We contacted the company about getting the recalled airbags fixed and they said that they would contact the dealership in order to set up an appointment to get them fixed and they have never reached back out to us in order to resolve this issue.
2014 Subaru Impreza owner complaints
107 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
airbags 6 complaints shown
Two specific issues. 1) the passenger side air bag will not activate, according to the indicator light, when there is a passenger in the car. 2) the sensor in the passengers side that rings a bell if the passenger is not wearing a seat belt will go off while the car is being driven, even though there is no passenger in the passenger seat - dangerously distracting for the driver. The start date below is the date the car was purchased, as the issue has occurred since purchase.
Tl* the contact owns a 2014 Subaru impreza. The contact stated that the air bag indicator did not illuminate when the passenger seat was occupied. The vehicle was taken to metro west Subaru (948 worcester st, natick, ma 01760) where it was diagnosed that the air bag sensor on the passenger seat needed to be replaced and a new seat needed to be purchased. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 51,000.
The contact owns a 2014 Subaru Impreza. The contact stated while driving at 10 MPH, the contact was making a left turn when another vehicle struck the vehicle on the front driver side door which fractured the side mirror and glass on the driver side door. The air bag did not deploy. The contact was injured and sustained a cut on their left hand due to the glass but declined medical treatment at the scene from the ambulance. The contact mentioned that he will be seeking medical assistance in the future. A police report was filed. The vehicle was towed to a towed yard where the insurance provider inspected the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 91,554.
The contact owns a The contact stated while driving approximately 10 mph when the contact was hit by a different vehicle which resulted in the air bags not deploying. The contact sustained a cut on his hand and soreness in his back. The vehicle was towed to a local mechanic where it was awaiting repairs. The manufacturer was informed of failure and was awaiting a response. The failure mileage was approximately 91,543.
Airbags in the car shut off when a passenger gets in the seat if they have even a tiny amount of moisture....such as after working out at the gym *and changing clothes*. Also if it's raining, the 50' walk from the house to the car puts enough moisture on the passenger to make all of the airbags in the car shut off. Called the dealership and they told me to not get the seat wet. Several other year models of Subaru have been recalled for this exact issue- this is a huge safety issue and someone is going to get killed.
steering 2 complaints shown
I bought my car brand new and about six months after owning it my check engine, hazardous roads and cruise control lights came on. This has continued to happen numerous times since. I have been told it's a sensor, mass airflow sensor. Ocv valves and "maintenance" light. The problem has never truly been resolved and no one has been able to tell me what the root of the problem is. There have been times when service workers have just cleared the computer and sent me on my way.
My car has an uneven steering effort. The steering is tighter and more difficult to steer when driving, while turning right. The problem is getting worse in the two years I've owned this car. A service bulletin was released 7/24/18, number: 04-21-18, showing several models of Subaru's have this steering issue. I have attached the bulletin below for your review. The bulletin says, "if a crack is confirmed, the eps steering gear box assembly must be replaced." the word "must" tells me it is an important safety issue. Shortly after purchasing this car, I returned it to the Subaru dealership and was told there was nothing wrong with the steering.
engine 2 complaints shown
Tl* the contact owns a 2014 Subaru impreza. The contact stated that while driving, the check engine warning light illuminated and remained illuminated. The contact also stated that the air pump inadvertently activated and deactivated while driving. The vehicle was taken to an independent mechanic and was diagnosed with a code p0410 (secondary air injection system or fuel pump system) that needed replacement. The vehicle was not taken to a dealer and was not repaired. The contact stated that a year ago, bloomington Subaru, 7801 lyndale ave s, bloomington, mn 55420, informed him that the mass air flow sensor needed to be replaced. The contact stated that he replaced the mass air flow sensor by himself. The contact also mentioned that his vehicle was not included in NHTSA campaign number: 16v
Check oil light first came on at 2500 miles, had to add a quart of oil and also got a complete oil change. Had to add another 1/2 quart of oil at 6000 and another one again at 9000 due to check engine light coming on. At 2500, dealership said this oil consumption rate was normal. At 9000, during another minor service, was again told my current rate of oil consumption was normal. However, having to add oil three times in 9000 miles for a brand new car doesn't seem safe. *tr
wheels 1 complaint shown
Two Lug studs broke on opposite wheels from torque issues caused when rotating tires. Based on speaking with both the dealer and the tire shop, they said this is a common issue with Subaru's. Fortunately this happened while the tires were being replaced and not while driving. Had 2 of the lug studs broken on the same tire and I had not been aware, this could cause safety issues for both myself and other drivers.
body 1 complaint shown
2014 Subaru impreza felt an unusual wind problem with it being very unpredictable making it unstable. *ta the dealer informed the consumer, it was a characteristic of the vehicle. *jb
electrical 1 complaint shown
The gas guage innaccurately describes how much gas is left in the tank. I filled my tank from 40 miles two weeks ago. I paid $32 for the gas and it only read 170 miles till empty unlike the usual 300 miles. 5 hours later, when it corrected itself, returning to 300 miles. This week, upon filling my car up at 40 miles till empty, I paid $28. My car read 280 miles till empty and then shot up to 300 miles half an hour later. I feel unsafe to let my car go long periods of time without filling with gas. I called my local Subaru dealership and they wanted me to wait almost 3 weeks to bring my car in, even when stated that I heard of this happening previously with other 2011-2016 Subaru imprezas. Their response was less than comforting "claiming" they have had no prior knowledge or trends of this
visibility 1 complaint shown
Driving 65 MPH (temperature 34 degrees, no heat on in car) early sunday am 12/4 (no other vehicles in front of me) and my sunroof glass exploded. Dealer is trying to tell me it was from a rock or other particle item (seriously... No one was in front me). The noise sounded like a gunshot and I immediately pulled over. I have 5 total pictures but the system isn't allowing me to attach more. *tr
tires 1 complaint shown
2014 Subaru imprezza. Consumer writes in regards to faint metallic squeal on left side of vehicle. *ld the consumer stated the metallic squeal was due to brakes that needed to be repaired prematurely. The tires made a shimmying sound while driving. The dealer advised the sound was due to rocks trapped in the tire tread being tossed around in the wheel wells. The breaks were repaired, but the tires were not. *js
powertrain 1 complaint shown
My son owns a 2014 Subaru wrx with a manual transmission. On 25 nov 2019 he was driving on 501 towards lititz/lancaster pa when his third gear decided to destroy itself while driving @ 45mph. I have read about so ma y of these manual transmissions destroying themselves under normal driving conditions. That car is his pride & joy until this happened. He purchased the car in maryland. Watching a rebuild on youtube after his phone call it seems that this is a common problem in any helicut gears. Lousy materials used. Being around cars, street & hi performance rides all my life I have never heard of a manual transmission destroy itself while driving at normal/highway speeds. Either Subaru manufactures it's vehicles to have issues such a lousy gear box's or they are buying trash from lous
other 1 complaint shown
2014 Subaru imprezza. Customer is concerned about the head restraints regulations and thinks they should be modified. *cw the consumer stated the head restraints, were overly restrictive, unnecessary bad for driver's posture, and devastating to shorter people and others with existing pr potential shoulder, back and neck problems. The consumer stated driving 30 minutes or less she experienced considerable neck pain and shoulder problems, which have continued to worsen. *jb
cruise control 1 complaint shown
About 6-8 months ago as I was making a turn I pressed the brake pedal and instead of slowing down the engine throttled up. And after a few moments went back to normal. Two weeks ago as I pressed the brake pedal while coming to a stop sign the engine throttled up and I had difficulty coming to a stop. I put the car in park and turned it off. When I started it again the engine immediately went to high throttle to the point that the front of the car started vibrating. I turned it off again and restarted it and this time it was ok. I took the car into the Subaru dealership. Their mechanic ran the diagnostics and was unable to pin point the problem. They decided to call the Subaru technical department and were told to not let me drive the car until their engineer took a look at the p
suspension 1 complaint shown
Car unexpectedly accelerated in a remote area of a parking lot in a mall. Went over a curb, crossed a grassy area and struck a tree. Driver indicates that brakes were applied to no avail. Rear driving wheels were depressed into the ground after the car was stopped by the tree, indicating the possibility that the car was still accelerating after it was stopped by the tree. *tr