BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
full bulletin at NHTSA ↗2007 INFINITI QX56 suspension problems
moderate 5 complaints filed with NHTSA · avg repair $900 · see suspension across all vehicles →
Complaints
5
Recalls
0
Avg fix
$900
When does it fail?
Of the 5 suspension complaints filed for the 2007 INFINITI QX56, here's the actual mileage breakdown — failures cluster heaviest at 75,000-100,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Among the 5 model years of INFINITI QX56 in our records for suspension problems, this one ranks #3 by owner-complaint volume.
Suspension accounts for 24% of all owner complaints filed against this vehicle, across 3 categories tracked.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on th
full bulletin at NHTSA ↗SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
full bulletin at NHTSA ↗INFINITI: CLICKING NOISE FROM REAR AXLES DURING TAKE-OFF/ACCELERATION. UPDATED 11/2/11.
full bulletin at NHTSA ↗INFINITI: FRONT SUSPENSION NOISE. A NOISE (CLUNKING, SQUEAKING, POPPING) CAN BE HEARD WHEN PERFORMING AT LEAST ONE OF THE FOLLOWING ACTIONS-TURNING STEERING WHEEL LEFT/RIGHT; DRIVING OVER SPEED BUMPS; DRIVING ON ROUGH ROADS; ACCELERATING/DECELERATING AND NOISE IS COMING FROM THE FRONT STABILIZER BAR BUSHING.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 5 most recent
Had new tires put on my Infiniti qx56....after doing so sounds as if rear end is slipping. I have 3 children and am afraid that this could result in an accident. Horn quit working 1 year after I purchased vehicle. This I know is dangerous because there is no horn to blow, in cases where needed. Fan on blower quit working, only works on high. Passenger seat will no longer adjust. Fan and…
While driving and I go over a bump the car jumps to the side. Also lights on dash stay on for seatbelts, tire pressure.
I purchased new tires at Infiniti of coconut creek september 2012. There is a vibration and noise at low speed, below 30 MPH. I took it back to the dealer numerous times and was told it is not the tires, it is the suspension that is loose and I will just have to live with it. Per the dealer, Infiniti knows there is a problem with the suspension on the qx56 and the armada and there is no fix.…
2007 Infiniti qx56. Consumer writes regarding vehicle complaint regarding recall. *tgw the consumer contacted the dealer and was informed the recall did not apply to his vehicle; only the newer models. The consumer told the dealer he was in fact experiencing problems, because at times he had difficulty handling the vehicle. The dealer refused to perform the recall. *jb
Took my car to get new breaks and he said I needed new control arms. I asked how I know and he said tire wear. I have gone thru 6 sets ( thought it was because it was a heavy SUV and a make a lot of right turns) he also said back end slipping (this has happened a lot as well I thought it was because nothing was in the back like a truck) I called Infiniti and they say I have to pay $95 and no…
Had suspension trouble with your 2007 INFINITI QX56?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2007 INFINITI QX56?
It's a documented issue but not catastrophic. 5 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Based on the 5 complaints filed, suspension issues most often appear around 86,825 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2007/INFINITI/QX56.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.