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ProblemsByVin Index / 2018-MITSUBISHI-ECLIPSE-CROSS / COMPLAINTS
Full complaint record · NHTSA

2018 Mitsubishi Eclipse Cross owner complaints

19 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.

electrical 6 complaints shown

6 total in this category · severe · avg repair $850 · see electrical cluster analysis →
08/16/2019 11,400 mi ODI #11244413.0

While driving the above vehicle on the freeway the car shut down. I pulled over safely to the side. Shut the vehicle off completely and then restarted it.the dash was lit up like a christmas tree and the car started and was to drive home in a limp mode in. Called the dealer the car had recall for software update.the dealer michaud Mitsubishi in danvers ma updated the software and cleared codes. Few days back the care refused to up-shift while driving and would not exceed more then 35 to 40 miles per hour.I notified the above dealer and took it back to them no error code was found. I continued driving. On wed 8/14/19 the car again would not up-shift and stayed in 2nd gear and RPM went up to 5000. I pulled over and shut off the vehicle. Restarted it and it drove normally. I again made an a

05/22/2021 ODI #11418156.0

First time I was at a wedding didn't realize I had laid key fob on top of car . Car cranked when I left wedding I assumed it was in the car when I got home and tried to crank dash said no key detected. 2nd incident I keep key fob attached to my purse I picked up my grandson so he could use car . I just realized I have key on my purse and he has car 20 miles away so he's stuck there once he cuts car off and I have to find someone to take me there to give key . I have left car running several times went in to grocery store did what I wanted to do key with me Car still running when I return thank you aletha wilson 1271 silas rd Wrens ga 30833

05/18/2018 3,600 mi ODI #11096737.0

Stopped at a red light. Light turned green stepped on the gas, truck accelerated. Then began to feel like something wasn't normal, engine began to make quick high and low pitched sounds. Was only going 10mph if that. Tried to step on the brakes and pull over, but the brakes didn't respond. Then tried to step on the gas slightly to pull over, but the gas pedal also didn't respond. I was able to let the truck roll to a stop in the right turning lane, put it in park, and turn on the hazards. Then followed every possible service light came on. The engine never actually stalled. It was still running but not responsive to the brake or gas pedals. I attempted to 'reset' the car, as per the manual suggested. Turned it off for 5 minutes and then back on. The high and low pitch sounds continued, s

04/21/2020 68,000 mi Fire ODI #11321834.0

After purchasing my vehicle on 10/31/18, I experienced 6 headlight changes from that point till 4/19/20. On 4/19/20, while driving I smelled an electrical burning smell. As I proceeded to pull to a safe location my headlight indicator light came then I loss all power and function of the vehicle.pressing the breaks and pulling the emergency break multiple times did not stop the vehicle. Approximately 150 yards ahead I spotted a shopping center entrance. As I proceeded to attempt a hard right turn into the parking lot when fire began shooting over the front windshield and side fenders. I finally got the vehicle to stop after pumping the hand break several times and exited the vehicle. The result of this faulty electrical system caused me to total my car.

02/24/2021 13,000 mi ODI #11397665.0

The battery is always draining even when not in cold temperatures I have to turn the key twice in order for the vehicle to start. My husband was driving the vehicle the other day in the car completely stalled mid drive on a busy road

01/28/2020 1,000 mi ODI #11302543.0

The low gas gauge does not work. It will notify me that I have 50 miles left on my tank and within 5 miles will go to 0 with warning lights to refuel immediately. It does not say how many miles are left. It rapidly goes from 50 miles left to 0. This has caused me to run out of gas twice to date, when there is not an immediate gas station near me.

engine 2 complaints shown

12/26/2019 ODI #11291275.0

Exhaust fumes getting into cabin causing headache, fatigue, and concentration issues. Several dealerships in the area are aware of issue but no solution from Mitsubishi. Dealer ship also confirmed exhaust smell in car and attempted at severl repairs without resolution.

05/16/2024 ODI #11589124.0

Stalls out when driving Vehicle dealership has not been any help with getting issues fixed despite having purchased vehicle within past 6 months, and having engine issues since purchase. Charged for extra warranties not honored

steering 2 complaints shown

10/29/2022 ODI #11491465.0

My streeing locked up while I was going 40mph. Almost crashed the car into another car. My electric brake system light keeps blanking at me when my streeing locked up on me as well.

07/24/2025 ODI #11675945.0

While parked, ASC system service required indicator light came on. Car was then disabled and unable to be started for approximately 1-2 hours. That happened twice in 2023. While driving on the highway in 2025, ASC system service required, abs system service required, four wheel drive system service required, power steering system service required indicator lights all came on and total loss of power steering while driving approximately 40-50mph.

airbags 2 complaints shown

09/12/2019 15,000 mi ODI #11255107.0

At times when I am driving the passenger air bag is turned off. Some times my car emergency break comes on but there is no one in front of me

06/06/2020 1,392 mi 1 fatal ODI #11327518.0

The driver's airbag exploded on my left side, cutting my left arm and rendering me deaf in both ears from the impact when I was hit on the left rear panel by a motorcycle, killing the rider. My hearing is permanently damaged and I have sustained back and neck injury. I was in a median between four lanes of traffic on a state road and stationary when hit. My car was turned completely around by the impact and the airbag exploded after I was sitting still, which was a huge shock to me. It was a delayed reaction. The left rear panel was destroyed and the rear window and the vehicle was considered totaled. *tr *js

powertrain 2 complaints shown

08/23/2025 ODI #11682572.0

The problem: You can drive fast or slow and at any given moment, the car display all alarms like the adaptive cruise control, emergency brake, engine. All the lights start to blink inside the car, there is a beep with those lights. The steering wheel does not move, gets locked, the brakes get locked (you cannot move the steer wheel or press the brakes), the engine starts to make a rattling sound and the car starts to bounce, then slowly the car starts shutting down until its off. This problem has been happening since I bought the car brand new on 2018. At the beginning, the car was inside the dealership ever so often to try to fix that problem. That recall was presented in other VIN numbers but not mine, but the dealer decided to "so call" fix it. The problem stopped happening for a whil

02/22/2022 10,087 mi 1 injury ODI #11453351.0

The contact owns a 2018 Mitsubishi Eclipse Cross. The contact stated she was turning off the vehicle and shifted gears to park, when exiting the front driver's side, the vehicle began to roll backward and the front driver's side door knocked her down. The contact stated the emergency brakes were not applied. The contact stated the vehicle began to roll over her and her hair and left shoulder got caught under the front driver side tire. The contact was unable to move and was caught under the front driver's side tire for 45 minutes until a bystander heard her yeller out for help. The contact sustained injuries on her compression contractions on her 12th thoracic vertebra, left ear, emotional distress, and crush injury complications. The contact was able to seek medical attention at a hospit

cruise control 2 complaints shown

01/28/2020 1,100 mi ODI #11302536.0

When on the highway, I set the cruise for a set speed. With no other cars around me, my speed will vary significantly. I set the speed for 70mph (speed limit) and the car will go from 64mph and surge up to 78mph all on it's own. This has happened to me 4 times to date. Once it ended in a speeding ticket when I first got the car. I was really confused how I was clocked going 79 MPG when the cruise was set on 70mph. It has occurred a number of times since, causing me to cancel the cruise control in order to normalize my speed.

01/28/2020 1,200 mi ODI #11302542.0

When I use the acc, and the highway is hilly, the acc will engage the fcm (forward collision mitigation), resulting in the brakes being applied, sometimes forcefully, resulting in an immediate slow down of my vehicles speed. This can cause accidents as those around me had to slam on their brakes as well. When going up and down hills, the acc does not work properly. This has occurred many times from the time I bought the vehicle until now.

wheels 1 complaint shown

10/03/2018 13,190 mi ODI #11133158.0

After starting the car, and going in reverse, you can hear a cracking or clicking noise (it's really hard to tell), and sometimes it's really loud, if the brakes or something else was stuck and was about to break a part. It sounds on the read side and in the front side too. You can hear one or 3 clicks. I took my car to the dealer around 3 times in 5 months and first, I was told its normal, the second time I was pushy, and it was a matter of lubrication I wasn't told where exactly, and the last time the dealership manager told me that service department had to keep the car for a week, ( I got a loaner, but it has the same issue). The service department replaced the brake system, and rotors, inspect and lubricate all parts. But, I was told that they couldn't pin point the problem. The noise

body 1 complaint shown

08/25/2020 22,000 mi ODI #11351186.0

The metal part where the door close is sticking up and hit my feet every time I get out my car. And it's not safe

other 1 complaint shown

02/20/2021 ODI #11397128.0

When driving this vehicle, the bsw on the passenger side, does not always work.

Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-21. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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