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ProblemsByVin Index / 2017-FORD-FLEX / COMPLAINTS
Full complaint record · NHTSA

2017 Ford Flex owner complaints

39 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 8 complaints shown

12/07/2025 ODI #11703537.0

While driving down the highway the black door panel next to the window flew off from the front passenger door and the rear drivers side passenger door. These were not loose or of concern previous to this happening. My concern when this happened is that it would hit another driver's vehicle and damage it, or potentially cause an accident because I was on the highway. Had I been on our pedestrian street, what if this happened and hit someone? I see there is a recall for other Ford Flex doors, but I'm not sure if this is the same issue. There were no warnings that this may happen, we noticed when they hit the rear windows when they detached and my children yelled about something hitting their window.

10/28/2025 ODI #11696035.0

Back up camera has distorted image & blank screen

10/02/2019 58,000 mi ODI #11265642.0

Tl* the contact owns a 2017 Ford flex. While the contact's husband was driving 25 MPH, the rear passenger door opened and the rear passenger side door latch fractured and failed to close. In addition, the rear door ajar warning indicator illuminated. The vehicle was taken to fox Ford (560 28th st se, grand rapids, mi 49512, (616) 956-5511), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 58,000.

09/13/2025 ODI #11687080.0

The backup camera failed in my 2017 Ford Flex. It has gotten worse over time and now doesn’t come on at all or just for a second or two. I get a blue screen of death most of the time. It makes it much unsafer to parallel park and backup into a parking spot. Every time I try to use it I get an error message saying the camera is not working. This message stay on the car screen until I press the ok button. Most times the error message doesn’t come on until I’m driving so I have to take my eyes off the road to acknowledge it. I took it to my local repair shop. They told me Ford dealership had to fix. Please add the Ford Flex to the recall announced yesterday.

09/11/2025 ODI #11686659.0

The rear-facing camera in the tailgate of my 2017 Ford Flex is defective and is experiencing the same issue included within the recent NHTSA Campaign # 25V572000. The fact that the 2017 Ford Flex is not included within the recall is highly suspect and should be investigated further. Our safety and the safety of others is put at risk because the driver could accidentally back up into an object or individual, causing damage, injury or loss of life. The issue is reproduceable and has happened a number of times, and has been confirmed by our local dealer, Shawnee Mission Ford. The vehicle has not been inspected by the manufacturer directly (other than through the dealership), police, insurance, or others. There are no warning lamps, messages or other symptoms other than those expressly no

09/10/2025 ODI #11686312.0

My back up camera not working blanking out dorstort screen

09/10/2025 ODI #11686323.0

Component or System Failed: The rearview/backup camera system has failed. The image consistently displays upside down when the camera activates, and at times the camera does not turn on at all. The system remains installed in the vehicle and is available for inspection upon request. Safety Risk: This malfunction severely impairs rear visibility when reversing, creating a significant safety hazard. The distorted image increases the risk of backing into pedestrians, objects, or other vehicles, especially in crowded areas or where children may be present. Problem Confirmation: The problem has been reproduced multiple times by me. It has not yet been confirmed by a dealer or independent service center. Inspection History: The vehicle has not yet been inspected for this specific issue by the

07/18/2025 ODI #11674431.0

This be chile was purchased by me when living in the United States and imported when I moved back to Canada. The Rear Camera frequently shows as not working, goes blank or picture breaks up. It’s an on going problem, which makes parking and backing up problematic

suspension 5 complaints shown

11 total in this category · severe · avg repair $900 · see suspension cluster analysis →
12/07/2020 ODI #11378356.0

Tl* the contact owns a 2017 Ford flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called mike raisor Ford (2051 sagamore pkwy s, lafayette, in 47905; (765) 447-9444) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

10/20/2020 ODI #11365347.0

Tl* the contact owns a 2017 Ford flex. The contact became aware that his vehicle was included in NHTSA campaign number: 20v027000 (suspension) however, the part to do the recall repair was unavailable. Woody anderson Ford (2500 jordan ln nw, huntsville, al 35810, (256) 513-4597) was contacted by phone and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

10/07/2020 ODI #11363176.0

Tl* the contact owns a 2017 Ford flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension). The contact called the bob ridings decatur dealer located at 3103 n 22nd st, decatur, il 62526, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

09/14/2020 ODI #11354919.0

Tl* the contact owns a 2017 Ford flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to crossroads Ford of southern pines (1590 us-1, southern pines, nc 28387; 910) 692-8765) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but were unable to provide an estimated time frame for the recall repair. The contact had not experienced a failure. The contact had not experienced a failure. VIN tool confirms parts not available.

07/21/2021 ODI #11425857.0

The contact owns a 2017 Ford Flex. The contact initially received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted and informed that the parts remained unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

seatbelts 2 complaints shown

11/24/2025 ODI #11701224.0

The rear seat belts come unbuckled. I was driving and about to get on a highway, and my children told me their seat belts unbuckled, another time it happened while I was driving in town. There's been a few others times too. I have not taken my vehicle to a dealer to check it out. This vehicle has not been inspected by anyone. No lights came on when the seat belt unbuckled. It has been happening on and off for a few years.

08/09/2022 ODI #11478347.0

The Driver side seatbelt begins to lock as you pull it down to click it into the buckle. While driving the seatbelt will also lock and continue to get tighter and tighter and suddenly release. It will continue to lock and then unlock while driving. This is happening with regular driving, and not when applying the brakes.

steering 1 complaint shown

3 total in this category · moderate · avg repair $700 · see steering cluster analysis →
11/02/2020 30,000 mi ODI #11372679.0

On monday, sept 28, 2020 at approximately 10:30 am while driving southbound on interstate 5 (just before the west mountain view overpass in firebaugh ca) doing 70 MPH, the car began fishtailing erratically - swerving between lanes. Fortunately, the driver was able to maneuver the car to the right shoulder of the interstate without hitting anything or anyone or even rolling the vehicle. (at the time there was an average amount of traffic on the road.) we initially believed that what we had experienced was a blowout, but after inspection, all the tires were found to be intact. We then surmised that we had possibly hit something on the road (like a blown tire remnant), but also found nothing. The driver and both passengers got back in the car to see if we could proceed slowly/safely down the

airbags 1 complaint shown

10/25/2017 101,000 mi Crash ODI #11039814.0

I was ran off a 2 lane city street by a car and when I overcompensenated to move away, I hit my right front fender on a small curb and there was a light pole there. Instead of my front air bags deploying as they should have, all of the side bags on both sides deployed instead. My mechanic has said if there were a passenger in that seat, that didn't have their seatbelt on, they would have hit their head on the dash board.

wheels 1 complaint shown

10/04/2018 24,963 mi ODI #11133374.0

During a routine oil change and multipoint inspection on 10-2-2018, it was brought to my attention that I needed new tires in the very near future. My odometer read 24,963. I have already replaced the right front tire due to a blow out. On the attached document, tire tread depth for the 3 tires not replaced is indicated as "attention required" 3/32" and less". I purchased the car in november 2017 with approximately 6,000 miles indicated on the odometer. The advisor at the Ford service center was very surprised and puzzled. She checked to see if the tires had a recall notice, but they did not.

electrical 1 complaint shown

3 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
10/02/2025 ODI #11691098.0

Backup camera frequently goes blank. I noticed an active recall for other ford vehicles and wanted to report I’m having the same issue with my 2017 ford flex, so I’m hoping the flexes will be added to the recall.

powertrain 1 complaint shown

09/24/2023 ODI #11546262.0

Engine stopped turning while car was in motion, which shut the car down. An oil pump failure is suspected.

Showing 300 of 39 total complaints. The full federal record is available at nhtsa.gov/vehicle/2017/Ford/Flex#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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