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ProblemsByVin Index / 2020-SUBARU-IMPREZA / COMPLAINTS
Full complaint record · NHTSA

2020 Subaru Impreza owner complaints

84 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

visibility 17 complaints shown

53 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/30/2019 ODI #11292136.0

The vehicle is about a month old, I was driving on the freeway when a tiny piece of gravel hit my windshield resulting in a crack about 10 inches in length located in the middle of the passenger and driver seat section. I didn't have any heating on and it was a sunny day

12/27/2021 ODI #11445141.0

The windshield cracked without any reason, at the top by the passenger side. The initial crack was approximately a foot and it has since grown and is moving horizontally across the windshield. It is available for inspection. This happened while the car was parked.

12/20/2021 ODI #11444436.0

The contact owns a 2020 SUBARU IMPREZA. The contact stated that after warming up the after driving approximately 1/10 th of a mile at approximately 10 mph or less when the vehicle's windshield suddenly fractured under the seal rubber in the lower center of the vehicle. in the lower then suddenly migrated to the left and to the right of the windshield in different directions. The contact contacted the dealer however they had not inspected the vehicle in person as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage was 41,000.

12/15/2020 7,000 mi ODI #11383461.0

Today, 12/14/2020 at 430am I started my car like normal. Currently temps below 30 over night. Vehicle has a remote start system. Let the vehicle warm up, went outside and got in the vehicle. Noticed a 12 inch crack on the lower passenger side, going towards the middle. Wasn't there the day before when I parked it. I purchased this vehicle brand new in early september, only 4 months old. I've checked online and have seen hundreds of others with the same issue, and even a lawsuit being filed against Subaru. Contacted my Subaru dealer where I purchased the vehicle, they told me it's not covered under warrenty, but will contact Subaru. With hundreds of others with the same complaint and safety issue. Seems as though a recall should be done on this. Especially since the eyesight safety system h

12/14/2020 ODI #11383421.0

Our windshield has cracked for no apparent reason. My husband took the car out for lunch - no damage. Then he went back out later that afternoon and there was a large crack. Even if something happened to hit the car (which would have had to be so minor that he didn't notice), it should not have immediately cracked like this. I have never experienced anything like this with any other vehicle.

12/13/2020 7,000 mi ODI #11383204.0

The windshield on my 2020 Subaru impreza cracked by itself. There was no damage sustained to the windshield. No marks from anything hitting the windshield. It cracked simply while sitting parked in my driveway.

12/06/2020 1,300 mi ODI #11378075.0

I recently bought a new 2020 Subaru impreza sport (bought at 19 mi, current 1300 mi). Vehicle was stationary, parked overnight, during a cold night. The next morning after defrosting, I noticed a small, 2' crack originating from the lower center windshield. Upon inspection, there was no mark of contact by debris. Over the course of the day, the crack grew up to 10 inches. Contact made to dealership about defect.

12/06/2020 2,900 mi ODI #11378161.0

Was traveling down a highway when a vehicle changed lanes, spraying a little bit of sand onto the windshield. Suddenly my windshield developed a 10 inch "l" shaped crack, starting from the left edge of the windshield (about half way up) and continued straight across towards the middle of the windshield.

11/30/2020 20,000 mi ODI #11377129.0

My vehicle was stationary and off, parked at my home. As I was getting ready to go to work that afternoon, I noticed a crack in the windshield. This crack was not there after I finished running an errand that morning. It had to have happened while the vehicle was not in use and stationary. There is no crack or chip to indicate any impact with any external object. The crack originates at the bottom corner where the windshield meets the frame of the vehicle. (please see attached photo) this indicates to me, a factory defect. To clarify, I placed tape on the inside of the windshield to mark the end of the crack. This is not to be confused as a chip or mark of impact.

11/27/2020 6,148 mi ODI #11376764.0

Small rock hit the windshield as broke very easy. Seeing a lot of issues with the front windshield and they are breaking easy. Cost $987.00 to repair. Have all receipts will provide if needed.

10/30/2020 8,000 mi ODI #11372418.0

Windshield cracked on two separate occasions

10/26/2023 ODI #11552065.0

Over the course of 3 days, my vehicle has sustained 4 chips in the windshield from standard city street driving. The windshield now needs to be replaced from excessive cracks.

10/22/2020 88,650 mi ODI #11365767.0

A crack began at the top of the windshield just at the meeting of the roof. There was no noticeable indention of mark of a object impacting the windshield. It was observed first thing in the morning while in the driveway - not on the road.

10/17/2023 94,000 mi ODI #11550500.0

The contact owns a 2020 Subaru Impreza. The contact stated while driving 30 MPH, the contact heard an abnormal sound and became aware that the windshield had cracked. The vehicle was taken to a dealer and the windshield was replaced. The failure had reoccurred, and a crack appeared on the windshield in the same area. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall for the failure. The failure mileage was approximately 94,000.

10/14/2021 16,000 mi ODI #11436753.0

The contact owns a 2020 Subaru Impreza. The contact stated that the windshield had fractured on the passenger’s side lower right. The contact took the vehicle to a repair shop and had the windshield replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,000.

10/09/2020 3,300 mi ODI #11363595.0

I was driving on the highway and I looked up and saw the crack start at the top of the windshield. I parked it in the garage and it has gotten worse sitting in my garage. I didn't hit any rocks or encounter any unusual driving conditions.

10/05/2020 7,500 mi ODI #11362739.0

The first crack occurred spontaneously mid july 2020, started on the passenger side while driving on an exit ramp at 40 MPH. My passenger notice it. I replaced the windshield on 8/13/20. Today ( 10/5/20) the windshielded spontaneously cracked again... Heard a "pop" as I was driving to work on a highway at 55mph.

suspension 1 complaint shown

12/20/2020 5,000 mi ODI #11384263.0

For a new car that is less than a year old,5000 mile,the chassis parts fall off during driving,which is too dangerous in motion - on a city street -turning

steering 1 complaint shown

10/07/2021 ODI #11435840.0

The problem has been recognized as a vehicle that is not meeting manufacturer specifications by the Subaru from Pembroke Pines. Shifting and harm is visible to frame and vehicle is having clonking and parts are touching.

Showing 300 of 84 total complaints. The full federal record is available at nhtsa.gov/vehicle/2020/Subaru/Impreza#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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