2020 Ford Explorer owner complaints

On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and appeared to malfunction. Immediately after this occurred, I lost control of the vehicle. The vehicle veered to the right, struck the median, and flipped over twice before coming to rest on its side. Prior to the system error, I was operating the vehicle normally and driving cautiously given the weather conditions. The loss of control occurred abruptly and without warning.

Vehicle did not want to shift above 35 mph. When letting off gas - harsh downshift (with no break lights) at 25mph. Diagnosed transmission problem - repaired- Ford dealership rebuilt transmission. No warnings or messages prior to failure.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The vehicle also hesitated or lost motive power upon depression of the accelerator pedal. The contact stated that the vehicle jerked forward before resuming normal driving operation. The vehicle was taken to the dealer where a diagnostic test was performed. The dealer later diagnosed the vehicle with transmission failure and informed the contact that the vehicle was not under recall. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was approximately 119,000.

1) Powertrain - 10 speed transmission will not shift properly. When down/up shifting, The transmission slams into gear. It started at 54000 miles. Dealer repair shop stated that there were zero codes and was unable to ascertain the problem. Problem continued and only got worst. On another visit, the mechanic was able to duplicate the sound and still no codes. It was stated that I should return the vehicle on Monday and Ford technical would be contacted. Vehicle was returned on a Monday. i spoke with the Mechanic. he now stated that he could not duplicate the slamming. I recommend he ride with me. We took a four- mile drive. Within 3/4 mile, the slamming was back. The vehicle was kept until Friday of same week. The factory Rep recommended that dealer should reset the computer and drive for

The contact owns a 2022 Ford Explorer. The contact stated while driving 55 MPH, the vehicle started to shake abnormally. While driving, the vehicle lunged forward without the accelerator pedal being depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The software was reprogrammed and set for the parking brake to remain engaged. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 63,000.

Braking system stopped working. I had no breaks on the Highway! All systems lit up on my dash. Thankfully I was able to coast down the side of road in neutral until the car stopped. Whole time I was holding the brake down to the floor. Upon stopping it automatically threw into park. I turned the car off and then started again and everything seemed fine. I was scared to death to even drive it any further. I took it to the dealership to have it looked at. I see this is a problem with 2020 explorers and it needs to recalled. Someone is going be seriously injured or even die in the event of a wreck from this issue

Our radio/navigational/climate control screen will go completely black while driving the vehicle. This has happened approximately 15 times since the purchase of the brand new car in August of 2020. Therefore, I lose all of my controls and my GPS. This will not come back on until the car is turned off and is given time to reset. This reset time varies from 30 minutes to 1 hour. The first time this occurred was one month after purchasing the vehicle. So, after three different visits to Ford dealerships, Hopkins Ford, Manning Ford and Dundee Ford, not one technician can duplicate this problem so it is still happening. Recently, I was in Columbus, Ohio and the screen went black while I was driving in an unfamiliar area. I'm aware that Ford had a massive recall on this very issue but s

Door latch failure. Door will no shut. Stuck open.

The Power Liftgate does not open, and it took me 16 minutes to open it. It is a safety issue.

2020 Ford explorer xlt purchased new from dealer 04/2020. On two separate occasions the starter would not activate to start the car. When the brake is depressed the starter button and exterior lights flash. The car was towed to the Ford dealer, but the car started immediately according to technician. No issues were found. On the second occasion, the issue resolved spontaneously as well. Since I am not able to duplicate the problem with any regularity, there is no sense in taking the vehicle to the dealer. In both instances the vehicle was parked in a public parking lot with the engine turned off. The vehicle has less than 10k on it.

When parked with the vehicle running a passenger exited the rear seat behind the driver. When they closed the door the drivers seat moved all the way forward and the seat back also moved forward pinning the driver to the steering wheel. After a few seconds the driver was able to move the seat back from the steering wheel. Not sure if there is a setting for the electric seats to move forward like that but it should not do it with the driver in it.

I have a 2020 explorer platinum. I have owned it for less than 30 days. Mileage at time of accident is 6853. I was traveling on a two lane country road, there was about one inch of fresh snow on the road. I was driving 20mph. I came to an s curve that I was familiar with. I slowed to 10mph. I began my turn to the right, I lost all steering, was fighting with the wheel, then slid into a guard rail. Body damage was mild/moderate. However steering was out at that point. I received a flurry of error messages hill start assist not available / reverse brake assist not available / pre-collision assist not available / service advance trac. I notified both my insurance and Ford motor company. I towed it home myself. Then it was towed from my home to the dealer.

The chrome plating on the interior door handle is peeling away from the handle structure, creating a sharp edge that has the potential to lacerate a person's finger(s) as they pull the handle to open the door. This defect cut my middle finger on my left hand fairly deep, causing bleeding, but did not require stitches.

Transmission oil cooler leaking transmission fluid cooler inlet and outlet leaking.

Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete removal of the front bumper). Now the driver side headlamp has failed - and I haven't even had the car 2-years yet (will be 2-years in a few weeks). The headlamp failure is complicated by the long lead time to get the replacement part for the whole headlamp assembly - so now I am WEEKS without being able to have a headlight and am forced to drive without it.

Passenger side Headlight low beam went out. Dealer says it’s $1500 because whole headlight assembly must be replaced instead of a bulb. We live off of social security, so of course we don’t have the money for this. Now we can’t drive at night and we both have medical problems. This is both worrisome and dangerous. After some research, this is a recurring issue, especially for Platinums.

Low beam headlights have both went out in our second year of ownership. At 1600.00 each and 600.00 labor to replace.

The first issue was with the car accelerating without pressing the gas. Rpms would increase and car would sound as if it was accelerating as well, when slowing driving through a parking garage. The car also down shifts and accelerates roughly. It is not smooth when transitioning to acceleration or de acceleration. When braking the car jerks until stopped enough to where our heads jerk. Putting car into gear, to drive from reverse, it lags until it kicks in and jerks hard. When shifting into reverse with the foot firmly on the brake, the vehicle begins to roll backward with my foot still on the brake. When you try to press the brake pedal to get car to stop moving, brake pedal does not depress all the way and does not stop the vehicle from moving. If you attempt to pump the brake

The vehicle has a 'wake up' noise unlike any other that Ford can show me. Once you open the drivers door, it make an extremely loud metal grinding noise under the hood in the ABS area. After you drive the vehicle and park it, it does it by itself 30 mins later then again once you open up the door again. Also, the break pedal and breaks lock in place at times when going from park to drive or reverse. Not immediately, but once you start to move causing the vehicle to violently jerk. The 'crash warning' for a vehicle stopping short in front of you also goes off by itself without anything at all in front of you causing the alarm to sound and the vehicle to break on its on. This happens a various speeds but especially on the highway. All of these issues have been happening since I purchased t

Sunroof liner out of line with track, when opening blocks rear visibility including blind spots. Dealer confirmed multiple reports of sunroof issues with no identified fix besides replacing it with an identical mechanism that’s currently failing. Passengers in middle row are completely covered by drooping sunroof and have to lift it out of the way