2015 Ford Flex owner complaints

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that while in reverse(R), the rearview camera would display a blank or distorted image. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was unknown.

I was driving approximately 45 MPH uphill when suddenly, and without warning, the flex decelerated to a coasting speed. I was able to pull into a turn lane but unable to accelerate. The wrench light came on. I turned off the car and turned it back on. The wrench light was on and their was ability to accelerate beyond crawling. I turned the car off and back on and was able to drive normally to work.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera went black or displayed a message to the driver to see the dealer. The dealer was contacted and confirmed that parts had been ordered; however, parts were not received, and the contact was still waiting for parts to be provided. The manufacturer was not made aware of the issue. The failure mileage was approximately 123,000.

On october 18, 2019, while entering a parking space at the ikea parking lot, my car experience a loss of power, causing the engine to stall. I tried to start it up about 10 times, and nothing happened - it failed to start every time. After about 2 hours of trying, I finally had to have it towed to my house. When I performed a OBD-ii system scan, with my scanner, I got a fault code of p0627 (fuel pump a control circuit) I took the car to the Ford dealer, and explained the problem. After two hours, they called me and said their tests revealed no fault codes. Based on the issue I described, they said that if I wanted, they can change the fuel pump, but I would have to pay $100 deductible under the extended warranty plan. The think that may fix the issue of stalling, or not starting.

Exhaust leak into vehicle when going up hills or accelerating. Dealer testing showed high levels of carbon monoxide in vehicle. After being in the shop for 9 continuous weeks they have reduced but not eliminated the exhaust leak

Rearview camera issues- Camera does not come on 90% of the time. Will get an error that camera requires service. I brought this ford's attention when a similar recall went out on the Bronco, as I also own a Bronco. I was advise a there was no details available

Vehicle suddenly shut down causing the vehicle to stall and now won't start. Seems like our vehicle has no power going to the fuel pump. This happened while driving down the road. Vehicle now will not start but does still have lights come on. Acts like its not getting fuel.

I was traveling westbound on interstate 265 at approximately 4 a.m. Sunday morning september 30th. The vehicle stalled out and came to a complete stop on the interstate. A wrench light was shown on the dash and the vehicle would not move forward. The incident was caused by a safety bulletin number 17 b28. Luckily I was about the only one on the road at that hour, because I am certain that had this happened in rush hour traffic there would have been an accident.

The contact owns a 2015 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside-down. There were static lines on the screen, and the camera became inoperable. The message to “Contact Dealer” was displayed. The local dealer was contacted, and it was determined that the camera needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Tl* the contact owns a 2015 Ford flex. While as a passenger in the vehicle, the middle row seat on the right inadvertently moved forward. As a result, the seat collapsed and the head rest struck the contact in the back of the head. The contact sustained injuries to the head and eyes that required medical attention. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The manufacturer was notified. The approximate failure mileage was 11,000.

I was exiting the interstate and an error message came up in mid turn and I lost my power assisted steering causing me to almost hit the concrete divider.

Was stopped at light vehicle steering would not turn I put the car in park turned off engine then on. Steering work ok for time being. Definitely a safety issue

I was driving at 70mph and started receiving warnings about my advance trac. I that point I slowed down and pulled over and lost all power steering.

I was driving my 2015 Ford flex and I made a right turn going less than 5mph. Once I straightened out my steering wheel, all within 2 seconds, I suddenly heard a grinding noise then my rear tire bent outward at an angle. I was told by the repair shop that if I was going at least 25mph, the whole tire would of flown out and caused worse injury. The repair shop informed me that the rear left toe link is going bad as well and it looks like this is possibly be a defected part Ford is using. Ford is refusing to help or care about this problem. There was no warning that the part was bad and the car never drove bad. This all happened out of no where. This is very unsafe and needs to be investigated. This part was recalled in canada in june 2019. It needs to be recalled in usa as well.

Tl* the contact owns a 2015 Ford flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called heritage Ford (2100 sisk rd, modesto, ca 95350; 1-844-362-2226) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was a clunking sound coming from the front and rear of the vehicle while driving. The contact stated that while driving 55 MPH or above, there was little to no stability in the vehicle's performance. The contact stated that steering the vehicle was difficult. The vehicle was not repaired. The approxi

Tl* the contact owns a 2015 Ford flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact spoke with reineke Ford Lincoln of lima (1360 greely chapel rd, lima, oh 45804; (419) 223-3673) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* the contact owns a 2015 Ford flex. While both the engine and air conditioning were activated for a short period of time, the vehicle experienced a complete loss of power. The failure occurred without warning. The failure occurred twice. The vehicle was taken to the dealer where it was diagnosed that it was operating as designed. The manufacturer was notified of the failure. The failure mileage was approximately 24,000.

False and persistent door ajar warning and related transmission not in park warning (when in motion) .

When vehicle in motion on major roadway, loss of power and goes into limp mode. Yellow wrench lights up. Vehicle does not respond to throttle. I have to shut off vehicle and turn it back on . There is no DTC code when checked. I was almost rear ended with my children in the vehicle at time of incident. Car loses power and rapidly decelerates within 5 seconds. There is zero time to pull off the road which put us at high risk of being rear ended. This is a life/road safety hazard

I was driving in the highway going about 65 MPH when without warning I started loosing speed and ended going 20mph. I was able to pull of to the shoulder and notice a wrench icon appear in the dash before the car lost power. It was an extremely scary situation and I was thankful I was able to get to the shoulder of the highway without any incident. I towed it to my Ford dealer which is still there being diagnose. I don't know what happen but I believe its a defection because nothing was done to cause it. These is a very dangerous defection and can cause the life of the driver and passangers. I want to make the Ford company aware of this situation and demand it takes action before a tragedy happens. I hope my Ford flex is fixed but I will never feel fully safe in this vehicle again. I never