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ProblemsByVinFile / 2020-FORD-EXPLORERNHTSA data synced 9 hours ago
2020 · Ford
Ford Explorer problems
1,137 owners have filed defect reports on this one. That's not a small number. 9 active recall campaigns on file.
Reliability score
4.8 / 10
Below average for the segment. Multiple systems have recurring complaints.
0
Critical
9
Severe
0
Moderate
Should you avoid this 2020 Explorer?
High-risk ownership
Repair exposure runs above average — only with money set aside and eyes open.
Electrical system: 132 complaints, classified severe, failures cluster 5,761–41,000 mi
Brakes: 40 complaints, classified severe, failures cluster 3,000–20,000 mi
Reliability score 4.8/10 — below the segment average
9 recall campaigns on file
Our read of the federal NHTSA complaint and recall record for this exact year and model —
not a substitute for a pre-purchase inspection. How we score.
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What owners are saying
recent NHTSA-filed complaints · verbatim
2020 Explorer· powertrainCrash
On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and…
Vehicle did not want to shift above 35 mph. When letting off gas - harsh downshift (with no break lights) at 25mph. Diagnosed transmission problem - repaired- Ford dealership rebuilt transmission. No warnings or messages prior to failure.
Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete…
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The vehicle also hesitated or lost motive power upon depression of the accelerator pedal. The contact stated that the vehicle…
Had a problem with your 2020 Ford Explorer?
File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.
Estimate your repair exposure
Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2
The A/C pulley may rub through the wiring harness insulation and contact the unfused battery positive wire, resulting in a short circuit, increasing the risk of a fire.
Fix: Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2
An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.
Fix: Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S68.
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles
If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
Fix: Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
It's got known weak points. With a reliability score of 4.8 out of 10 based on 1,137 owner complaints filed with NHTSA, the 2020 Ford Explorer has a higher-than-average rate of reported issues. The areas to watch are listed above. Whether it's worth owning depends on price, condition, and how much repair exposure you can absorb.
Should you avoid the 2020 Ford Explorer?
The 2020 Ford Explorer is a higher-risk ownership prospect. Repair exposure runs above average — only with money set aside and eyes open. The record behind that call: Electrical system: 132 complaints, classified severe, failures cluster 5,761–41,000 mi; Brakes: 40 complaints, classified severe, failures cluster 3,000–20,000 mi; Reliability score 4.8/10 — below the segment average; 9 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.
What's the most common problem on the 2020 Ford Explorer?
Based on NHTSA records, the most-reported issue is powertrain, with 422 complaints filed. Typical failure occurs around 41,990 miles. Average repair cost runs about $2,500 at an independent shop.
What's the most expensive thing that goes wrong?
The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Typical failure occurs around 41,990 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Ford Explorer has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2020 Ford Explorer?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 1,137 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.
Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database, last synced 9 hours ago. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Ford/Explorer.
Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics.
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