The touchscreen for the infotainment area is ghost touching and changing information. This turn off information like lane change assist changes the volume of the blinker as well as randomly calls people. This is highly disruptive and distracting while driving. There has been many instances when I have had to pull off the road to try to avoid major issues because of this. When it is selecting things it’s self I am not able to use the touch screen at all. It is also selecting things when I am driving over 5mph when the screen is not supposed to be engaged at all.
2017 Mazda Mazda3 owner complaints
83 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
other 7 complaints shown
The contact owns a 2017 Mazda Mazda3. The contact stated that the Mazda Connect touch screen in the center display was operating independently; however, there was no visible damage to the touch screen. The contact stated that the failure was significantly distracting while driving. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure. The manufacturer referred the contact to the dealer. The contact related the failure to Mazda Warranty Extension Number: SSPB6. The failure mileage was approximately 61,000.
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not
My car has a recall on the backup camera. Manufacturer Recall Number6023G NHTSA Recall Number23V-487 The recall issued in July. But I'm being told they cannot fix it. And as I'm trying to sell my car, I'm being told by buyers that the car has less value because of the unrepaired recall.
Info Center Ghosting - upon startup, continually loops / reloads, disables backup camera, navigation, randomly scans and changes channels.
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
I am experiencing an issue with the infotainment system in my vehicle where it behaves erratically and intermittently without any input from me. Radio Stations Change Automatically: The system switches between radio stations on its own, even when I haven’t touched the controls. Unwanted Phone Calls: The system will sometimes dial random contacts from my phone without any command or input from me. This has led to accidental calls. Dropped Calls: When I’m on a phone call via the car's Bluetooth connection, the system frequently drops the call or switches to a different function, like the radio or media player, cutting off the conversation. Erratic Behavior During Media Playback: Occasionally, the system will change media sources (e.g., switching from Bluetooth audio to the radio) or pau
electrical 5 complaints shown
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G NHTSA Recall Number 23V-487 Recall StatusRecall Incomplete, remedy not yet available
The contact owns a 2017 Mazda Mazda3. The contact stated that while operating the vehicle, the main display screen malfunctioned, and the back-up camera failed to display an image. Additionally, the display provided erroneous warnings included the low tire pressure information. The cause of the failure was not yet determined. The local dealer was notified of the failure and indicated that the display interface was faulty and needed to the replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 80,000.
I was stopped at a light, and the infotainment system began changing options on its own. It caused me to become worried and distracted on the problem at hand. Mazda is aware if this issue with the system but is refusing to do anything to fix it. Please help!
Screen has delamination causing it to have a "ghost touch" it will randomly change stations, change volume, try to make calls and click random buttons. It does all this without having been touched, this has occurred multiple times while driving causing a distraction that could eventually result in a wreck.
wheels 2 complaints shown
I wrote the following description of what happened to Mazda customer services: on the evening of december 4, 2018, I was on my way home from work. I was driving 75 MPH, the posted speed limit for that stretch of texas highway. The surface of the road is brand new and driving conditions were ideal. At approximately 6:10 pm, about 10 miles from home, there was a loud thud and my car dropped and lurched toward the center line. I thought I had hit something huge, and expected to find significant damage to my car and a shredded tire. I managed to keep the car under control and avoid being hit, and with a sound of grating metal, moved over to the shoulder. To my surprise, there didn't seem to be any damage to the car. No other vehicles had to swerve around anything in the road. There
I had my 3rd flat tire in a parking lot, my husband came to change my tire, he used the breaker bar he used before (only way to get tire off) and 4 bearings broke, this LED to me needing a whole new hub assembly and tire, I don't feel that a 2 year old car should need a new hub assembly especially because the tire replacement tools that come with the car do not work when trying to take the tire off my bill was over $600 and the car is only 2 years old
body 2 complaints shown
The paint chips very easily. The hood is very pitted. Titanium flash pearl. This paint color was an extra cost too. Since initial ownership, it has just become so bad over the ownership period, that I can't touch it up any more. Extremely reliable car otherwise. I purchased the car new.
I am noticing excessive paint chips on the hood and front fenders of my 2017 Mazda 3. The paint is: soul red crystal paint. I have not noticed or heard road debris hit the car. The car has about 23000 miles. The paint seems very thin. I have noticed other Mazda owners with this paint having similar issues. Perhaps these cars should be recalled and be repainted. I have submitted a photo - there is one dent right front fender from a rock that did hit the car over a year ago, but the chips were not there.
airbags 1 complaint shown
While driving the vehicle the air bag warning light began to blink on the driver display. After reaching my destination and after turning off the vehicle and turning it back on the air bag warning light disappeared and did not come back on.
brakes 1 complaint shown
I leased this car brand new in 2016 , since then, I have had two incidents which while parked and in gear with the mechanical e-brake set I have walked outside to find my car not where I left it. The first time this happened was in september of 2017 resulting in substantial damage to the passenger side as well as the rear end. I was living on block island and the car let loose out of the parking spot and rolled backwards into a tree doing significant damage to the passenger side and completely taking the mirror off. After hitting the tree the car the redirected towards another group of small tress causing damage to the drivers side where it then stopped in a stone wall damaging the rear bumper. After a battle with both Mazda and the insurance company I was left repairing the car myself.
equipment 1 complaint shown
The electrical system in the dashboard will randomly Make its own decisions. It will choose to make phone calls or change and set radio stations. while becoming more frequent more items from the console are getting involved. my concern is that whatever's going on will start to involve the instrument panel causing the car to mechanically do things on its own. I apologize in advance if this is not considered a safety issue. thank you for your time.
suspension 1 complaint shown
Control arms have started leaking where the front ball joints are and the warranty department is declining to cover any of the costs. They have been leaking since march 2020, right before my warranty expired. The dealership claimed to not have found anything wrong but that was not the case. My personal mechanic found they were leaking the week before my warranty expired and suggested I go to the dealer. The car makes a clunking noise going over speed bumps and dips. My car is only at 42k miles.