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ProblemsByVin Index / 2020-HYUNDAI-KONA / COMPLAINTS
Full complaint record · NHTSA

2020 Hyundai Kona owner complaints

150 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 8 complaints shown

83 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/31/2021 ODI #11445745.0

Leased 5/24/2020. Poor mileage . Told had to break in. On 3/24, 3/29 and 3/30, 2020, car stalled out in traffic. Called for service and given date 3 weeks later. Called Another dealer and got appt. for next day.Spoke to Hyundai Ca. (Sonia) and got case number(1811 5897). On 4/2/2020Blue Link advised to take to dealership, that there was a problem with Engine Control System.The service report was written up that customer states check engine light on.We told them that the car stalled in traffic(very dangerous), but they wouldn’t write that up. They state that they repaired the car and no code was found. An recall was mailed to house. Made appt for 11/15/2020. Had engine rings recall, they said they did an Atkinson Engine Insp.On 12/6/2020 we received from Blue Link a notice for a possible co

12/14/2024 ODI #11630714.0

Check engine light came on and car lost power while driving.

12/14/2021 ODI #11443797.0

...three times in one week (twice with me, and once with my wife), while driving in traffic the engine shut down completely, and we had to coast off the road to restart the engine...could easily have been deadly...I have tried to contact my dealer, but continually on hold...have left message for call back...afraid to drive car...

12/04/2022 ODI #11495945.0

My car has been burning oil and knocking and I repeatedly took it back to the dealer with concern that these symptoms are similar to a recent recall on Hyundai Kona engine due to engine failure. Recently I had an inspection (which passed) and as I was driving away from the dealer the engine light came on and I took the car back and the mechanics told me the car is in engine failure! Engine failure can result in dangerous stalling seizing of engine, oil leaks and fires according to the recall information. It is inconceivable to me that my car (2020 Kona) is not included in this recall when I am having the same issues, and this has gone on for three months during which myself and my family (and other drivers on the road) were in danger.

12/04/2020 ODI #11377956.0

Dealership has had my 2020 kona since november 12, 2020..second time in for service on vehicle same issue, first time I was told loud ticking noise coming from motor was normal. Brought back again second time as noise was getting louder, even sent them noise videos of sound, they could not locate an issue at first had Hyundai tech assisting them. Finally got a response from the service rep tom week later (last time any communication) at dealership said there is definitely issue with motor and now Hyundai motor corporation as well as tech and dealership are involved may replace motor. I have not heard anything in 2 weeks, left voicemail for service shop manager on 11/23/2020, I never received call back. Drove past dealership today 12/4/2020 and car was in parking lot, I drive past nearly 3

11/15/2021 5,000 mi ODI #11440522.0

The contact owns a 2020 Hyundai Kona. The contact stated while starting the vehicle he heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated he needed to add a 1½ quart of oil to the engine. The contact took the vehicle to the local dealer, where an unknown test was completed however, the result was not yet provided. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.

11/10/2022 ODI #11493121.0

After two years of driving, car seemed to start having engine noises. Felt like loss of acceleration? The vehicle stalled twice after noticing this when in a slower speed. No engine warning light or oil malfunction light ever came on. Our local mechanic said the car was close to being out of oil. Never any evidence of oil on the ground or any type of odor. Dealer was informed of the issue on Nov 9. They said no appointment available until Dec 1, I said the car does not seem safe to drive. Then they changed appointment to Nov 21. No loaner available. Not sure how long this will take to fix if a lot of people are having this type of issue. The car is two years old and with only 12000 miles. We don't go on extensive trips. Mostly drive around town, some highway driving. The servicing was done

11/05/2021 ODI #11439490.0

2020 Hyundai kona. Consumer writes in regards to engine failure. The consumer stated the vehicle was taken to the dealer due to a noticeable leak and to have the recall repair completed. The dealer did not perform the recall stating the vehicle passed the test therefore, did not need to be repaired. The consumer was concerned about the safety of the vehicle.

powertrain 4 complaints shown

17 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/13/2023 ODI #11559897.0

Letter below was sent to Hyundai corporate 7 Feb 22. They replied I should work with my Dealership to resolve the issue. Dealership cannot duplicate the fault. Vehicle has 7 speed DCT and currently has about 40k miles. "SUBJECT: 2020 Hyundai Kona DCT disengages and/or makes loud banging noise upon normal acceleration from standing stop. Occurrence is random but more prevalent in warm weather. ISSUE: While our Kona has been a mostly faithful servant over the last 17 months, including a trip from Florida to Oregon and back, it still, at random times, will violently disengage the 1st gear clutch, sometimes with a very loud 'bang.' Local Dealership mechanics cannot duplicate the fault, so what can be done? OPINION: For my wife in particular, this is a Safety Issue. When you st

12/13/2022 ODI #11497174.0

For the last 2 weeks I’ve been hearing weird engine noises. Like metal pieces being grinded. The car has issues accelerating. Will not change gears properly causing the car to redline on the tachometer. Just today I hear noises a lot more frequently and as I’m driving and coming to a slow turn the car stalled out on me. I quickly put the car in park and started the car and it started back up. But now I feel a loss in power In the car. The car stalled on me more than six times. Every time I came to a complete stop the car would stall. So every stop sign and red light the car was stalling. The car is still under warranty but I do hope this can be resolved. I know it’s the engine that’s definitely having internal mechanical issues and transmission as well. Also the 2 lower headlights are also

11/12/2025 ODI #11699021.0

The timing system was repaired in February 2025. After similar symptoms of vehicle stalling, the check engine light came on Found a software update that needed to be completed to determine if engine needed replaced. Dealership has refused for seven weeks to complete the entire job of the update which includes running a diagnostic of codes. Instead, they have been arguing that the timing system needs replaced and not providing the codes from the safety software update. Obviously there's a much deeper issue if the timing system keeps breaking down.

11/11/2023 ODI #11554623.0

Vehicle hesitates and does not accelerate from a complete stop, then jerks and changes into 2nd gear. Same hesitation and lack of power to accelerate occurs at 3rd gear. Causes a near accident when the car would not accelerate as I pulled into normal traffic

electrical 3 complaints shown

10 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
11/24/2023 ODI #11556710.0

In May 2023 after washing and vacuuming my car, it would not start. The battery appeared dead. I waited and tried periodically, and after about three tries, It started. This happened a couple more times, but always restarted and appeared to recharge. I did not drive the car from June - October, and asked my son to start it periodically while I was away. He tried in Mid June and battery was dead and had to be jumped. The same thing happened in Aug and Sept. Unfortunately, by the time I returned and could get in into Hyundai, it had been 38 months since my purchase. in October the battery seemed to be okay, but the horn did not work. Also, the windshield washer only trickled out and then nothing came out. I made appointment as I had also had a recall on the safety/theft issues. In Nove

11/18/2020 ODI #11375178.0

Bought new car july 2020, was good for a little while then started to have loud ticking noise under hood. Brought car in for service at 3100 (approx) miles had a few issues at this service, main was noise. Was told mechanic looked under heard noise (as did front desk rep) and mechanic said it was normal on this car. I took car back again for same issues approx 2 weeks later (they hear noise dont know where its coming from I was told, they have tech advice looking into it now). They now have had my car for 6 days. 6th day I get call telling me that there is something wrong with motor, everyone is involved now, Hyundai motor corp, technical service and dealership, trying to figure out if its just a replacement part or needs whole new motor. Rep said they were going to be running 3 more tests

11/17/2025 ODI #11699982.0

the headlights in this model Kona keep burning out after 9 months or so. I have replaced them multiple times in the last 5 years on both left and right sides. I use glove to put in the bulbs and are very careful not to let my hands touch the bulb. I have never had this happen with any other car I have owned. I suspect an electrical system issue, or perhaps wiring, but that is speculation. I have not had this inspected by the dealership. The latest date of failure is listed below.

airbags 2 complaints shown

12/11/2020 Crash ODI #11382989.0

Tl* the contact's client owns a 2020 Hyundai kona. The contact stated that the client was gong through an intersection and another driver ran a red light and broadsided the contact's vehicle. Both the client and her passenger were injured and had to be transported to the hospital. The driver had neck and back pains and her right hand had a bump. The passenger had head and neck injuries and had a brain bleed issue and hip injuries. The passenger also had a knot on the side of her head. The other driver had a small cut on his arm and did not have to be transported by ambulance. A police report was filed. The passenger air bag did not deploy but the driver;'s side air bag did deploy on contact. The vehicle was broadside on the driver's side. The vehicle then spun around and hit the other vehi

11/30/2020 Crash ODI #11376613.0

2020 Hyundai kona. Consumer was in an auto accident where the airbags did not deploy. *ld the consumer stated the vehicle was involved I an accident where the side curtain airbags did not deploy. The passenger was severely injured. *js*dt*jb

brakes 1 complaint shown

12/07/2020 1,000 mi ODI #11378381.0

While braking forward or backing up their is a continuous scraped noise and it doesn't matter if it rain ,dry ,hot or cold weather.it my noise while braking all the time. It started at 1,000 miles and now it has 8,000 miles.brought it in february 2020.test drive one 6,000 and noise was worst.they said all of them make same noise.help

other 1 complaint shown

11/11/2021 ODI #11440141.0

Felt shudder and felt like transmission not catching, later a “ping” sound, then sounded like something dropped or hit (though didn’t see anything in front of me when driving) and then didn’t look behind as on interstate. Then the oil and engine lights and one other came on and the car lost power.

steering 1 complaint shown

7 total in this category · severe · avg repair $700 · see steering cluster analysis →
11/02/2020 2,400 mi ODI #11372615.0

Tl* the contact owns a 2020 Hyundai kona. The contact stated while driving 35 MPH, an unknown warning light flashed on and off intermittently. The contact looked in the owners manual and became aware of a failure of the electric steering system. The manual instructed that the vehicle should not be driven. The vehicle was taken to pride Hyundai of seekonk (11 taunton avenue, seekonk, ma 02771, (508) 336-7880 however, the mechanic was unable to duplicate the failure. Another dealer diagnosed the vehicle but was unable to duplicate the failure or retrieve a trouble code. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The contact was provided a case number. The failure mileage was 2,400.

Showing 300 of 150 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Hyundai/Kona#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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