This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of softwar
full bulletin at NHTSA ↗2017 Lincoln Continental electrical problems
moderate Owners of the 2017 Lincoln Continental have filed 13 NHTSA complaints about the electrical at roughly $850 to repair (U.S. federal records, as of September 2026). Source: NHTSA Office of Defects Investigation. See electrical across all vehicles →
Complaints
13
Recalls
0
Avg fix
$850
| Model year | electrical complaints |
|---|---|
| 2017 Continental (this page) | 13 |
| 2018 Continental | 4 |
| 2019 Continental | 5 |
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering electrical on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
full bulletin at NHTSA ↗Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling
full bulletin at NHTSA ↗Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in th
full bulletin at NHTSA ↗Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Val
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners describe electronic door latches on the 2017 Lincoln Continental becoming inoperable from the outside handle while doors still open from inside. This affects rear doors most commonly but also front passenger doors. Some cases show intermittent failure before complete lockout; others are sudden. One owner reports doors opening while driving and refusing to latch, creating an uncontrolled hazard.
The primary safety concern is entrapment: occupants cannot exit from inside the vehicle if latches fail, and emergency responders cannot enter from outside. Owners with children or elderly passengers cite this as especially dangerous. One owner notes the driver door has an emergency escape latch but passenger and rear doors do not—a significant vulnerability given the failure pattern.
Lincoln issued Recall 19S03 (NHTSA 1V-077) for some VINs but not others, despite complaints of identical symptoms on excluded vehicles. Owners report the manufacturer refuses to expand recall coverage or provide support outside recall parameters. Repair costs run several hundred dollars per latch. One dealership quoted a one-year wait for service, then when the owner followed up, asked them to reschedule again.
Failure modes owners describe
Rear door latches fail to open from outside
Electronic door latches on rear doors become inoperable from the exterior handle. Doors open normally from inside but cannot be opened by pushing the exterior handle button. Some cases show intermittent failure before complete failure. This traps occupants and prevents emergency responders from accessing the vehicle.
When: Varied timing; complaints reference issues starting within first year of ownership and continuing
Symptoms owners cite: Rear door cannot be opened from outside handle; Door opens normally from inside; Intermittent initial failure progressing to complete failure; Handle pops open occasionally in some cases
Repairs/costs cited: Owners report costs of several hundred dollars for latch replacement. Serramonte Ford dealership replaced defective part on a partner vehicle.
Recalls/TSBs owners mention: Recall 19S03 / NHTSA Recall 1V-077 issued for some VINs but not all affected vehicles. Owners with non-recalled VINs report Lincoln will not include their vehicles in recall coverage even with identical symptoms.
Front passenger door latch failure
Electronic door latch on front passenger side fails, preventing door from opening either from inside push button or outside handle. Creates trapping hazard in which occupant cannot exit vehicle independently.
When: One case documented December 26, 2020
Symptoms owners cite: Front passenger door will not open when interior button depressed; Door only opens from outside handle manipulation; Complete latch failure preventing exit from interior
Recalls/TSBs owners mention: 2019 model year recalled for similar issue; 2017 Lincoln Continental not included in recall coverage. Dealer advised owner to report to NHTSA.
Door latch opens and fails to latch while driving
Electronic latches fail to keep doors properly latched during vehicle operation, allowing doors to open while driving. Doors also fail to latch when stationary. Creates safety hazard with uncontrolled door movement during motion.
When: Issue reported last year; dealership quoted one-year repair wait time
Symptoms owners cite: Doors open while vehicle is in motion; Doors will not latch while driving or stationary; Intermittent latching failure
Repairs/costs cited: Dealership initially quoted one-year wait for repair; when owner called back after waiting one year, told to call back to schedule.
Synthesized from 13 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 2 most recent
Door warning
December 26 2020, upon attempting to exit the front passenger seat, the door would not open when button depressed to open the door and allow passenger to exit. Door only allowed for exit when opened from the outside handle. Inability to exit vehicle puts lives in danger. Vehicle was parked when incident occurred
Had electrical trouble with your 2017 Lincoln Continental?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the electrical problem on the 2017 Lincoln Continental?
It's a documented issue but not catastrophic. 13 complaints have been filed. Repairs average $850 and most owners catch it before it causes a breakdown.
At what mileage does the electrical typically fail?
Based on the 13 complaints filed, electrical issues most often appear around 82,667 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $850 for electrical repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to electrical?
No active recalls currently cover electrical issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2017/Lincoln/Continental.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.