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ProblemsByVin Index / 2025-CHEVROLET-SUBURBAN / COMPLAINTS
Full complaint record · NHTSA

2025 Chevrolet Suburban owner complaints

31 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. 19 of them are reproduced below in full, most recent first, grouped by category.

engine 6 complaints shown

13 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
10/02/2025 ODI #11690942.0

Cause unknown, however, I have discovered that the engine in my Suburban, the Engine code LZO 3.0L Duramax, has damaged itself internally. I have been told that there is a large batch of engines that have this same problem, and the dealership I sent my car to has several cars in the same position. This problem is causing the engine to lock up or completely quit. This could be serious depending on when this failure happens. Currently, they are telling me that I am months away from getting a new engine due to a back order. Vehicle still in shop, so I do not have records yet, but I will be happy to give them once I have them.

08/30/2026 ODI #11760766.0

Valve spring broke at approximately 5200 miles. Dealer replaced the head.

08/28/2026 17,000 mi ODI #11760215.0

The contact owns a 2025 Chevrolet Suburban. The contact stated that while driving approximately 65 MPH, a banging noise was heard coming from the engine compartment, and the vehicle decelerated. In addition, several warning lights, including the check engine light and the anti-lock braking system light illuminated. The contact pulled over to the side of the road, turned off the vehicle, and had the vehicle towed to a dealer. The dealer diagnosed that the engine and radiator failed and needed to be replaced. The engine and radiator were replaced. Approximately 5 months and 6,000 miles later, the failure recurred and the engine began to run rough. The vehicle was returned to the dealer, where it was diagnosed that the engine failed again. The engine was in the process of being replaced. The

07/24/2025 ODI #11675867.0

The engine in 2025 Suburban (6.2L V8) has failed and the car is not drivable. It is currently in a Chevy dealership service department waiting for parts. The 2025 model is not listed under the recall. However it should be, I know of 3 2025 engines that have recently failed. I was passing a vehicle and as I took my foot off the accelerator the transmission shifted 2 times and then the engine shut off and the car was coasting. We had no indication that the engine shut off, just several messages on the screen. ( Press start button, and conditions not correct for shifting.)

05/18/2026 ODI #11738649.0

3.0 Duramax engine failure at 5900 miles. Apparently is from the known thrust bearing issue. MIL, CEL, TCM illuminated. Failure occurred at 60 mph during rush hour traffic. Engine is being replaced under warranty. GM should issue recall for the affected lot of this engine.

05/17/2026 ODI #11738369.0

3.0 Duramax, thrust bearing engine failure. Less than 6000 miles on vehicle. Driving at 60 mph when vehicle went into major limp mode. Had TCM, Charging and coolant lights illuminate. GM is replacing engine under warranty. Indicated there was approximately a 2 week engine production window where this issue is being traced back to. GM should issue recall if they know the extent of condition and the cause(s).

visibility 3 complaints shown

3 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
11/22/2025 ODI #11700943.0

Heat blowing cold for all passengers and defrost fails to clear windshield as stated in FMVSS-103. After reviewing forums it seems that this is a known issue/common failure.

08/31/2026 ODI #11760988.0

driving down i30 at 70MPH and the rear passenger window exploded on my 10 year old child.

04/19/2026 ODI #11732217.0

Car was parked (in covered area) when back window shattered sometime after 12pm. Car had not been driven in two days and outdoor temperature started at 62 that morning so there were not extreme temperature changes as at the time the window shattered, it was approximately 75 degrees. No apparent reason for breakage as we live in a secluded area and were nearby outside enjoying the day.

powertrain 3 complaints shown

5 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
11/11/2025 ODI #11698805.0

7/13/25: Car repeatedly jerking/shuddering/rough ride. A flashing check engine light came on for 10 or 15 minutes. After stopping car and restarting it, the check engine light went off. 9/15/25: Car jerking and another flashing check engine light. Took to dealership. They drove it and said no codes stored. Told it was probably the transmission "breaking in." Took home. Car continued to jerk/stumble. 8/28/25 to 9/15/25: Car jerking and flashing check engine light back on. Took to Autozone. A Random/Multiple Cylinder Misfire Code was detected (P0300). Took to dealership and confirmed P0300 Code stored. GM TAC engineers involved. Told they were unable to figure out why car was having multiple misfires. Returned car to me because no active code/light. 9/29/25: Car jerking and fl

10/31/2025 ODI #11696802.0

Purchased the vehicle on April 7, 2025. On 7/15/25, the car had 6948 mi. and started running rough, had a loss of power, an odor from the engine, and then on the display: check engine, blinking green vehicle light, and a message stating that the car was lowering for stability control. Took the vehicle to the closest Chevrolet service. The service dept. determined that code found P0307 and P0300, cylinder seven had the most misfires above 500. After completing oil service, the vehicle began to click on the passenger side; however, it was not misfiring. They inspected and found potential lifter issue. Found ticking coming from cylinder 7 and verified misfires. Found 2 pushrods damaged. Heard noise coming from cylinder 4, removed valve cover, removed rocker arms, and found 1 pushrod da

04/20/2026 ODI #11732473.0

2025 CHEVROLET SUBURBAN HIGH COUNTRY. Vehicle is parked in my garage. Went out in the AM and the engine only cranks, will not start. Called On Star for roadside assistance. Sent a tow truck, the vehicle could not be towed due to the electronic transmission. There is no way for an owner to place the transmission in neutral. Vehicle is stuck in my garage. GM customer service referred me back to roadside assistance who for the second time stated that they could not help me. This is a serious issue. The fact that the transmission can NOT be shifted into neutral unless the engine is running is a very serious safety concern.Called GM helpline a second time. They said that I should call for a tow on my own. Waiting for the selling dealer to call me back. Vehicle is currently stuck in m

other 2 complaints shown

08/27/2025 ODI #11683457.0

My Onstar system is not working properly. I first noticed the Forward Collision light then the Wifi hotspot features not working. Reached out to onstar they couldn’t help then referred to dealership. Visited dealership 8/12/2025 was told there’s no error code although they see what’s happening. Doing further investigation of my own i found out this is a very well known issue amongst General Motors, Onstar and the dealerships selling these vehicles. There are varying issues customers are having from wifi not working to vehicles completely shutting down in traffic. Once my visit to the dealership commenced i was informed the Telematic Control Module” is on back order with no estimate on deliveries as there’s “others waiting also” this is a scary situation. I am worried that my issue is going

07/24/2025 23,686 mi ODI #11676013.0

The contact owns a 2025 Chevrolet Suburban. The contact stated that the "Adaptive Cruise Control Temporarily Unavailable" message was displayed on the instrument panel. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the radar was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 23,686.

electrical 2 complaints shown

4 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
05/17/2025 ODI #11661649.0

Main display, driver display, and HUD froze while driving. Speedometer froze as well. Main display goes back while the driver display freezes. NO blinkers worked. This happened 3x throughout the day. Only way to reset is unhooking the battery.

05/14/2025 ODI #11660820.0

OnStar Module factory defaults/Malfunctioning - Power button don’t turn on so there’s no internet connection. This effect all the safety features in the car. Please recall. There has been numerous incidents reported online to this particular default.

steering 1 complaint shown

10/14/2026 Crash ODI #11771053.0

Component Affected: Suspension / Steering / Wheels / Front Hub Assembly Description of the Safety Defect & Incident: Proactively brought the vehicle to two separate authorized Chevrolet dealerships due to a severe thumping noise when turning the steering wheel. I explicitly stated to service staff that the vehicle felt unstable and unsafe to drive. Both dealerships performed inspections, stated they found no issues, and released the vehicle back to me. Shortly thereafter, while driving at full highway speed during rush hour, the front-end suspension/hub assembly suffered a catastrophic structural failure. The front driver-side wheel completely turned sideways and broke off, causing the vehicle to drop directly onto the pavement and skid violently across the highway. I narrowly avoided a

brakes 1 complaint shown

06/10/2025 ODI #11666193.0

The brake system had a failure and the vehicle could not be slowed down. The brakes would come and go until I was able to stop. GM dealership diagnosed it with a failed master cylinder and the part is on national back order.

lighting 1 complaint shown

03/12/2025 ODI #11647861.0

New vehicle purchase, the Dealer had installed a 3rd brake light that blinks 4 to 5 times when pressed. I'm concerned because according to what I've read a blinking brake light is against federal and state regulations.

Showing 19 of 31 total complaints. The full federal record is available at nhtsa.gov/vehicle/2025/Chevrolet/Suburban#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-10-18. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.