Owners describe airbag failures across two main failure modes: non-deployment during crashes and spontaneous deployment during normal driving. In the non-deployment cases, owners were hit hard enough to total their vehicles—at speeds ranging from 22 to 55 mph—yet front, side, or both airbag types remained inactive. One driver sustained a cracked sternum; another incurred burn injuries from the one airbag that did deploy. A third crash involved a double rear-end-then-front-end impact where airbags stayed silent despite severe damage.
On the flip side, one owner reported side curtain airbags deploying for no reason while driving straight on a public road, causing loss of control and a road departure.
One complaint involves a dealer disassembling the dashboard around the passenger airbag to find a rattle and then being unable to reassemble it to factory specs—a genuine safety hazard if the airbag must deploy.
A pending NHTSA recall (Campaign 15V697000, Air Bags, Structure) was noted by one owner, but replacement parts were unavailable and the repair languished beyond a reasonable timeframe. Takata inflators were suspected in one case but not confirmed.
Failure modes owners describe
Airbag non-deployment in crash events
Front, side, or both airbags failed to deploy during collisions where impact severity would normally trigger deployment. Owners report being hit at 22 mph, 25 mph, 55 mph, and multiple-impact scenarios with significant vehicle damage but no airbag inflation.
When: During crashes ranging from low-speed (22–25 mph) to high-speed (55 mph) impacts. One case noted at 62,046 miles.
Symptoms owners cite: Driver's side airbag did not deploy in front/side-impact crash; Both front and side airbags failed to deploy in multi-impact collision; Front airbag did not deploy despite severe damage requiring sternum-cracking impact; Airbags remained inactive in rear-end collision with sufficient force to total vehicle; Side curtain airbags did not deploy in side-impact crash
Repairs/costs cited: No repairs cited by owners; vehicles were totaled. Owners did not report dealer diagnostics or repair attempts for non-deployment.
Recalls/TSBs owners mention: NHTSA Campaign 15V697000 (Air Bags, Structure) was issued; one owner reported recall parts were unavailable and repair delayed beyond reasonable timeframe. Takata inflator involvement suspected in at least one narrative but not confirmed by owner.
Airbag deployment without impact (unintended deployment)
Side curtain airbags deployed spontaneously while vehicle was in motion or stationary with no collision or impact event occurring. This caused loss of vehicle control and road departure.
When: During normal driving on a public street; timing relative to mileage not stated.
Symptoms owners cite: Side curtain airbags deployed simultaneously with no impact; Vehicle veered off road due to unexpected airbag deployment; Resulted in bottom-side vehicle damage from road departure
Airbag burn injury from deployment
Driver sustained burn injuries from an airbag that did deploy properly during a frontal crash. The chemical reaction from the airbag inflator caused thermal burns requiring emergency room treatment.
When: During 22 mph frontal/side-impact crash at 62,046 miles.
Symptoms owners cite: Thermal burn injuries to driver from deployed airbag; Pain and redness consistent with chemical burn from inflator
Repairs/costs cited: Owner treated in emergency room for burn injuries. No repair attempts mentioned; vehicle was totaled.
Recalls/TSBs owners mention: No notification or follow-up recorded by owner.
Dashboard structural failure after dealer airbag access
Dealer dismantled dashboard to locate a rattling noise and subsequently could not reassemble it to factory specifications around the passenger airbag area. This creates a hazard should the passenger airbag deploy, as the broken dashboard may not provide proper structure or may cause additional projectile hazards.
When: Around 17,000 miles; problem discovered during dealer service.
Symptoms owners cite: Loud squeak from dashboard area; Dashboard detached and came apart around passenger airbag housing after dealer disassembly; Dashboard cannot be restored to factory condition
Repairs/costs cited: Cause identified as loose factory bolts on front bumper. Dealer dismantled dashboard to find squeak but failed to reassemble correctly.
Recalls/TSBs owners mention: Dealer performed initial investigation and disassembly but left vehicle in unsafe state.
Synthesized from 14 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.