My headlights keep getting dimmer and dimmer as time goes on. My vehicle only has 40,000 miles, but I started noticing at least 5,000 miles ago that while driving down the highway at night that it appeared as if I barely had any headlights shining in front of me. I would turn them off and on again, thinking they were off but could barely tell the difference. When I turn corners, I couldn't see where the road was or curbs and had to roll down my drivers and/or passenger windows to see where I was going and to avoid missing road or hitting something. I did a little research and found that there was a class action lawsuit for 2010-2015 srx headlights with the same exact problem - upwards of 300,000 vehicles involved. Cadillac agreed to replace those headlights, but used the exact same type
2016 Cadillac SRX owner complaints
168 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
lighting 14 complaints shown
The low beam lights on our 2016 Cadillac SRX are extremely dim and very dangerous to drive at night. This is a know issue and there have been numerous class action Law suits regarding the issue. P.lease help to make my wife's commute to work safer Thanks
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the headlights were extremely dim, causing the contact to not see the road clearly. The contact mentioned that the hi-beam was used to see the road while driving at night. The vehicle was taken to the dealer where it was diagnosed that the headlamp assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
At night, headlights do not come on. Only daytime running lights come on. You cannot see properly without headlights.
My 2016 srx Cadillac. The front headlights are so dim that I can not drive at night. It's not safe. I can not see at all on the road at night. I read there was a settlement and a reimbursement over this but that I missed the deadline for it. I never knew or received anything in the mail about this safety issue that was happening to call srx cadillacs. Not just mine
Headlights are too dim. Known issue in this car.
The low beam (dim lights) are horrible. I almost hit a man walking on the side of the road last night. You cannot see 30' in front of the vehicle when lights are on dim. You have to drive with the high beams on. The high beam works great, but vehicles coming at you are getting blinded by your high beams. You switch to low beam, then you cannot see! I have seen all the complaints on the internet. I cannot believe this issue hasn't been recalled. Shame on the government for not fixing this safety issue.
The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, the roadway became difficult to see. The contact stated that upon inspection, he noticed condensation inside the headlamp housings. As a result, the headlights became foggy. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 70,000.
2016 Cadillac srx. Consumer writes in regards to a safety flaw with the low beam headlight system. The consumer requested to have the head light assembly replaced. *js
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night, the headlights were very dim. The vehicle was taken to a dealer where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
The lights have been so dim since the day that I bought the car in march 2019. I spoke to Cadillac after I noticed the issue and they said that there was an issue that they were aware of but that the recall was only 90 days. She said that general motors would pay $700 of the purchase of a new light casing $1600 but Cadillac stated that the lighting is a bad product not any fault of the owner so the manufacturer should cover the whole cost to the owner of every srx of this model. This is a huge safety concern. Its so very dangerous. Please help. There are several websites backing up the issue with these headlights. Lawsuits and so forth. Please hold gm responsible for putting vehicles on the road with known issues and not taking responsibility to fix it.
The headlights are very dim causing safety driving issues at night. I first noticed driving at night returning from a trip to Arkansas driving on poorly lit highways
Tl* the contact owns a 2016 Cadillac srx. While driving 40 MPH, the headlights switched from high to low beams independently. There were no warning indicators illuminated. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
These headlights have turn so dim its dangerous to drive at night. Its the lens inside that s deteriorating and nothing to do with the bulb. The dealer wants around 1500 to replace. This is a common problem with this vehicle. Cadillac offered only 50% of the repair but when i took it back to the dealer for service I got the run around again even though I had a reference number. Many people will not spend this large amount and it should be recalled. At night I must use the high beams to be safe but that annoys and is not safe to other drivers.
airbags 1 complaint shown
I was the owner/operator of the srx was t-boned on the passenger side, air bag triggered error message and did not deploy, seatbelt did not lock in place until after I hit the dash resulting in unharnessed contact in cabin causing over $200k in medical bills to date to right shoulder, head, neck and back.
electrical 1 complaint shown
After purchasing our 2016 Cadillac SRX we began to notice the head lites were becoming dimmer over time and now to a point that we are unable to drive at nite and need to put high beams on if subjected to nite driving .This creates a blinding hazard for oncoming vehicles. After several attempts of replacing bulbs to improve condition of lites I began to investigate and found that there is a recall for other year models of Cadillac SRX but 2016 is not included. This issue is widespread and undoubtedly will cause accidents and possibly death to motorist. Cadilac is aware of this issue and has yet to recall these vehicles to repair obvious and known issues.
brakes 1 complaint shown
I was sitting at a traffic light stationary on a city street with a steep hill. I had my foot on the break waiting for the light to turn green. My breaks started to vibrate and then went out completely and I rolled back into the car behind me.
steering 1 complaint shown
Case #: [XXX] ] I have a 2016 Cadillac SRX (VIN: [XXX] ) that I have owned for 8 years. Throughout this period, I have encountered some minor issues that were easily remedied. On [XXX], I started my car and some warning light came on. •The ABS light •The power steering light •The anti-skid traction light I contacted Scranton Motors in Vernon, CT and was told I had a faulty brake module: part number 20842710. Furthermore, I was told that this part number has been discontinued and no longer available. I contacted Cadillac customer care and spoke to customer service rep Alegra 866-790-5600 at extension 5918222 and she gave me a list of suppliers who may have this part. Again, I was told that this part was discontinued. The parts department had to go to the aftermarket to see if they co
other 1 complaint shown
Rear tires slip when pressing on the gas. The car is in for repair and they said the rear transfer case needed replaced. The car has 94000 miles and is 6 years old. This caused issues when accelerating.
suspension 1 complaint shown
The contact owns a 2016 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer had been pushing back the recall repair appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.