2024 Kia Sorento owner complaints

Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year.

I've had a couple of issues with the electrical components. One time the drivers side door controls wouldn't roll down any of the windows or lock/unlock the doors. This is a safety issue if you needed to roll the windows down/up or lock the doors for the security of your vehicle. I've also had it where the infotainment system has cut out while driving. As far as I can tell, the vehicle could still drive but I was unsure for a minute because the engine kind of revved at the same time. There were no warning lights when the windows and locks didn't work.

Horn has stopped working. Appears it happens often with the 24 sorento. Almost had a car collision due to the inability to warn the driver of the other car that I was in my lane. I do have an appointment to have it looked at, but not for almost 2 weeks.

Both Horn units need to be replaced . It's been confirmed by Safford Brown Kia in Manassas ,Virginia. The dealership did not have the parts and I have to wait 3 to 4 days for the parts to come in. In the meantime I have been driving the vehicle without an active horn because I was not given a loaner vehicle . I did call Kia Customer service whom stated that they are not aware of an open recall for my issue .

On March 19 I completed my 8,000 mile oil change and then drove to Florida. I had a warning light to change my oil since the company did not reset it. Unsure of the other warning lights. As I was driving in Florida on the interstate the car started having issues. It was making a noise, then started smoking and by the time I got off the exit and got out the front right of the car was in flames. I was transported to the ER with smoke inhalation. The car in still in Clermont, FL with no resolution. The car has been inspected by the insurance and a third party inspector. The last I was told the inspection report is with the Kia engineers. I am unaware at this point what the failure was that led to the fire. No response from Kia for over a month.

On two separate occasions, my 2024 Kia Sorento has activated its automatic emergency braking system, as if anticipating a potential forward collision on an empty Florida highway. The dashboard lights illuminate precisely before the forward collision warning and emergency braking lights activate and commence engaging. Since then, I have noticed a loose sensation in the steering wheel and a diminished braking response. Also screen on dash will randomly shut down and will not allow me to check my vehicle systems or to Kia connect.

Panoramic sunroof panel spontaneously exploded at highway speed.

The vehicle was driven home from work, parked outside in a secluded spot. When I went to leave like an hour later, there was a huge crack in the windshield on the driver side. The crack seemingly appeared out of nowhere, and there is no chip, indicating that it was hit by something that would’ve caused the crack.

The vehicles windshield may not be sealed properly or have moisture that builds up between the pressed glass causing reduced visibility and higher risk for crash obstructing the view of both passenger and most importantly the driver.

The Panoramic roof glass shattered. It was not hit by any external debris. It just exploded scaring the driver almost losing vehicle control. The dealer inspected it and confirmed nothing external caused it, however KIA will not warrant it. Our insurance company has not inspected it yet. It is available for inspection.

The rear passenger seat has a major safety issue. The back will pop forward and then the entire seat moves forward pushing the passenger into the back of the passenger seat. I have brought this to the dealership two times now and it is still an issue that they now refuse to repair. I have video but can't load it here.

The contact owns a 2024 Kia Sorento. The contact stated that during a routine oil change, the mechanic added an unknown oil additive to the vehicle. The contact stated that on several occasions while driving, the accelerator pedal was depressed, and the vehicle lost motive power and drove sluggishly. The vehicle was taken to a dealer for an oil change, and the mechanic observed metal shavings in the oil. The vehicle was taken to another dealer, but it had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.

Kia has failed to provide proper protection for their radiator on their Sorento and Telluride models. There are many many many reports online of these radiators sustaining damage which should not have occurred, and Kia refuses to cover any of these repairs under any type of warranty. In my example, my brand new 2024 Sorento with 1,300 miles overheated and dumped all of its coolant due to what the Kia dealership claimed was a puncture in the radiator. The vehicle was never driven off road, and had never been hit by anything. If Kia has a guard in place to prevent this from happening, the guard is insufficient and should be a concern. Kia refused to cover this issue under their warranty.

The trim on my vehicle will not stay snapped down.

Driving on interstate during a partly cloudy day at 53 degrees going 65 mph. There were vehicles approximately half a mile away in the front of us and approximately 2 car lengths behind us with no noticeable debris on the road. Moon roof was fully extended and the moon roof exploded without warning (not due to rocks). It sounded like a gun shot went off and we were covered in glass.

I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice.

headlights and taillights went out while driving and a few seconds and then came back on and everything on the dash also went out and came back on. i was driving at night time when this happened it put me and my child at risk. i called the dealership and they refused to fix saying that my kia is not impacted by this recall. But that i could schedule an appointment to have my headlights checked, i explained to them there is nothing wrong with my headlights this is clearly a software issue, Tonya at Kia Louisville east is still saying its not related to the recall, and is scheduling appt to have my headlights checked. no warning lamps messages or any other symptoms before this happened and has only happened the one time.

My vehicle has issues with the power steering. At random times, day or night, the wheel steers to the right and I have to force my grip on the wheel to avoid crashing. It last between 3-5 seconds. No lights or alerts light up on the dashboard. Dealerships have been unable to assist me, I have gone to three different ones. They cannot identify the issue. Loss of power steering assist increases crash risk, since it’s harder to control the vehicle in tight maneuvers or emergencies. Car is available for inspection.

On August 6, 2025, I discovered that both the driver and passenger front seat belts in my 2024 Kia Sorento were installed backwards from the factory, with the buckle facing inward instead of outward. This defect has been present since the vehicle was purchased brand new, but it was only discovered and documented on this date. The issue was confirmed by an authorized Kia dealership in an official service report and in a video recorded by the service technician. I also have photos and videos taken before the dealership visit showing the same defect. This is a manufacturing defect and poses a serious safety risk to occupants in the event of a collision, as the seat belts may not function as intended. Supporting documentation is available upon request.

Vehicle hesitation, transmission slippage at low speeds for up shifting and hard shifting. Pulled out of a parking lot onto a main road from stop and my vehicle would not upshift and sounded like I was in neutral and would not accelerate. I had a vehicle behind me that almost rear ended me, I pulled over and had to put the vehicle in park. Once restarted, it would shift again.