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ProblemsByVin Index / 2021-HONDA-PASSPORT / COMPLAINTS
Full complaint record · NHTSA

2021 Honda Passport owner complaints

127 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 4 complaints shown

21 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/28/2022 ODI #11499256.0

This car accelerates when down shifting in mid to higher gears. We were in the snow on a steep decline and when I downshifted into 4th gear the car immediately accelerates ( Not Coasted ) but accelerated increasing my speed before finally downshifting. It is also having similar issues with the 7th, 6th, and 5th gears. We lost traction immediately after shifting when the car accelerates and I have no drought that we would have crashed if we were approaching or in a turn at the time. 12/28/22 I spoke with the dealer today and he was aware of other complaints. I made an appointment to have them check it out tomorrow 12/29/22. I have repeated this issue multiple times and plan to show them. This also happens every time you downshift into 4th gear etc on dry or wet pavement, even on flat surf

12/26/2022 ODI #11498892.0

We were driving at 55mph and every warning light came on. It quickly decelerated to 20mph then wouldn't shift from first gear. We were in an area where there was no places to pull over. We pulled over and the car wouldn't shift from park. We were told to let it sit 15min then try again. After 20 min the car worked normally. The computer system deletes all the errors once it sits. The dealership says there is nothing wrong. This is the 2nd time it's done it. We were told to check the battery. It's new and we do not trust this vehicle. If it does it on the freeway it would be catastrophic. Honda needs to fix this problem. The crash avoidance also says to brake at every car in the opposite lane. I purchased a code reader to try and save all the codes when the car acts up.

11/16/2021 ODI #11440641.0

Multiple times when my car is in drive I will receive a message on the dashboard saying "Transimission Problem. See Manual" When this happen the car automatically shifts into Neutral and will not shift back into any gear other than Park unless I completely restart the car. Many other people have also had this problem, can be seen here https://www.passportforums.com/threads/major-transmission-failure.2984/ I believe there is a major issue with the transmission on some Honda Passports that is potentially fatal. I took the car in once to get it looked at and they could not find anything wrong with the car, it has happened since I took the car in to repair.

10/25/2022 ODI #11490754.0

My 2021 Honda Passport first shifted itself into neutral and displayed a message on the instrument panel saying “Stop Driving When Safe. Transmission Problem. See Manual” in February 2022. My dealer inspected the vehicle and said no problem codes were stored and returned the vehicle to me. In May 2022, my vehicle displayed the same message and shifted itself into neutral while backing out of a parking space. This resulted in my vehicle rolling forward into the curb. Luckily my vehicle was parked by a curb and not in front of another vehicle where a collision could occur or pin a pedestrian between the two vehicles. My dealer inspected the vehicle again and stated no codes were stored and returned the vehicle to me. Honda has been contacted twice regarding the issue and on the fourth repair

other 4 complaints shown

11/26/2025 ODI #11701742.0

SRS warning light came on. Diagnostic found Code U3000-49 Internal Failure of the SRS unit-Seat weight sensors on front passenger seat Front seat lower frame/rail required replacement and was completed by the dealer at my out of pocket cost. This vehicle was not included in the Honda 750,000 vehicle recall for this same defect. Reference Notice 24-050

11/22/2022 ODI #11494533.0

I brought my 2021 Honda Passport brand new in May 2021. It started having a safety defect issue in July 15, 2022, i placed the vehicle in reverse and proceeded to back out and the vehicle switched to neutral as i was backing out. Then a dash indicator displayed that read stop driving when safe transmission problem, see manual. Then a few weeks later, i put it into drive and proceeded to drive off and the vehicle switched to neutral and the same dash indicator came on that read, stop driving when safe transmission problem, see manual. Then a month later i put it into park and the same message displayed again. Over the past 4 months it has done this intermittently. I feel unsafe as i could be driving at a higher speed on the interstate around others and this issue could occur. I have taken i

11/17/2025 ODI #11699998.0

Car slammed on brakes while on interstate, the system likes to say brake, brake, brake, when there is nothing to brake for but a few days ago it actually took action and slammed on brakes on the freeway.

10/27/2022 1 injury ODI #11491201.0

i have had two incidents of the CMBS slamming on my brakes on my 2021 Honda Passport, EXL, with no threat to warrant the incident. It locked the brakes instantly and I was injured mildly the first time and the second time caused medical bills, a cervical neck epidural injection and injury to my shoulder with still does not have full movement. The first incident occurred on a busy through street and a small car about 1/2 block in front of me did a tight U turn and proceed along the medium on the other side of the street and I was also next to the concrete medium on my side of the street. My car went into full slamming on my brakes, with no warning light o and I had no control of the car. I was very fortunate that the car behind me was about two lengths back and also braked fast eno

brakes 3 complaints shown

16 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/10/2022 Crash ODI #11496899.0

Pulling into home garage vehicle suddenly surged forward. Brakes were applied and the brake peddle went to the floor and did not engage brakes to stop the Passport. Effects were the Passport crashed into a refrigerator we had there to handle over flow and crushed the refrigerator and knocked a hole in the wall of the garage. No warning or alarms sounded which Honda said does not happen at low speeds. Took Passport to local dealer. They kept it for 1 week and just drove it around trying to see if it would replicate what had happened. It did not replicate what happen insinuated that it must not have happen the way we reported it. Gave them internet copies of similiar reports that had occurred to same make and model . They gave us 2 choices go into another lease (which would go from 350 a mo

11/19/2024 20,000 mi ODI #11626123.0

The contact owns a 2021 Honda Passport. The contact stated while driving at an undisclosed speed and coming to a stop light, the brake pedal was depressed, and the wheels locked up. The contact stated that the vehicle failed to come to a gradual stop. The contact was able to continue driving after the brakes had been released. The failure occurred intermittently. The service brake warning light was illuminated. The dealer was unable to reproduce the failure and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.

10/26/2024 ODI #11622119.0

The automatic emergency brake system will randomly activate despite there being nothing in the way, no car in front, and no obstruction. It causes the car to slam on the brakes for no reason which I’m afraid will cause someone to hit me from behind.

electrical 3 complaints shown

20 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/03/2025 ODI #11702714.0

Vehicle has been having AIS issues for a couple of years, requiring new batteries, new starter/relays and countless internal computer updates (none of which have helped btw...). This morning she had the AIS engaged, went to turn left at a green light and when she released the brake the vehicle threw itself into Neutral and flashed a "Auto Idle Stop System Problem" message on the dash. She put it into park and tried to restart, which failed, she then had to turn the vehicle off completely and restart from there. As I mentioned, none of the computer updates Honda has done for this vehicle have helped and it's my understanding there is a block of vehicles in this age range (all Passports, Ridgelines and Pilots) that continue to have problems with the AIS as well. Honda needs to disable this "

10/31/2025 ODI #11696782.0

No incident has occurred. However, my concern is that a recall was issued on February 1, 2024 (NHTSA Recall Number 24V-064), and as of October 31, 2025, Honda is still stating that parts are not available to complete the repair. I first contacted Honda in March 2025—over a year after the recall was issued—and was informed that the necessary parts were still unavailable. I called again in October 2025, and received the same response. We are now approaching two years since this recall was announced, and it is unacceptable and inexcusable that Honda has yet to provide the parts needed to correct this safety issue.

10/14/2021 3,627 mi Crash ODI #11436749.0

The contact owns a 2021 Honda Passport. The contact stated that while driving the 49 mph they noticed their radio suddenly went off and the vehicle's instrument panel blacked out. The vehicle's horn no longer functions properly. The vehicle's windows failed to open and close and the vehicle turned completely off in the middle of the highway losing all power. The contact stated the failure caused an oncoming vehicle to end up rear-ending them. There were no injuries and no medical attention was needed. The vehicle was towed. A police report was filed. The contact took the vehicle to the dealer who was informed by the manufacturer that they were not to proceed forward with any diagnosing or repairs for the vehicle. The manufacturer was made aware of the failure and opened a case regarding th

engine 2 complaints shown

11 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/24/2022 ODI #11498755.0

I am writing to make you aware of an alarming incident that happened with our 2021 Honda Passport this fall. My wife backed out of the garage and was in our driveway when the vehicle engine suddenly turned off and a message appeared on the entertainment display. It said that the antitheft system had lost power and that the power button needed to be pushed to restore it. She finally got the car to start by pushing the “volume” button, NOT the power (engine on/off) button. The message disappeared. If this would have happened while actually on the road, there could have been serious consequences. Can you image your vehicle suddenly shutting off on a highway? About a two months later, I also received the same message when driving through my subdivision, but the engine did not shut off. I

10/15/2025 73,000 mi ODI #11693606.0

The contact owns a 2021 Honda Passport. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearing in cylinder #3, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 73,000.

visibility 2 complaints shown

6 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
11/30/2022 ODI #11495460.0

I was pulling out of my drivway on a colder mid-november morning when the windshield on my new Honda Passport spontaneiously cracked from the upper left frame and ran all the way across the driver's side view. I was only pulling out of my driveway at about 5 mph when it cracked. My mechanic suggested Honda's have a problem with frame flex, which cracks the windshields similar to how mine cracked. I reported the defect to Honda but they said they don't replace windshields, and referred me to a 3rd party to pay the repair out of pocket. Since the windshield is a crucial to the structure of the vehicle, it's alarming how many people are experiencing the same problem with Honda windsheilds

10/19/2022 ODI #11489943.0

At highway speeds, example 70 mph, the driver side mirror vibrates so violently you cannot see clearly what is in the adjoining lane making lane changes difficult, the dealer will not replace the mirror claiming it will just happen again, the dealer claims that honda corporate is aware of the issue but they have bee telling me that for 21 months

fuel system 1 complaint shown

11/14/2025 140,000 mi ODI #11699437.0

The contact owns a 2021 Honda Passport. The contact stated that while depressing the accelerator pedal, there was an abnormal sound coming from the vehicle. In addition, the vehicle vibrated abnormally and drove roughly. No warning light was illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to the dealer, where it was diagnosed, and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer suggested that the fuel injector and throttle body needed to be cleaned; however, the vehicle was not diagnosed or repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer wa

Showing 300 of 127 total complaints. The full federal record is available at nhtsa.gov/vehicle/2021/Honda/Passport#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-15. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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