We leased this R1T from Polestar Boston, though we live in Vt, because it was assured to us that in the event of a warranty or recall issue, Polestar Boston would pick up the car and tow to the service center for the repair. Now with this turn signal recall, the gentelman on the phone told me no... that they will not come repair the recall. That if we want it fixed, we have to drive the 4 hours to Boston and they will change the blinkers for us. What legal rights do we have here? thank you
2025 Rivian R1T owner complaints
10 complaints filed with NHTSA on this vehicle . Listed by category, newest first within each section.
electrical 2 complaints shown
This vehicle has experienced two separate failures of the high-voltage (HV) battery pack, each resulting in a different drive unit being damaged and total loss of electrical systems while driving. First incident (July 28, 2025): While driving, all warning lights illuminated and the vehicle indicated a possible electrical hazard. The vehicle lost power completely. It was taken to a Rivian service center on July 29, 2025, and was not returned until August 15, 2025 — a total of 17 days out of service. Rivian’s technicians found multiple faults in the HV battery pack and replaced it. Rivian’s own repair notes state that its engineering team requested the front drive unit also be replaced “due to the nature of the failure with the HV battery pack” — i.e., Rivian attributed the drive unit damage
steering 2 complaints shown
I leased my Rivian on June 28th. Around July 21st, the vehicle started to drift to the left. On August 19th, my vehicle started to develop bump steer over uneven road surfaces. I brought my vehicle in for service on August 20th. From August 20th to now, my vehicle has had 3 alignments performed, none of them have been maintained spec. Attached are screenshots/pictures of the alignments. Between the first and second alignment the vehicle was driven about ~50 miles. Between the second and third it was driven about another 50 miles. I do not have exact mileage as Rivian has not released service records to me. My vehicle does not track straight on any surface. In addition, because of the regenerative breaking of the Rivian, when you stop the vehicle it pulls significantly to the right, a
The manufacturer service tech advised that the clevis mount holding the front passenger suspension in place was missing a weld to the frame (the attached work order says it was re-welded, but when asked they said the weld was missing). This resulted in creaking noises through the cab when turning.
powertrain 1 complaint shown
The car while driving at normal highway speeds announced that there was a high risk of electrocution associated with driving in wet conditions. This was via a red screen in the driver display. Car is 2025 R1T with 15,000 miles on it. Anyway near the vehicle was at risk of being exposed to 400v electricity.
other 1 complaint shown
AXM module failure, Driver+ and cameras disengaged during drive. No accidents occurred, driver quickly took control.
body 1 complaint shown
The contact owns a 2025 Rivian R1T. The contact stated that while driving approximately 50 MPH on a local road, the driver’s side charging port door detached from the vehicle. No warning light was illuminated. The vehicle was taken to a local service center but was not repaired. The manufacturer was notified of the failure. The failure mileage was 800.
suspension 1 complaint shown
The half shaft axel on My Rivian R1T broke in under 6000K miles. Rivian tried hard to deny it, but did finally concede and fix it. But upon return there is still something wrong with the drive train.
airbags 1 complaint shown
passenger airbag gets deactivated while there is an adult setting in the passenger seat.
lighting 1 complaint shown
While scheduling service for NHTSA recall No. 25V-387/FSAM-1693 (Front Turn Signal Lamps malfunction that leads to no fulfillment of FMVSS 108 requirements) I was refused correction of the recall by the Rivian Miami Service Center rep (Service Advisor Joel). I was informed that Rivian has informed the Service Advisors that this recall will only be performed on already malfunctioning lamps or in cold weather areas (car is in Miami). However, none of this is defined in the recall notice sent, nor in the Rivian and NHTSA recall database. Requested written confirmation by Rivian of this directive to both the Service Advisor and Service Representative but neither had one. The advisor mentioned he had seen one in the past but does not recall where. Meanwhile, Rivian is refusing addressing the