mercedes-benz CLS-Class problems
0 safety recalls. 6 owner complaints. We mapped every trouble spot before you sign the papers.
Above-average reliability for the segment. Few systemic issues on file.
Top trouble spots 1 category with 3+ complaints
What owners are saying recent NHTSA-filed complaints · verbatim
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11496545*DJR ******* DELETE VOQ *******
The contact owns a 2020 Mercedes-Benz CLS450. The contact received notification of NHTSA Campaign Number: 22V733000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time…
Rear view camera sticks open and shows a black screen in the car... there is a recall but not for my specific vehicle... when it sticks open its inoperable and using the same "button" to open the trunk is also inoperable..
THE 2020 MERCEDES CLS HAS A KNOWN DEFECT IN THEIR 48V SYSTEM THAT TURNS THE ENGINE OFF IN LOCATIONS WITH HIGH HET ZONES. I WAS TOLD BY THE MERCEDES SERVICE DEPARTMENT THIS HAS BEEN OCCURRING IN ARIZONA, NEW MEXICO, FLORIDA, NEVADA AND SAUDI ARABIA. IT'S A KNOW ISSUE THAT THEY…
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Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
Common questions
Is the 2020 Mercedes-Benz CLS-Class reliable?
Mostly yes. With a reliability score of 9.0 out of 10 based on 6 owner complaints filed with NHTSA, the 2020 Mercedes-Benz CLS-Class is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.
What's the most common problem on the 2020 Mercedes-Benz CLS-Class?
Based on NHTSA records, the most-reported issue is electrical, with 4 complaints filed. Average repair cost runs about $850 at an independent shop.
What's the most expensive thing that goes wrong?
The electrical is one of the costlier repair items. Average repair cost runs about $850 at an independent shop. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Mercedes-Benz CLS-Class has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2020 Mercedes-Benz CLS-Class?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 6 complaints on file and the costliest repair averaging $850, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans aren't always better value.