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ProblemsByVin Index / 2016-KIA-SORENTO / COMPLAINTS
Full complaint record · NHTSA

2016 Kia Sorento owner complaints

1,229 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 6 complaints shown

545 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/31/2022 ODI #11499617.0

We have to constant add oil to the engine in between our 3000 mile oil changes, at least a quart or more. There are no oil leaks anywhere on the engine. The engine makes a loud "ticking" noise and doesn't have the power. The transmission also has issues shifting from 1st to 2nd gear. We have even noticed from time to time a smell of gasoline from what seems to be coming from under the vehicle, but no signs of it leaking anywhere. Also the gas pedal doesn't always have the same "feel" when pushing it

12/31/2021 ODI #11445755.0

Driving on highway, vehicle lost power. Ultimate diagnosed as a seized engine. Car was towed to our mechanic. After contacting Kia, they had us tow it to a local Kia dealer. After they diagnosed the same seized engine, they said they would not pay for repair, despite their being a class action suit settled by them. Car was brought back to our mechanic and a used engine was put in.

12/30/2024 ODI #11633167.0

I was driving on the Thruway and suddenly my check engine light came on and a large plume of black smoke came from the exhaust. The car was misfiring badly. I nursed it home and the next day took it to my mechanic, hoping it was a coil or plug. I had almost zero compression in cylinder #2. I then took vehicle to his engine repair shop. The owner told me the next day that I needed a new engine. I picked it up the next day and took it to my dealer, and they also told me I needed a new engine as well as a new intake manifold. Cost was $10,550.00. There were no warning lights or messages prior to the incident. There was a 1" X 1" hole in my intake manifold.

12/30/2024 151,000 mi ODI #11633196.0

The contact owns a 2016 Kia Sorento. The contact stated while driving 20 MPH and making a left turn, the vehicle lost power. The accelerator pedal was depressed down to the floorboard; however, the vehicle failed to respond. The contact drove the vehicle for a mile to the workplace. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket and upper radiator hose had failed and needed to be replaced. The vehicle was not repaired. The failure had occurred on 8 occasions. The contact stated that the engine overheating had persisted. The vehicle was taken to a second independent mechanic where it was diagnosed and determined that the engine block was cracked. The manufacturer was not notified of the failure. The failure mileage was 151,000.

12/30/2024 ODI #11633277.0

Vehicle check engine light came on, vehicle lost power, sputtered and died. Will not run. Towed to dealer.

12/30/2015 ODI #10816108.0

2016 Kia sorento. Consumer writes in regards to vehicle will not shift properly and failed to accelerate over 30 MPH. *smd the manifold assembly intake was replaced three times. *jb

body 4 complaints shown

99 total in this category · severe · avg repair $1,500 · see body cluster analysis →
12/29/2017 30,000 mi ODI #11057405.0

When driving on the highway at 55 MPH the sunroof over the driver and front passenger compartment exploded. Glass showered into the car (2016 Kia sorento xls). We drove the car a lower speeds to the dealership in bellingham, wa (smith Kia).

12/29/2017 ODI #11057411.0

When driving on the highway at 55 MPH the sunroof over the driver and front passenger compartment exploded and sent glass into the vehicle. We drove the vehicle at lower speeds to the smith Kia dealership in bellingham, wa and are awaiting repairs. We found an article from consumer reports that details how there glass roof fail and found a link to how to file the ntsb report.

12/29/2017 30,000 mi ODI #11057422.0

While driving on the highway at 55 MPH the sunroof over the driver and front passenger compartment exploded sending glass into the vehicle. We drove the vehicle at lower speeds to the smith Kia dealership in bellingham, wa and are awaiting repairs.

12/29/2017 30,000 mi ODI #11057448.0

While driving on the highway at 55 MPH the sunroof over the driver and front passenger compartment exploded sending glass into the vehicle. We drove the vehicle at lower speeds to the smith Kia dealership in bellingham, wa and are awaiting repairs.

electrical 2 complaints shown

82 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/31/2025 83,000 mi ODI #11708052.0

The contact owns a 2016 Kia Sorento. The contact stated that while driving at 50 MPH and depressing the accelerator pedal, the vehicle speed decreased. The contact was able to pull into a parking lot safely. The contact attempted to restart the vehicle, but the vehicle failed to restart as intended. An independent mechanic and a dealer were contacted. The vehicle was towed to the dealer, where it was diagnosed that the engine starter needed to be replaced. The vehicle was then towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.

12/30/2021 ODI #11445642.0

The engine is failing with the light on. It is not getting enough power and is a safety risk. I only have had the car for a year and a half and the dealership I have gotten it from won't do anything. It has had a air compression test, new spark plugs, and has been reviewed by multiply parties saying it is not deem road safety. I called the Kia dealership and it says all the recalls were done but it doesn't seem like it. They are saying i pretty much need a new engine, I have not even had the car that long.

steering 2 complaints shown

80 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/31/2023 ODI #11562809.0

Has a steering control issue. I am now on my 3rd steering columm replacement. They do not correct the sticky on center steering control issues. Kia has not come up with a workable solution for this. I have had it to 3 dealers so far. They all say the steering column needs to be replaced. Now out of warranty. This car is difficult to drive and control . I have had this problem since I bought it brand new. It now has 118000 miles on it with a lot of misery driving it.

12/31/2019 27,000 mi ODI #11292319.0

When driving the steering wheel will go to the left and stick ,then I will have to bring back to right or the steering will stay to the left.this has happen many times.this is a potential dangerous situation.there are multiple reports on this situation.I am concerned...

lighting 2 complaints shown

45 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
12/31/2018 65,000 mi ODI #11164280.0

While the vehicle is in motion, on both city streets and interstates, and at both low or higher speeds the vehicle's headlights, tail lights and other lighting will turn off on their own. This is extremely dangerous specifically after sunset when it is completely dark. I took the vehicle for repair at my local Kia dealer for service and they said there is an "open circuit in ipm (fuse block)." I think this should be a mandatory recall to rectify the situation and make all the vehicles safe for my family, myself and for other drivers and passengers on the road who could end up in an accident due to this issue.

12/30/2019 25,000 mi ODI #11292015.0

We have experienced random events where the headlights go out for 5-10 seconds. This makes for a very scary situation for me and my family when driving in the evening and it all gets dark. We notice when the vehicle is in motion, city street or highway, we could be in the car for short amount of time or longer amount of time, warm and cold weather, wet and dry weather, haven't noticed while turning but have on straight roads, dashboard goes dark too when the headlights go out. The local Kia dealership cannot replicate the issue since it is very random in nature. This has happened a number of times over the past two years. There have been no injuries due to this yet.

other 2 complaints shown

12/30/2022 ODI #11499605.0

I have a 2016 Kia Sorento with Pearl White Paint. My paint started chipping/pilling off. I would really call it pilling because it comes off while going down the road. It’s start with a small spot on the driver side with part that goes up the windshield. At first we thought it was from a rock but later that day more paint was missing. I just noticed that now a huge section on my roof right above the windshield is now doing the same thing. The spots are growing rapidly and more of them are happening.

12/30/2019 50,509 mi ODI #11292048.0

I opened the left rear door and the handle came off. I opened the right rear door and the handle came off also. The vehicle was parked in my driveway. I put them back on which was difficult and upon arriving at my destination which was 20 minutes away the smaller part of the handle came off.

airbags 1 complaint shown

14 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/29/2022 Crash ODI #11499326.0

October 19,2022 I was driving (cruise control about 70 mph) and hit a deer. The impact and damage was quite a bit however no airbags deployed. The car is still being repaired at Blakely Chevrolet in Blakely GA and they are having issues with airbag sensors.

visibility 1 complaint shown

13 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/29/2020 57,000 mi ODI #11385521.0

2016 Kia sorento v6 lx FWD automatic -- one day, suddenly, the wiper fluid leaked almost the entire tank on our garage floor immediately after filling. No other small leaks were noticed before this major fail. I found Kia blogs in abundance and a large number of youtube videos reporting the same issue. There was even speculation in several Kia forums that the problem was so prevalent Kia should, at a minimum, publish a service bulletin, and some urged for a bona fide recall. I checked the point of failure as suggested in several videos and blogs, and indeed it was a crack in the washer pump mechanism, apparently around the white bulbous piece that bifurcates on opposite sides where rubber tubes are attached to plastic protrusions, and from there the fluid is dispensed to each of two nozzl

Showing 300 of 1,229 total complaints. The full federal record is available at nhtsa.gov/vehicle/2016/Kia/Sorento#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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