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ProblemsByVin Index / 2021-MAZDA-CX-9 / COMPLAINTS
Full complaint record · NHTSA

2021 Mazda CX-9 owner complaints

33 complaints filed with NHTSA on this vehicle , including 4 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 6 complaints shown

15 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
11/17/2022 ODI #11494001.0

A lot of engine oil consuption, 1 quart per 2500 miles.

11/13/2022 ODI #11493358.0

My 2021 Mazda CX-9 uses excessive engine oil as reported in the Mazda "M-Tip" bulletin MT-005/20 and this manufacturer's defect is reportedly caused by defective valve stem seals as claimed in the class action lawsuit U.S. District Court for the Central District of California, Southern Division: [XXX] v. Mazda Motor of America, Inc. The valve stem seal problems allegedly cause excessive oil consumption between regular oil change intervals, which increases the risk of engine damage and failure. I believe Mazda must address this issue as soon as possible and repair my affected vehicle before I suffer catastrophic engine failure or long-term engine damage. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

10/20/2022 ODI #11490237.0

1000 miles before first ever oil change was needed (according to window sticker provided by Mazda) the low engine oil light came on. The oil was low and needed to be toped off and brought directly to dealer for oil change. The same thing happened again 1300 miles before second oil change was required. It became obvious that the brand new vehicle was burning oil for some reason. The dealership tried to tell us that it was because the car was a turbo. We weren’t buying it and told them we wanted it looked at. After brining it into the dealer they mentioned that Mazda had a bulletin for a valve seal fix that might help it stop burning oil. So they admitted that yes it was burning oil. After googling the bulletin I realized that our vehicle is having the same problems that many others with 202

08/30/2022 ODI #11481982.0

Massive oil consumption. Uses 1 quart or more of engine oil at around 3,000 miles after oil change. Low oil light comes on...

07/18/2022 ODI #11474616.0

The low engine oil light is coming on every 3500 miles. When checking oil level it indeed is low and requires a quart of oil. There is an active TSB out as this is a known issue but no recall issued yet.

07/14/2022 ODI #11473943.0

New Mazda vehicle engine is consuming approximately 1 quart of oil, approximately every 3,500 miles. No recall for this yet, however Mazda technical service bulletin TSB # 01-012/21 admits this is a common and known issue for this vehicle which may eventually lead to the vehicles engine and parts no longer functioning.

other 5 complaints shown

12/23/2024 ODI #11632117.0

My MazdaCx9 engine consumes (burns) an excessive amount of oil, necessitating frequent top-offs between oil changes.This issue started after the first oil change and continued since then.

12/10/2025 Crash ODI #11704278.0

Backup camera shows three to four feet before red collision line is not accurate causing severe damage to my garage door.

11/29/2024 ODI #11627970.0

On [XXX], [XXX], [XXX] I was driving on an interstate highway with a 65 mph speed limit with no warning and received the following codes which slowed the vehicle to the limp mode. 1) Smart Brake Support and Forward Obstruction Warning 2) Activsense system malfunction 3) Front Radar Sensor Malfunction 4) Engine Malfunction 5) Dynamic Stability Control Malfunction I reported all three incidents to the dealer and no codes were left and the dealership had no solution for the problem. They suggested dirt, sunlight, or blowing debris caused it, but that was not the case. Luckily the first two incidents happened with little or no traffic around but the third was during rush hour and almost caused a major accident trying to get off the highway. I shut the car off, restarted and the problem re

10/11/2024 ODI #11619249.0

Please add the 2021 CX9 model to the following bulletin. [XXX] This is exactly what is happening with my car and is extremely frustrating that a recall has not been issued to fix the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

10/04/2023 ODI #11548334.0

6/29/2023--Vehicle stopped suddenly with i-ACTIVESENSE system malfunction, Dynamic Stability Control malfunction, Engine malfunction, engine output reduced, Front radar sensor malfunction. Dealer said these faults due to bad battery--replaced battery per Service Manager [XXX] at Lakeland Mazda. 9/10/2023--Incident #2 with same faults as above with vehicle stopping suddenly at risk of creating a rear end collision. Lakeland Service Manager [XXX] now said that the faults are due to a faulty ERG valve. Lakeland Mazda and [XXX] are absolutely clueless as to the root cause of this problem and are releasing the vehicle back to the customer with the potential of causing a significant collision that can result in serious injury and/or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

brakes 2 complaints shown

12/02/2022 Crash ODI #11495745.0

The driver side airbag did not deploy in a front end collision on the drivers side. When approaching a vehicle that had come to a sudden and complete stop, the brakes were applied hard to the Mazda CX-9 in order to stop, but after about 1 second they just totally let go and there was no braking at all and the Mazda continued to move forward until it slammed into the vehicle that was stopped. The MyMazda app sent a message that stated that there was a Brake System Malfunctiom which is exactly what occurred and caused the accident.

10/15/2024 ODI #11619774.0

Hello, I have been to a Mazda dealer complaining of clicking and squeaky brakes for 2 years now. Dealer replaced both front and back breaks and rotors around 22k year ago and to my surprise the issues persist, currently vehicle is at 49k. There is a TSB( 04-001/22) out for my vin and year, so they know its a manufacturing defect and all they do is throw white break grease and a month later the noise is there again when breaking , backing up. I am not the only one, people of reddit confirm this and so does a general google search. Besides that i love the car and the dealer was super cool about it all but I'm sorry, this is unacceptable, Every time i go get an oil change i ask about a fix and nothing.

powertrain 1 complaint shown

10/16/2023 Crash ODI #11550295.0

I was in a parking lot and came to a stop and placed the car in reverse to back into a parking space. The back-up camera was on and I began to back into the parking space when the car suddenly lurched/jerked forward and accelerated on its own. The car jumped the parking lot median strip and I hit a tree head on. I had my seatbelt on and the airbag deployed. The car then reversed back off the median into the parking lot. I turned off the car. Insurance company will have it inspected. The vehicle is a total loss. I was injured with a large lower abdomen hematoma and airbag burns on arms, wrists, and chest as well as various bruising. I was fortunate to have not hit pedestrians who were walking in the lot or other vehicles that were parked in the lot. There were no warning lights, mes

airbags 1 complaint shown

10/13/2022 Crash ODI #11489125.0

Rear passenger handle and hook above seat in roof splintered into sharp projectiles flying through cabin when air bag deplopyed I showed the sharp pieces to my insurance adjuster the power of the right curtain air bag deployment broke the handle to pieces and if anyone had been in the back seat they could have had an eye put out or been emplailed by the sharp pieces

suspension 1 complaint shown

10/01/2024 68,811 mi ODI #11617410.0

The contact owns a 2021 Mazda CX-9. The contact stated while driving at various speeds and turning, there was a popping sound coming from the front end of the vehicle. The front-end popping sound also occurred while driving over bumps in the roadway. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 68,811.

wheels 1 complaint shown

09/06/2023 ODI #11542823.0

I was driving approximately 75-80 mph (speed limit for I-90 is 80 mph) on I-90 Eastbound in South Dakota (approximately 5-8 miles from Sioux Falls, SD) in the left-hand lane (passing lane with a minimal shoulder) when I heard a terrible noise that sounded like I had a flat tire and the car began to pull to the left. I immediately slowed down and steered the vehicle onto the small shoulder on the left-hand side of the interstate. It was at this point I looked out my window (driver's window) and saw the entire left front wheel (not just the rubber tire) rolling by (west in the grassy median of I-90). The vehicle did not roll over, hit another vehicle, or get hit by another vehicle. After coming to a safe stop, I got out of the vehicle and saw that the left front (driver's side) wheel (no

cruise control 1 complaint shown

08/14/2024 53,186 mi ODI #11608556.0

The contact owns a 2021 Mazda CX-9. The contact stated that while accelerating quickly and entering the highway, there was no motive power to the vehicle. While crossing the highway in the right lane, driving at 65 MPH, the vehicle in front moved over; there was a parked vehicle. The contact was able to stop the vehicle before causing a crash. The driver was starting to accelerate, but there was no motive power when the accelerator pedal was depressed. The smart brake system malfunction message was displayed. There were no warning lights illuminated. The contact called the local dealer, who scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to have the vehicle diagnosed. The failure mileage was approximately 53,186.

electrical 1 complaint shown

08/08/2023 ODI #11537195.0

The oil light keeps coming on before your initial oil change. Also, the oil is actually low. They have already changed it and I'm having the same problem in less than 2 months.

Showing 300 of 33 total complaints. The full federal record is available at nhtsa.gov/vehicle/2021/Mazda/CX-9#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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