down rain an

12/12/2014 22,000 mi ODI #10663936.0

I purchased a 2012 Nissan murano new, my vehicle has less than 22000 mileas on it, no services lights have ever come on to indicate that any service was needed to be performed on the vehicle. I had an oil services done, however in one of my oil services done recently something occurred incorrectly and my vehicle starting blowing smoke from the mufflers, again no warning lights ever came on to indicate a problem or maintenance was required. I took it in to the dealership service center and I was told that the engine had major problems, they told me that for the engine to be as damage as it is warning lights should have come on. They also said that they have seen a few more vehicles with similar problems and the warnings never appeared on those vehicles as well. *tr

powertrain 2 complaints shown

28 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/20/2014 40,000 mi ODI #10667445.0

At sporadic times, my 2012 Nissan murano will hesitate to accelerate from a stopped position. On multiple occasions this has left me stranded for 5-10 seconds in the middle of busy intersections. On two separate occasions (while under warranty) I notified Nissan about the problem. The first time I contacted children Nissan where I purchased the vehicle and was advised to bring the vehicle in when the problem could be replicated or when the check engine light was on. On 3-15-14, I brought the vehicle to autonation Nissan in marietta, ga to have the vehicle inspected and serviced. I discussed the acceleration issue with autonation, but was told to come back when the problem was present or if the check engine light came on. Three separate transmission specialists have diagnosed the ve

12/07/2017 69,000 mi ODI #11052985.0

Vehicle had less than 70000 when CVT transmission started to fail. While driving vehicle would shudder, and at time engine would rev at 4000 RPM. Vehicle is still driveable at this time, but is slow to accelerate, and shudders at times. We do not drive the vehicle on the highway any longer for fear the transmission would completely stop working. Was inspected at Nissan dealership and by independent mechanic and both confirm that transmission codes indicate CVT transmission is failing. This is the same issue that the Nissan murano transmission had in the past which LED to a recall which covered model years from 2003 to 2010.

electrical 2 complaints shown

12 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/18/2013 11,450 mi ODI #10556517.0

While driving at around 30 miles per hour a loud noise coming from under the dashboard GPS screen was very noticeable and at the same time the screen went black for about 45 seconds then it came up alive again. *tr

11/30/2025 ODI #11702102.0

While driving, vehicle just quits and all dashboard lights flash quickly and then the car stalls out and won't restart. This has happened 4 times now. Had battery replaced, alternator replaced for a 2nd time, sensor replaced. Now, I had the car towed to dealer who wanted to keep it for over the weekend to see if they could repeat the issue. My local mechanic had the same issue and he had to have it towed back to his shop also. This is a very dangerous situation, I've had to call 911 several times to provide safety while on the side of the road. My car has only 72k and is in excellent condition. I have always maintenance the vehicle since purchasing it in 2014.....I need some help with figuring out this issue. I am a disabled senior citizen on social security and that's it! Plea

steering 2 complaints shown

5 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/15/2014 ODI #10664373.0

Driving 60mph on busy 3-lane highway, I/heard a loud bang from the engine then lost complete control of steering. I was able to 'muscle' the car over to the side, slowed and went directly to the miller dealership. They said this same thing had happened to others due to "cold weather" they said they would report this event. (st. Cloud, mn). *tr

10/23/2018 80,000 mi ODI #11142157.0

The car was well maintained at the dealer where purchased new. Over 6 years there have been numerous problems. The 2 most serious and dangerous was the failure of the rack & pinion mechanism. I brought the car in for service and mentioned a noise thinking it is the power steering pump. The service manager said do not drive the car out of the repair shop as it was unsafe. The most recent event was the total failure of the radiator. It literally came apart and could have LED to engine seizure. This was discovered as I pulled out of my garage and noticed a pool of coolant. There was no light or hot/cold indicator that the engine was running hot. I was towed to the dealer for another costly repair. There were other problems with the front end; tie rod, motor mount, cv boot, but these are the m

visibility 1 complaint shown

17 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/19/2013 23,700 mi ODI #10556614.0

Tl* the contact owns a 2012 Nissan murano. The contact stated while driving approximately 70 MPH the sunroof exploded. The vehicle was taken to a dealer where the mechanic diagnosed that the sunroof needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 23,700.

brakes 1 complaint shown

11 total in this category · severe · avg repair $450 · see brakes cluster analysis →
10/30/2020 96,000 mi ODI #11372373.0

On 3 separate occasions, my vehicle lost brake pedal pressure and had excessive travel to the floor requiring extra distance in order to bring the vehicle to a complete stop ABS to avoid a collision. On one occasion, I drove over a bump on the expressway and the brake pedal traveled all the way down to the floor. After pumping the pedal a few times, pressure was restored. All brake components are in proper working order and maintained by an ASE master technician. The master cylinder does not show sign of leaking. A check online revealed that the 2009 muranos had the same exact issue (which is now a recall) that I am experiencing on my vehicle and was discovered to be a faulty ABS module. A check also revealed that certain 2011 murano had the same issue as the 2009 but no recall was ever is

Showing 300 of 133 total complaints. The full federal record is available at nhtsa.gov/vehicle/2012/Nissan/Murano#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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