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ProblemsByVin Index / 2014-MERCEDES-BENZ-E-CLASS / COMPLAINTS
Full complaint record · NHTSA

2014 Mercedes-Benz E-Class owner complaints

299 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 4 complaints shown

12/30/2019 ODI #11292089.0

Drivers seat cushion threads torn at center seam

12/22/2022 ODI #11498504.0

Very strong gas smell enters the cabin and surrounding exterior of the car after fill up. Seems to be a very common problem with this model and follows the same issues with previous years that were filed with the NHTSA and ultimately needed to be repaired by MB. The problem appears to be with the components of the fuel tank immediately under the rear seat. I am at the point where this has become a very dangerous hazard that consumers should know that the manufacturer should address and that consumers should not have to pay for repairs.

12/16/2020 170,000 mi ODI #11383625.0

Tl* the contact owns a 2014 Mercedes benz e250. The contact stated that the driver's seat was covered with a synthetic material called mb tex. The material was torn. The contact had to place a cover over the seat to avoid being poked or cut by the material and to avoid making contact with the heating mechanisms within the seat. The contact contacted Mercedes-benz of arlington located at 585 n glebe rd, arlington, va 22203 (703)525-2100, who acknowledged the failure however, there was no fix for the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000. The VIN was not available.

12/10/2018 78,000 mi ODI #11160563.0

Pre safe collision warning- the lights beeps when there is nothing in front our next to me. It is very distracting. I took the car in to the dealer three times already for the same problem. Now it is still beeping. There needs to be a recall because it is very distracting and can cause an accident.

electrical 3 complaints shown

35 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/30/2024 Fire ODI #11633188.0

While driving in stop and go traffic I heard a loud popping noise from the dash area and smoke started filling the cabin. I called a DC area dealer service dept and was told to exit the DC beltway and un plug the audio amplifier in the trunk left access door That stopped the popping noise and the smoke .

12/14/2024 ODI #11630673.0

The heater temperature is not consistent and keeps fluctuating. When I set the temperature to 80°F, it initially blows hot air, but after about 10 seconds, it starts blowing colder air. To get consistently hot air, I have to set the temperature to the maximum.

12/05/2018 60,500 mi Fire ODI #11156393.0

I was driving on route 40 (speed limit 55mph, but 45 MPH due to construction) when I began hearing rattling in my rear passenger side speaker, then crackling, a burning smell and then smoke filled my vehicle. I believed my vehicle was on fire. Had I not remained calm, I could have caused an accident. I ended up driving to a nearby walmart parking lot where I left my vehicle until it was towed to the dealership for a diagnostic. The tow truck driver also confirmed smelling the burning upon starting my vehicle to pull it onto the tow truck. This happened although no audio was being used in the vehicle. I googled the issue and located similar stories on mbworld.org forum dating back to 2016. The issue is melting harmon kardon speakers in the 2014 e350 model. Speakers do not melt as a part of

brakes 3 complaints shown

38 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
12/29/2023 ODI #11562532.0

- On 12/28/2023, Car developed a brake fluid in the rear near the differential after sitting, unused, for 3 weeks. - Car is available for inspection. - Brake system operates with diminished capacity. - An appointment has been scheduled with an independant repair center. - The brake warning light illuminated and a brake fluid warning message appears when the vehicle is started.

12/28/2021 ODI #11445243.0

brake line failed the hard line. lost my brakes . Mercedez Ralley Motors of Roslyn N.Y said that it was normal rust . there was no warning before the failure.

12/14/2024 ODI #11630672.0

The emergency brake often gets stuck, especially on cold days. I have to repeatedly push and release it or manually adjust it by pushing behind the brake to return it to the release position. This problem starts on 28000 Mile on this car

engine 2 complaints shown

11 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/25/2018 18,300 mi Crash ODI #11163323.0

Foot on brake to effect reverse and the engine accelerated at high speed uncontrolled and hit two cars in reverse and totally destroyed my car.. The vehicle was stopped in a parking lot

12/03/2014 18,000 mi ODI #10662055.0

Driving the car at 45 MPH and the display messages come on that stated, "pre safe functions limited, inoperative" in addition, the esp and ABS warning lights illuminated. The vehicle loses power and has very limited acceleration. It has occurred twice, once on city road and once on highway at 55 MPH. Shutting and restarting the car eliminates the problem for the time being. If this happens again and I am unable to pull over safely, it will be a life-threatening emergency. I will be rear-ended at high speeds by traffic behind me. After the first incident, I took it to dealer and they adjusted computer. The same exact thing happened just 4 days later. This has the potential to cause massive fatalities similar to those in the gm debacle. I see this has also been reported as a problem in the 2

airbags 2 complaints shown

54 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/11/2020 ODI #11383027.0

Mercedes has refused to replace defective takata airbag since february of 2019 making different excuses why they can't replace the passenger side airbag with knowledge that if accident can be life threatening.

12/05/2019 ODI #11287066.0

Tl* takata recall. The contact owns a 2014 Mercedes-benz e350. The contact received a recall notification for NHTSA campaign number: 19v010000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-benz of delray (1001 linton blvd, delray beach, fl 33444) confirmed that parts were not available to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

steering 2 complaints shown

27 total in this category · severe · avg repair $700 · see steering cluster analysis →
12/10/2020 ODI #11382839.0

My steering wheel will not telescope up/down. I have had this repaired 2x's in the past 3 years. 5/2017, 6/2018, 8/2019, 12/2020 additionally, the blind spot assist notification goes off when there's not a car around me. Typically happens when I'm driving and go down a slight decline in the road.

12/04/2019 46,000 mi ODI #11287011.0

Power steering malfunction (cannot turn but the power was still on. The screen in front of driver's seat also showed the message.) suddenly happened in a second when I drove in a low speed (around 25-30). I was very very lucky enough to slide my car slowly by the curb since the traffic was not heavy. I got my car towed to the dealer which I just finished my yearly maintenance 10 days ago. They found my car's computer had a bug. They re-programmed my car's computer in the next day. The problem has solved so far. This had happened about 2 weeks ago. I googled to find this problem seems happened a few times before but no recall. I did the maintenance with the dealer every year. Due to the defect and dealer's negligence, my life had seriously threatened by this critical situation. I would u

body 1 complaint shown

16 total in this category · severe · avg repair $1,500 · see body cluster analysis →
12/30/2013 1,147 mi ODI #10557845.0

In october of 2013 I leased a 2014 Mercedes e350. The vehicle had been parked overnight at my home on 12/25/13 and upon entering the vehicle on 12/26/13, I noticed a large crack extending approximately 15 inches from the bottom of the driver's side windshield wiper and up to the center portion of the windshield. When I parked the vehicle at my home on 12/25/13 this large 15 inch crack did not exist. I took the vehicle to the Mercedes dealership on 12/27/13 and was told the huge crack in the windshield was caused by a small impact, about the diameter of a pencil point just below the windshield wiper. The extremely small pencil point diameter impact caused the windshield to develop the crack overnight while the vehicle was parked at my home, since the large crack di

suspension 1 complaint shown

24 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
12/23/2022 ODI #11498696.0

I own a 2014 Mercedes-Benz E350, 4matic. that yeah car has approximately 64,500 miles on it. I recently Took it in for service and was advised that the rear subframe has a whole rusted through on the left side. The dealers advice was to replace the rear subframe. I was advised that it is not presently a safety issue, but it was going to be a safety issue as the rust continued. I was dubious about this advice, so I took the vehicle to a second dealer, who also identified the rust issue in the same area. Both dealer representatives advised that they had seen these issues before with the 350 class, and that there had been many complaints about them. I am aware that MB has replaced subframes on this group of cars in Germany and in Canada already—this is a well-known issue. The repair will co

wheels 1 complaint shown

8 total in this category · moderate · avg repair $400 · see wheels cluster analysis →
12/23/2018 ODI #11163167.0

Repeated flat tire/tire damage while driving over small potholes in road in washington dc metro area(small roads/highway). Frequently 2 tires are damaged on the same side. . Required replacement of nine tires since 2015 with five tires changed over the last 5 months(since august 2018).apparently, low profile continental tires(245/40r18) used by Mercedes for the e350 are known to be a road hazard. On one occasion, a "bubble" was noted during inspection of tire. I was told no other/more durable tires can be used with the e350 model! Clearly, this tire model is prone for frequent failure and may present a road hazard for drivers and car occupants.

powertrain 1 complaint shown

12 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/13/2022 ODI #11497357.0

I own a 2014 E350 mercedes benz the transmission was recalled a while back but long story short my car has all the same exact problems a lot of e350 owners are having with the conductor plate witch causes rough shifts between 1st and 3rd gear car went to Mercedes’ for more testing now I’ve got a 13000 dollar estimate and problem is even though the vin doesn’t show it was recalled for that reason the problem is spread world wide cuz my car only has 60000 miles and every one’s Mercedes’ is giving same exact problems not just mine so it has to be a recall

Showing 300 of 299 total complaints. The full federal record is available at nhtsa.gov/vehicle/2014/Mercedes-Benz/E-Class#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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