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ProblemsByVin Index / 2025-KIA-SOUL / COMPLAINTS
Full complaint record · NHTSA

2025 Kia Soul owner complaints

11 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.

lighting 4 complaints shown

4 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
12/26/2025 ODI #11707067.0

2 incidents driving in a not familiar area...Almost drove off the road in very dark conditions at a light because I couldn't see that my road had ended .I was almost side swiped trying to get back on the road the last second.Iwas not taking any meds abd Don't drink Also drive at night on well lit highways.Also the lights are so dim that my road assist features did not activate on dark rainy roads where it could not see road markings

08/02/2025 ODI #11677971.0

Headlights when on dim are inadequate. You can not see the road. You can not drive with your lights on bright in traffic. Severe hazard to all. Near miss on animals and road damage. Very frightening.

07/12/2025 ODI #11673048.0

Humidity gets insiste headlights. This issue affects headlights performance making hard to see at night. Safety is at risk.

03/09/2026 ODI #11722928.0

Low beam headlights so dim is impossible to drive at night.

other 3 complaints shown

07/02/2025 ODI #11670886.0

2025 Kia Soul LX Headlights. Totally inadequate standard headlights. Higher end models get LED headlights but this standard light system on the LX is dangerous on anything but well lit streets. Safety should not be an option. I would have upgraded to a model that has adequate headlights but was unaware of how bad the standard headlights were until after purchase. These standard headlights should never have been approved by the DOT. There are many reports online about this issue and I'm hoping it will be addressed soon.

05/30/2026 ODI #11740988.0

Car window was broken into while the car was locked and the alarm was on. the alarm did not go off!

05/29/2026 ODI #11740949.0

When pulling out of a parking spot all of collision responses started to flash. This included front collision, side collision and rear collision. The power steering no longer worked. I bought the car new in 11/05/2025. I only have 1,311 miles on the car. I did have an oil change done by the dealer about a week prior and the report showed no problems. I am now very concerned about driving it even after the car would be repaired. I will say that KIA America arranged for the tow back to the dealership and I was given a loaner car to use. I honestly feel this is a safety hazard. Regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

cruise control 1 complaint shown

10/14/2025 Crash ODI #11693405.0

While driving, the vehicle began accelerating (forced acceleration) without driver input. When driver attempted to stop or slow the vehicle down, the brakes were unresponsive due to the brake override system failure. Because the vehicle could not be stopped or slowed down, and to avoid hitting or harming others, driver veered off the road which caused the vehicle to flip multiple times and finally stop, landing on the roof. It was noted that the engine was still running at that time. The safety of the driver and others was in immediate risk, as the vehicle could not be controlled. The problem has not been reproduced by a dealer or independent service center. The vehicle has not yet been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps,

airbags 1 complaint shown

03/24/2026 Crash ODI #11726767.0

Hit a deer. Airbag did not deploy or emergency braking system didn't come on. Police took pictures of car. The car is at the repair shop now. Insurance company hasn't stated if it will be totaled. There were no other problems prior to incident.

visibility 1 complaint shown

02/03/2026 ODI #11715290.0

Headlight housing kept falling out of the bracket Driving at night impossable. Fixed one light still dim lights maKES DRIVING AT night dangerous. Second dealer instructed me to not sue the suto light setting because it dims the headlights. It appears that the front bumper design blocks the light to the roadway. In my view the 4 seperte visits to the Family dealership in Saint Augestein Fl suggest ther is nothing more he can do to improve the light problem. What am I supposd to do to have this 2025 new KIA soul problem corrected that I so I can drive at night

suspension 1 complaint shown

02/02/2026 ODI #11714991.0

I am submitting this complaint to report serious concerns regarding the quality, safety, and reliability of my new Kia Soul, as well as the financial burden caused by defects that should not occur on a vehicle with such low mileage. At approximately **8,500 miles**, one of the original tires failed prematurely. I was forced to purchase a used tire to keep the vehicle safely drivable. I had the front alignment inspected, and I was informed that it was within normal specifications, yet the tire issue persisted. Now at **10,000 miles**, I am still experiencing abnormal tire wear. Additionally, at **10,000 miles**, the vehicle began making **grinding noises when applying the brakes**, which is extremely concerning for a car that is still essentially new. These issues raise questions about th

Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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