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ProblemsByVin Index / 2019-CHEVROLET-IMPALA / COMPLAINTS
Full complaint record · NHTSA

2019 Chevrolet Impala owner complaints

26 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

electrical 5 complaints shown

7 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/31/2020 9,988 mi ODI #11385794.0

My 2019 impala is equipped with heated steering wheel, in the past week it stopped working, only to discover it had a blown fuse. I changed the fuse only to have it blown a second time. At this point I realized something more involved was wrong, took car to dealer to have checked & repaired. They repaired/ replaced steering wheel heater module & fuse. Was working day I picked up, the following day was going out an proceeded to get comfortable in car an to my disappointment heated wheel again was not working , checked an found fuse was blown yet again . Will again check with advisor an schedule another appointment asap to have problem looked into further & corrected. As of now there are no other issues & car is drivable.

12/26/2020 9,000 mi ODI #11385049.0

My car is equipped w/a heated steering wheel. Attempted to turn on one cold morning only to discover it was not working. Checked the manual to locate fuse box found fuse was blown, replaced fuse started car up to check heated steering wheel & nothing. Again checked fuse...blown again. Now concerned of a possible electoral problem. Contacted local dealer an scheduled an appointment to have checked out furthered. No other issues at this time.

09/19/2020 50,000 mi ODI #11360008.0

The 2019 Chevrolet impala lt has 52,000 miles on it. Now the ac compressor not getting any power to it. The compressor just start blowing out hot air. The car had 34,428 miles on it when I bought the car. The Chevy dealership can't find the problem. They put r1234yf freon in it and make sure the pressure was just right. And they telling me that I don't have factory warranty on it. Just believe that Chevy should fixs this problem. I shouldn't have to pay for this. After only having the car for 3 months. I love my car and I won;t trade it for nothing else. I save up $10,000 to put down on my car that I really want. And now this happend.

06/10/2023 ODI #11526337.0

Passenger side Blind Spot monitoring light consistently stays on even when no cars are next to me. Dangerous specially on the freeway. Took it to dealership said it wasnt covered. Notice the samething happening to alot of the Impala online. Please help.

04/18/2020 ODI #11321514.0

The sound I'm my car has gone out 4 different times. No blinker sound, radio, no sound when the doors are open nothing. When I turn the volume up it does not even show on the car. There isn't a peep of sound. I took it in once & of course that time it turned on than turned right back off. We took the spark plug out cleaned it put it back in, it worked for a couple days than right back off again, no sound I'm the whole car.

other 3 complaints shown

11/29/2023 ODI #11557381.0

The compressor is not on the recall list but for a 2019 to have it failed requiring a new one not even close to the expected 10-12 year mark. This car part can lead to other safety concerns so I believe needs review for a potential recall.

11/04/2024 ODI #11623526.0

My car does not alert me of no or low coolant. Nor does the symbol comes on, on the dash.

08/04/2025 ODI #11678231.0

Blind spot detector is causing the driver interface to display false alarms

suspension 3 complaints shown

3 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
11/04/2024 ODI #11623529.0

While driving, the back of the car near the tire makes a clinking noise.

10/13/2024 ODI #11619533.0

Several different instances I've had my parking brake release as soon as I go to move after being parked for a long period of time. (I never set my parking brake to begin with so I don't understand why it keeps telling me it's released) Once it tells me it's been released, it's followed by a rough jersey of the car and then I'm able to move. Ever since I bought the car, there was a small shake. The dealer had to cover the front strut assemblies that were going out at the time of purchase; but since then the shake is unbelievable. I've put tires on, checked all parts of the chassis, and don't see any visible defects that would cause the shake. They have no answers or ideas of how to fix it for me. The faux metal ring around the cupholders on the center console has been cracking since the da

08/31/2023 129,000 mi ODI #11541901.0

The contact owns a 2019 Chevrolet Impala. The contact stated while turning left, the vehicle skidded before completing the turn. The contact also stated that there was a hole in the muffler. Additionally, the sway bar was fractured on the driver’s side. The bushing, actuator brake, and rotors were inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, but the vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under warranty. The failure mileage was approximately 129,000. The VIN was not available.

steering 3 complaints shown

3 total in this category · moderate · avg repair $700 · see steering cluster analysis →
08/24/2020 36,975 mi ODI #11350913.0

While driving @ 65 MPH on a state highway driver information center displayed : " power steering failure, drive vehicle with caution ". Changed lanes as an initial test and confirmed power steering was unavailable. Unknown cause for power steering loss. Despite greater difficulty making turns safely drove vehicle to its pre-trouble expected destination, parked & shutdown engine. 30 minutes later re-started vehicle. Drove vehicle around parking lot and around a block at low speeds (< 25 MPH). Power steering was available as soon as vehicle was re-started & remained available during low speed test drive.

08/06/2020 35,700 mi ODI #11343640.0

The vehicle was in motion when exiting the freeway the vehicle lost all power without warning. The vehicle turned off completely no power steering or electrical indications of problem shown on dashboard. After pulling over putting the vehicle in park, it turned back on without any problems. The vehicle has 35736 miles and this is the second occurrence. The first time I was pulling up to a stop light as I was waiting for the light to change the entire vehicle turned off, all power train and electrical as well.

06/06/2025 ODI #11665228.0

Last summer I was experiencing intermittent issues where the vehicle seemed to have a mind of its own while I was cruising. The steering wheel would randomly lock up as if it was forcing me to go straight on a curved road for example. It would happen a couple of more times until one day I was trying to go home from work and I saw a message indicating something along the lines of “Service: Power steering” followed by the same symptoms. I was able to temporarily remedy this by power cycling the vehicle for a couple of days until it went out completely, uttering me unable to effectively control the steering. I brought it to 2 difference dealerships and they charged me several diagnostic fees to assess that I needed a replacement power steering rack as the one in my vehicle had inexplicably sh

airbags 3 complaints shown

4 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
07/26/2020 29,000 mi Crash ODI #11341561.0

I was involved in an accident in a rental while driving through illinois. A deer ran out in front of my vehicle while going 70 miles per hour, the seatbelts engaged so hard that it snapped the back of my driver seat however the air bags did not release. The air bag signal for the passenger and the driver sides came on but the air bags never deployed. Pictures attached.

07/16/2019 9,000 mi Crash ODI #11232471.0

Tl* the contact rented a 2019 Chevrolet impala. The contact stated that while driving approximately 70 MPH to switch lanes to the right lane, another driver in the left lane crashed into the contacts vehicle. The contact maneuvered the other way however the other vehicle hit the vehicle again which had caused the vehicle to swerve, flipped more than twice and the vehicle crashed into a tree. None of the air bags deployed. The driver sustained head injury, left side body pains, problems walking, a neurologist assessment. The front passenger sustained head injury and the rear passenger sustained head, neck back pains as all 3 received further medical treatment. A police report was filed. The insurance company had a source inspect the non-air bag deployment to provide a report. A dealer had n

02/06/2026 ODI #11716218.0

Airbags turn off when passenger is seated due to an issue with the sensor in the seat that rubs against the seat frame.

powertrain 2 complaints shown

4 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
10/10/2024 104,170 mi ODI #11619145.0

The contact owns a 2019 Chevrolet Impala. The contact stated that after parking the vehicle, the message “Shift to Park” was displayed; however, the transmission was already shifted to park(P). The vehicle was unable to turn off. The contact disconnected the battery to turn off the vehicle and reconnected the battery to restart the vehicle. The failure occurred several times. The vehicle was taken to the dealer, and the contact was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 104,170.

07/26/2021 ODI #11426568.0

It started raining and then I received a check engine light and reduced engine power light. I was unable to accelerate over 35 mph.

lighting 1 complaint shown

11/14/2020 42,000 mi ODI #11374700.0

2019 impala premier and the passenger headlight is full of condensation. Its has not dried in the sun or driving with headlights on. Im told the entire headlight housing will need to be replaced at a cost of $800. Its causing that light not to illuminate as bright as the driver side.

Showing 300 of 26 total complaints. The full federal record is available at nhtsa.gov/vehicle/2019/Chevrolet/Impala#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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