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ProblemsByVin Index / 2013-MERCEDES-BENZ-GLK-CLASS / COMPLAINTS
Full complaint record · NHTSA

2013 Mercedes-Benz GLK-Class owner complaints

145 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

airbags 14 complaints shown

99 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/23/2019 ODI #11290960.0

Tl* takata recall. The contact owns a 2013 Mercedes-benz glk350w4. The contact received a recall notice for NHTSA campaign number: 18v043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the repair. Mercedes-benz of fresno (7055 n palm ave, fresno, ca 93650, (559) 438-0300) stated that the parts were not available. The manufacturer was made aware of the issue and confirmed that parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

12/22/2015 28,000 mi Crash ODI #10811758.0

Tl* the contact owns a 2013 Mercedes benz glk350. The contact stated that while driving 30 MPH, the contact was involved in a head on crash with another vehicle. The air bags failed to deploy. The contact sustained head injuries that required medical attention. A police report was filed. The vehicle was towed. It was unknown if the vehicle was diagnosed however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000.

12/19/2019 ODI #11290125.0

It has been on recall since january 2019, which is almost an entie year. They don't seem to be able to issue parts or airbags in a timely matter. There are times when im driving with a passanger that a message comes on due to the passengers saftey. I don't recall the exact wording bu it comes on, on occasion and not every time someone is sitting in the front passengers seat. There is no 1 date I can put below

12/19/2019 ODI #11290135.0

It has been on recall since jaseem to be availablenuary 2019, which is almost an entire year. They don't seem to be able to issue the parts or airbags in a timely matter. The recall statis is: recall incomplete, remedy not yet available.. There are times when im driving wirh a passenger in the front that a message comes on due to the passangers saftey. I don't recall the exact wording. It doesn't come on all the time, just on occasion when someone is sitting in the front passengers seat. No matter the speed.there is no 1 date of I can put below so im ptiing in 4/1/2019 and after.

12/11/2019 ODI #11288555.0

Mercedes benz notified in february 2019 that passenger side airbag may be defective. Followed up with Mercedes in november 2019.. They now advise that their best estimate is correct airbags will not be available for another year I.e. November 2020 .. Where is the urgency to protect their customers?

12/06/2019 ODI #11287500.0

Tl* takata recall. The contact owns a 2013 Mercedes-benz glk350. The contact received a recall notice for NHTSA campaign number: 19v010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called new country Mercedes-benz (1 weston st, hartford, ct 06120, (860) 278-2000) and Mercedes-benz of north haven (620 washington ave, north haven, ct 06473, (203) 239-1313) and was informed that parts were not available. The vehicle was not repaired. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.*cw *tr

11/25/2019 ODI #11282216.0

Tl* takata recall. The contact owns a 2013 Mercedes-benz glk350. The contact received notification of NHTSA campaign number: 19v010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-benz of massapequa (101 sunrise hwy, amityville, ny 11701, (631) 213-2023) was contacted and confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

11/25/2019 ODI #11282311.0

Tl* takata recall. The contact owns a 2013 Mercedes-benz glk350w2. The contact received notification of NHTSA campaign number: 18v043000 (air bags). The contact called Mercedes-benz of the woodlands at 936-206-7500 (located at 16917 I-45, conroe, tx 77385) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.*dt*jb *js

11/23/2019 ODI #11281950.0

Recall notice on takata passenger air bag dated february 2018. Still no repair available. Manufacturer has failed to remedy this safety recall in a timely. Date response to "when did this happen?' is date this report is being filed.

11/22/2024 106,000 mi ODI #11626813.0

The contact owns a 2013 Mercedes-Benz GLK350. The contact stated while driving approximately 25 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the driver’s side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,000.

11/20/2019 ODI #11281331.0

Tl* the contact owns a 2013 Mercedes-benz glk250. The contact received a recall letter for NHTSA campaign number: 19v010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown Mercedes dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.*cw *dl

11/20/2019 ODI #11281447.0

Recall on takata air bag. Still no repair available over 1 year since contact

11/19/2019 ODI #11281134.0

2013 Mercedes benz glk 350. Consumer writes in regards to takata airbag safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the airbag recall. The part were unavailable. *js

11/19/2018 ODI #11152473.0

Tl* takata recall. The contact owns a 2013 Mercedes-benz glk350. The contact received notification of NHTSA campaign number: 18v043000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rbm of alpharetta (345 mcfarland pkwy, alpharetta, ga 30004, (678) 637-2333) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

steering 3 complaints shown

8 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/17/2025 ODI #11705730.0

I am reporting a safety issue involving my Mercedes-Benz GLK 350 following repairs performed by an authorized dealership, Critz Mercedes-Benz in Savannah, Georgia. I brought the vehicle in due to persistent noise when shifting gears and steering-related symptoms. I asked the dealership to fully investigate the cause of the issue and not limit the diagnosis or repair to any single system, as I am not a mechanic and relied on their expertise. I paid $5,674.90 for the repair. During the process, a service advisor contacted me regarding an additional charge of approximately $800, which I approved to ensure the vehicle was repaired correctly and to avoid any claim that I declined recommended work. After the first repair, the noise was still present. I contacted the service advisor and returned

11/25/2014 20,200 mi ODI #10660904.0

The sunroof on my 2013 Mercedes benz glk 350 spontaneously exploded with no warning. Nothing hit the roof or any other part of the car. The weather was about 36 degrees fahrenheit, not too cold, not too hot. There was a loud bang (like the sound of a gunshot) followed by 5 - 10 minutes of crackling as the sunroof glass broke into hundreds of pieces. It appears to be the top layer of double-paned glass, as the glass did not fall into the car. I was driving about 35 MPH at the time. There was nothing unusual that would have caused this. *tr

11/19/2017 34,000 mi ODI #11047331.0

When I'm driving the car, the car will automatically shifts from d(drive) to p(park). It happens especially when I hit the brake. I went to dealer for the same issue twice, and it seems they still cannot find the problem and fix it. This is a life-threatening issue. Just image the car stops immediately at the middle of highway. We are lucky not hit by the car behind us. It happened twice on highway I-70.

visibility 1 complaint shown

3 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/28/2013 12,750 mi ODI #10557532.0

Hello, I would like to share a safety concern and incident regarding the sunroof of a newly purchased Mercedes benz 2013 glk 350 4 matic. As I was making my drive back to va on I 85 headed towards compers/ gaffney, nc at approximately 4:23 pm on 27 dec 13, I heard a very loud pop and shattered glass sound on my right passenger side. I carefully moved over to the far right lane to slow down and conducted a quick assessment of the issue. Nothing seemed out of place from what I could tell on the inside. I heard wind like noises from above and looked up and there it was. My sunroof had shattered. I could see what appeared to be like tiny pinholes. My shade was covered so no glass entered the car. I took pictures at the nearest rest stop approximately 4.5 miles up. I immediately phoned Mercedes

other 1 complaint shown

11/19/2018 46,139 mi ODI #11152482.0

Starting smelling fuel on left rear of car found out it was the left fuel sending unit cracked and leaking next to the fuel line nipple

brakes 1 complaint shown

5 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
11/18/2022 94,000 mi ODI #11494133.0

The contact owns a 2013 Mercedes-Benz GLK350. The contact stated that while operating the vehicle, the brake fluid and brake warning lights illuminated, and shortly after adding brake fluid the warning lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the rear brake lines were corroded, causing brake fluid to leak and the brake lines needed to be replaced. In addition, the vehicle there was rusting of the rear subframe. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 94,000. The consumer stated the repair for this vehicle was very expensive being as though it was purchased only 1 year ago.

Showing 300 of 145 total complaints. The full federal record is available at nhtsa.gov/vehicle/2013/Mercedes-Benz/GLK-Class#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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