The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
full bulletin at NHTSA ↗2021 Chrysler Pacifica cruise control problems
moderate Owners of the 2021 Chrysler Pacifica have filed 5 NHTSA complaints about the cruise control at roughly $600 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See cruise control across all vehicles →
Complaints
5
Recalls
0
Avg fix
$600
| Model year | cruise control complaints |
|---|---|
| 2017 Pacifica | 42 |
| 2018 Pacifica | 8 |
| 2019 Pacifica | 7 |
| 2021 Pacifica (this page) | 5 |
| 2022 Pacifica | 6 |
| 2025 Pacifica | 4 |
What stands out
No new NHTSA cruise control complaint has been filed on this vehicle in over 3 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering cruise control on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
full bulletin at NHTSA ↗Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town & Country/2013?2020 Dodge Caravan (RT) - Corrosion ? Complete Hood Panel Warranty Claim
full bulletin at NHTSA ↗Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the BCM with the latest available software. Customers may experience: When parked, power liftgate opens inadvertently without any customer input. Overhead incandescent lights are delayed four seconds after door opening. (This applies to 516 Sales Code only).
full bulletin at NHTSA ↗LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the liftgate latch. If no response in 15 minutes, refer to Star Online Publication S2223000021 before replacing the latch.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 1 most recent
I was driving in stop and go traffic about 4 hours into a road trip on I95. At around 60mph, an error popped up on the dash saying “Service Charging System” then it quickly went away and said “Shift to P to Start” at which point I lost all propulsion. I was in the left lane and had to make my way to the side of the road with my family of 6 in the car. This was extremely stressful and dangerous as…
Had cruise control trouble with your 2021 Chrysler Pacifica?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2021 Chrysler Pacifica?
It's a documented issue but not catastrophic. 5 complaints have been filed. Repairs average $600 and most owners catch it before it causes a breakdown.
At what mileage does the cruise control typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2021/Chrysler/Pacifica.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.