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ProblemsByVin Index / 2023-DODGE-DURANGO / COMPLAINTS
Full complaint record · NHTSA

2023 Dodge Durango owner complaints

31 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 7 complaints shown

7 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/23/2025 ODI #11706891.0

Three times now I have a service transmission and it won’t shift but then when taken to dealer they state no codes pop up but I show them a video of what happens each time the dealership says bring it back. First time no codes- no fix, The second time they exchanged the transmission brain and 3 months later the third time and still nothing fixed due to no codes and nothing happened when they drove the car. Something is going on for it to service transmission light to come on and then not shift 3 times now within 6 months. Mileage is under 32,000. Regular maintained with oil changes and tires.

11/28/2024 ODI #11627838.0

That slow speeds when you back up or pull forward and the wheels hit a little bit of resistance, everything goes off on the vehicle, wipers do not work, says the adaptive traction control needs service, it says emergency braking service goes out, turn signals do not work, we have been to Dodge. They say they know about this, but there’s no recalls and they tell us they cannot fix it unless it has an active code and as soon as you cut it off, apparently it’s not an active code, although they’re still stored in the system we have a video of showing what happens when it does it Sometimes when we just start the car, it will not even go into gear and every hazard light pops up on the dashboard, again wipers will not work, will not go into gear says the traction control is not working. Breakin

10/21/2024 ODI #11621045.0

A sudden loss of drive power. When the car start to drive the engine show a loss of power in a stop light, stop sign or during the day when I press the gasoline pedal.

08/21/2025 ODI #11682098.0

SERVICE SHIFTER on dashboard. When driving or at the start

08/21/2025 55,000 mi ODI #11682270.0

The contact owns a 2023 Dodge Durango. The contact stated that upon shifting into reverse, the vehicle failed to respond with the message “Service Shifter” displayed. There was no warning light illuminated. The contact shifted the gear shifter between neutral and reverse until the vehicle responded as needed. The contact stated that on a separate occasion, while driving 60 MPH, the vehicle lost motive power. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

08/14/2025 ODI #11680576.0

This is about our 8th, of a fleet of 14 Police Durangos, all 2021-2024 to have the oil filter housings have failed, causing engine oil and coolant to mix, making the car inoperable. This has been brought to the attention of Dodge, and they have told me it is a very common problem, yet we have no recalls yet and this is on agencies, and i assume personal vehicle owners too to repair. We just had another car, ill write up next, that had the same failure, causing engine to blow while headed to a priority call. This is an known problem and Stellantis needs to be held responsible for past repair costs, and a full recall of all faulty parts.

06/22/2025 ODI #11668486.0

Screen/display has blacked out. Take it to the dealer appeared on the screen. Transmission shifter indicator stopped working. The dealer is charging me $1,900 to repair both.

lighting 4 complaints shown

8 total in this category · severe · avg repair $250 · see lighting cluster analysis →
11/13/2025 ODI #11699102.0

daytime running light feature is out on drivers side seems to be a consistent problem is not covered under max care warranty

10/28/2025 ODI #11696165.0

Running light inoperable. Dealer says replacement is only repair, not covered under warranty. Found that many other people are having the same problem within 3 years.

04/14/2025 1 injury ODI #11654606.0

Story: This happened to both of my children [XXX] Daughter [XXX] , [XXX] , was reaching into the back of dad’s Dodge Durango to try to get out the groceries She came out of the car, a piece of the tail light that is unnecessarily sharp & protruding , gouged her side and left her bleeding. Now she has a scar from the incident. Car info Lease start [XXX]. Colonial Dodge Hudson. 2023 Dodge Durango Citadel trim Same thing happened to my son [XXX] on [XXX] -he was [XXX] , turning [XXX] During school time, [XXX] was also reaching into dad’s trunk to try to get the groceries out and cut his arm. His arm was bleeding a lot, but I thought it was just a weird mistake. I didn’t think much of it at the time but he currently has a scar from the incident. When it happened again this summer wit

04/07/2026 ODI #11729656.0

Front right turn signal went out after three years and I’m told I need to replace the entire light which is $1400 by itself. These led lights are supposed to last a long time.

electrical 4 complaints shown

6 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
11/04/2025 ODI #11697373.0

Uconnect box requires service. Dinging inside car constantly and no error message when this occurs.

09/18/2023 1,000 mi ODI #11545155.0

The contact leased a 2023 Dodge Durango. The contact stated while driving 25-30 MPH with his children in the rear seats, the vehicle lost electrical power and stopped abruptly. There was no warning light illuminated. The vehicle failed to restart, and the doors were locked. The contact was able to manually lift the door latch lifter pin and exited the vehicle with his children. The vehicle was towed to the dealer, where it was diagnosed that the C10 power wiring through the PDC was loose. The dealer informed the contact that the failure was a manufacturing defect. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,000.

08/16/2025 ODI #11681025.0

I am submitting this complaint regarding recurring safety-related defects on my 2023 Dodge Durango RT. 1.Uconnect Failure: The Uconnect infotainment/communication box has repeatedly failed, causing loss of access to critical vehicle functions. These failures affect visibility of system warnings, navigation, and driver settings, creating distraction and limiting awareness. 2.Driver-Side Daytime Running Light (DRL) Failure: At just 40,000 miles, the driver-side DRL failed. This significantly reduces vehicle visibility to other drivers during the day, creating a safety hazard. What raises my concern further is that I have personally identified at well over 10 other Dodge Durangos in my local area experiencing the same daytime running light issue. This strongly suggests a widespread defect.

05/04/2026 ODI #11735630.0

I have a 2023 Dodge Durango GT. I have noticed that every so often I get an error message that pops up on my radio that says “UConnect box need service contact an authorized dealer”. I’ve taken it in and had the radio flashed and it keeps coming back. Everytime it comes on is disables my SOS and makes it non functional as well as it disables my other SiriusXM Guardian features. I find this to be an extreme safety concern as it disables the SOS feature to contact emergency services incase of an accident. Seems to be an ongoing issue with Durango models.

airbags 2 complaints shown

05/30/2026 ODI #11740977.0

I was dive down the road and it sound like a gun go off I seen the right side air bag was out and that scared me I did not comperhend what had hppen and I end up sliding down a ditch in bake ment

05/14/2025 Crash ODI #11660838.0

A light was coming on and off shortly after my husband and I purchase the vehicle from Landers in covington tn. On 10/24/24 I showed the manger of store AJ. And he advise me to make sure I address this with the service department. Misty was the lady that did my oil change and tire rotation that day. I showed her the picture, she couldn't tell me what it meant, but she started that it was probably a dirty sensor. My husband was involved in a car accident on [XXX]. He left the road way due to a deer striking a light pole. Our biggest concern is when he first hit a driveway culvert the emergency breaking did not engage and after striking the light pole. Not one air bag deploy, which could have resulted in less injuries to him. And this is the 2nd crash this vehicle has been in. The first one

other 1 complaint shown

08/13/2023 ODI #11538229.0

My sunroof shattered for no apparent reason……!

fuel system 1 complaint shown

07/19/2023 6,000 mi ODI #11533231.0

The contact owns a 2023 Dodge Durango. The contact stated that fuel started to pour out of the vehicle while refueling the vehicle. The contact stated that the fuel tank was not yet filled prior to the failure. The following day, the vehicle was driven to the dealer and inspected. The contact stated that based on the preliminary inspection, there was no fault found. The contact then drove the vehicle back to the gas station with the service tech. While at the gas station, the contact was unable to duplicate the failure, and was informed to monitor the vehicle and to return to the dealer should the failure reoccurred. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000.

brakes 1 complaint shown

04/19/2025 Crash ODI #11655592.0

Complete brake failure when stopping for a red light. This caused the vehicle to rear end a Jeep stopped at the light. Brake pedal went completely to the floor. This was verified by the investigating State Trooper, who started the Durango and checked the brakes, they went all the way to the floor as indicated in his report.

Showing 300 of 31 total complaints. The full federal record is available at nhtsa.gov/vehicle/2023/Dodge/Durango#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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