Owners report the vehicle losing all electrical power and stalling without warning at various speeds, including highway speeds. Power steering fails simultaneously, creating a dangerous loss of control. After stalling, the engine will not restart immediately; some owners had to wait for tow trucks. The problem is intermittent—one owner experienced it six times over three months, another at 58,000 miles.
The core diagnostic challenge: dealerships cannot find fault codes. One dealer told an owner there was nothing they could do without codes. Ford advised another owner to keep driving until failure happened again and rush to the dealer with the power still off, a suggestion the owner rightly rejected as unacceptable safety risk.
One battery drain case occurred while the vehicle sat at a dealership for unrelated warranty work; the battery was charged twice, tested normal both times, and the issue stopped only after the nav/stereo part was replaced.
Additionally, Lincoln issued recall campaigns 19V809000 and 17V226000 (both electrical system) but parts were unavailable through summer 2020 and beyond, with dealerships unable to complete the recalls despite owner calls. Ford cited supply-chain delays but offered no alternative solution.
Failure modes owners describe
Unplanned Shut-off / Loss of Power While Driving
Vehicle loses all electrical power and stalls without warning during normal operation. Power steering fails at the same time, creating a safety hazard. Engine will not restart immediately; owner must wait or have vehicle towed. After restart or arrival at dealership, no diagnostic codes are stored, making root cause difficult to identify.
When: At various speeds including highway speeds; reported at 58,000 miles in one case. One owner reported six occurrences over three months.
Symptoms owners cite: Complete loss of vehicle power while driving; Power steering loss during stall; Engine stall without warning; Vehicle will not restart immediately; Check engine and traction control warning lights illuminated (one case); Display message indicating 'power failure' or 'power off'
Repairs/costs cited: Dealership unable to diagnose issue because no codes are stored. One owner reports dealership said 'there is nothing they can do' without codes. Restarting vehicle clears any temporary fault codes.
Recalls/TSBs owners mention: Ford case # CAS-17221031-Z4L4R3 was opened; manufacturer suggested driving vehicle until failure recurs and having it towed back to dealer with power still off to preserve codes. No other options offered.
Battery Drain
Battery loses charge, leaving vehicle unable to start. One owner's battery drained while vehicle was sitting at dealership during navigation/stereo warranty work. Battery charged twice by dealership, both times with no underlying fault found, but failure recurred within days.
When: Vehicle left at dealership for unrelated warranty work; battery drained while sitting and within one day after being picked up.
Symptoms owners cite: Vehicle will not start; Battery fully discharged with no apparent cause
Repairs/costs cited: Dealership charged battery twice and ran diagnostic tests; both times battery tested normal and no codes were found. Issue resolved only after navigation/stereo part was replaced—suggesting possible electrical drain related to that system or its replacement.
Recall 19V809000 and 17V226000 Parts Unavailability
Multiple owners received recall notifications (campaigns 19V809000 and 17V226000, both listed as electrical system issues) but dealerships consistently could not obtain replacement parts. Delays exceeded 2–3 months in multiple cases. Owners were unable to complete recall repairs despite repeated contact with dealers and manufacturers. No diagnosis of actual failure in these complaint narratives, but recall existence confirms Ford identified an electrical system defect.
When: Recall notifications issued May 2020 and earlier. Parts unavailable through at least August 2020 and beyond.
Repairs/costs cited: Recall parts not available; dealerships confirmed unavailability repeatedly. No repairs performed. Manufacturers cited COVID-19 supply chain delays.
Recalls/TSBs owners mention: NHTSA campaigns 19V809000 (electrical system) and 17V226000 (electrical system) issued. Parts distribution was severely delayed. Manufacturers made aware in some cases but offered no alternative remedy.
Synthesized from 11 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.