2021 Ford Mustang Mach-E owner complaints

The backup camera and 360 view stopped working, and the reverse break assist is not available when placing the vehicle in reverse. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford is unable to perform two safety recalls. The first is over the windshield which can lead to its failure while driving. The second is for the glass roof which can cause a failure while driving. The local dealer in Springfield Illinois says they can not do the work and can not identify anyone locally who will do the work. The dealership with the Ford autobody repair shop in the next town over in taylorville Illinois says they can not do the work. I called Ford customer service and they just sent me to the taylorville shop that said they can't do the work. The windshield or roof can come off and no one will do the repair including Fords own autobody shop. Help.

The Adaptive Cruise Control cancel button on the steering wheel frequently fails to cancel ACC operation. The problem is that if the ACC is set at 70 mph, but you are following a vehicle that is going only 55, the ACC slows you to 55. If I intend to exit the interstate, I tap the cancel button, but the ACC stays operative. I change into the exit lane, perhaps rated at 35 mph. As soon as I am no longer behind the slow vehicle, the ACC starts to accelerate to 70 on a 35 mph off-ramp. This gets hazardous, especially in an EV with almost unlimited acceleration. One could easily be off the road before recognizing the problem. This is a problem that needs to be solved by Ford via their Over The Air Software Updates. On the internet user/owner forum this problem has been observed by nume

After latest software updates, the Mustang MachE gets stuck in the guest profile regularly. These profiles are responsible for controlling driver aids, one pedal driving, etc. When stuck, my vehicle removes one pedal driving and the car moves unexpectedly. One pedal driving holds with no break, this is removed and the car creeps when break removed, this nearly caused the car to crash through the garage. This could injure people in parking lots, etc. There are many other driver aids controlled by the profile which could unexpectedly get disabled. I have personally figured out how to reset and recognize this after nearly crashing the car into the garage, but Ford has issued no communications to their customers on how to recognize and revert when this issue occurs. When manufactures i

While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In in

This vehicle has an issue with persisent and now completely locked out safety systems. There's a 40 page forum on MachEForums. Currently at the dealer 2 weeks with no known fix. They are waiting on parts, but do not guarantee a fix. All of my safety systems have been disabled from this. Adadptive Cruise Control, which isn't concerning, but - Forward Collision Warning, Automatic Emergency Braking, Lane Departure Warnings, Lane Keeping Assistance. I feel unsafe in this vehicle and Ford has no current fix. A serious investigation needs to go into this as I was advised by the Ford BEV team hotline he had just spoken to someone from California who started a buyback for the same reason, and when the dealer couldn't fix it, to call back and advise it's a lemon. The fact Ford themselves suggested

I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out

While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.

Twice in about a week my 12V battery has died without warning. The car is inoperable and there’s no way to open the car doors or even the trunk and front trunk. We’ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle’s 12V battery. If this happened while you’re in the vehicle you’d be stuck in the car since none of the accessory functions (including locks) function when this happens.

Twice in about a week my 12V battery has died without warning. The car is inoperable and there’s no way to open the car doors or even the trunk and front trunk. We’ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle’s 12V battery. If this happened while you’re in the vehicle you’d be stuck in the car since none of the accessory functions (including locks) function when this happens.

While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the inner metal was charred. Same charring and melting was noted on the corresponding side of the Enel X plug. I turned the circuit breaker off and the sparks and fire subsided. Model of JuiceBox: 2JBO401RNA-PJWX-300

The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 22V412000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated while driving 60 MPH, he received a warning from the manufacturer app of a high voltage spike and that the vehicle would shut down. The contact exited the highway and pulled into a parking lot where the vehicle shut down. The contact could not restart the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a dealer however, the vehicle was not diagnosed. The mechanic was able to restart the vehicle. The mechanic was unable to duplicate the failure. The contact drove the vehicle to his residence

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to charge as designed. The vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. The contact stated that the vehicle was undrivable and remained at the dealer. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The failure mileage was 35,443.

The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Numbers: 21V711000 (Visibility) and 21V712000 (Visibility) however, the dealer had not been returning the contact's calls to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect. Dealer did not have the parts to do the recall.

The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 21V712000 (Visibility) however, the parts to do the recall repair were not yet available. The contact took the vehicle to the local dealer and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have complained several times with Ford Dealers to fix the issues involving my vehicle accelerating on its own. The vehicle within a week will accelerate on its own 4-6 times when exiting a parking spot or my driveway.

It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.

The mach e has a front trunk. I have seen several posts about the front latch failing which includes the emergency release should a child or smaller adult get stuck in the frunk. My mach e did this to me today. As a result I was also forced to drive with the frunk half open to get my car back home until I can get it serviced.

After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.