Below average for the segment. Multiple systems have recurring complaints.
0
Critical
9
Severe
0
Moderate
Should you avoid this 2020 Explorer?
High-risk ownership
Repair exposure runs above average — only with money set aside and eyes open.
Electrical system: 136 complaints, classified severe, failures cluster 5,761–41,000 mi
Brakes: 41 complaints, classified severe, failures cluster 3,000–20,000 mi
Reliability score 4.8/10 — below the segment average
9 recall campaigns on file
Our read of the federal NHTSA complaint and recall record for this exact year and model —
not a substitute for a pre-purchase inspection. How we score.
Buying a used 2020 Ford Explorer? Check these first
Here's what this model is known to do — so you can inspect for it, price it in, or
make the seller fix it before you sign.
What to inspect on this specific car
powertrain — 429 owner reports
· tends to show around 43,169 mi · ~$2,500 to fix
electrical — 136 owner reports
· tends to show around 28,338 mi · ~$850 to fix
engine — 66 owner reports
· tends to show around 51,816 mi · ~$3,100 to fix
lighting — 42 owner reports
· tends to show around 88,500 mi · ~$250 to fix
⚠ The one to take seriously: electrical is flagged
severe on this model
, showing up around 28,338 mi.
Inspect it closely on a test drive.
Recalls to confirm are done
Run the VIN from the listing — 9 active recalls on this model. Recall repairs are always free.
Verdict for buyers: 4.8/10 model. The priciest documented failure is
engine (~$3,100) — get the
seller's service records for it or inspect closely. Otherwise an average-risk used buy at a fair price.
We tell you what this model is known for and what to inspect — a vehicle-history report
tells you what this exact car has been through. Smart buyers get both.
A noise, a warning light, a repair quote, "should I buy this?" — get an answer grounded in
this vehicle's actual NHTSA record, not generic advice.
Dash light, leak, worn part — snap it and we'll read it against this car's record.
Photo attached — type a question or just hit Ask.
Answers use this vehicle's NHTSA complaint & recall record — owner-reported and unverified, not a diagnosis. Verify anything safety-critical with a mechanic.
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<p style="font:12px/1.5 system-ui,sans-serif;color:#64748b;max-width:640px;margin:6px 0 0">Source: <a href="https://problemsbyvin.com/2020-ford-explorer/" style="color:#b8540a;font-weight:600">2020 Ford Explorer reliability snapshot — ProblemsByVin</a></p>
When owners report each system failing, in actual miles — so you can see what's likely behind you,
what's due around now, and what to budget for next. Enter your mileage to mark where you are.
"Typical" = median owner-reported failure mileage from the NHTSA complaint record for this exact
year and model. Not a maintenance schedule — a heads-up on where this model's failures cluster.
What owners are saying
recent NHTSA-filed complaints · verbatim
2020 Explorer· powertrainCrash
On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and…
Vehicle did not want to shift above 35 mph. When letting off gas - harsh downshift (with no break lights) at 25mph. Diagnosed transmission problem - repaired- Ford dealership rebuilt transmission. No warnings or messages prior to failure.
Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete…
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The vehicle also hesitated or lost motive power upon depression of the accelerator pedal. The contact stated that the vehicle…
Had a problem with your 2020 Ford Explorer?
File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.
Estimate your repair exposure
Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2
The A/C pulley may rub through the wiring harness insulation and contact the unfused battery positive wire, resulting in a short circuit, increasing the risk of a fire.
Fix: Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2
An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.
Fix: Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S68.
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles
If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
Fix: Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
It's got known weak points. With a reliability score of 4.8 out of 10 based on 1,153 owner complaints filed with NHTSA, the 2020 Ford Explorer has a higher-than-average rate of reported issues. The areas to watch are listed above. Whether it's worth owning depends on price, condition, and how much repair exposure you can absorb.
Should you avoid the 2020 Ford Explorer?
The 2020 Ford Explorer is a higher-risk ownership prospect. Repair exposure runs above average — only with money set aside and eyes open. The record behind that call: Electrical system: 136 complaints, classified severe, failures cluster 5,761–41,000 mi; Brakes: 41 complaints, classified severe, failures cluster 3,000–20,000 mi; Reliability score 4.8/10 — below the segment average; 9 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.
What should I check before buying a used 2020 Ford Explorer?
Inspect the powertrain first — it's the most-reported issue on this model, with 429 owner complaints filed. Typical failure occurs around 43,169 miles. Average repair cost runs about $2,500 at an independent shop. Also confirm any open recalls have been completed by running the VIN, and ask for service records covering the problem areas listed above.
Is the 2020 Ford Explorer a good used car to buy?
It scores 4.8 out of 10 on our NHTSA-based read of 1,153 owner complaints. The main thing to watch is powertrain. Typical failure occurs around 43,169 miles. Priced fairly and clean on inspection, it's a reasonable used buy. Our data covers what this model is known for — pair it with a vehicle-history report on the VIN to see what that specific car has been through.
What's the most common problem on the 2020 Ford Explorer?
Based on NHTSA records, the most-reported issue is powertrain, with 429 complaints filed. Typical failure occurs around 43,169 miles. Average repair cost runs about $2,500 at an independent shop.
What's the most expensive thing that goes wrong?
The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Typical failure occurs around 43,169 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Ford Explorer has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2020 Ford Explorer?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 1,153 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.
Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database, last synced 1 day ago. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Ford/Explorer.
Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics.
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