Eleven complaints cluster around three main issues. First, two owners describe crashes where airbags failed to deploy despite impact severity. One hit a ditch, trees, and a tree at 20 mph with no airbag response; another suffered severe undercarriage damage, torn door hinges, and shattered windshield with airbags still inactive—and had just received an OnStar check showing the system green. A third owner struck another vehicle at 35 mph with no deployment.
Second, service airbag warning lights plague the fleet. Some stay lit constantly at startup; others cycle on and off for weeks. Owners report codes tied to seat belt retractors and passenger-side modules. One owner had recall #14187 performed in September 2014 but the light returned a year later; GM said the original recall was done but the underlying problem—now the retractor instead of tensioner—persisted.
Third, passenger-side airbag sensors malfunction, activating or dinging with no occupant or minimal weight in the seat, creating driving distractions. One dealer (McDaniels, Marion, Ohio) diagnosed lost sensor calibration. A Takata recall is mentioned in one complaint, with owners unable to get replacement parts or loaner vehicles from dealerships.
One owner notes the vehicle showed no recall eligibility despite the warning light issue.
Failure modes owners describe
Airbags fail to deploy in crash
Multiple owners report airbags did not deploy during actual collisions or impact events, despite system showing as functional before the incident.
When: At time of crash; one instance at 120,000 miles
Symptoms owners cite: No airbag deployment during frontal impact; Seatbelt worked but airbags did not; OnStar system showed airbag system as functional/green before crash
Recalls/TSBs owners mention: Recall 14V266000 (seat belt related); Recall 14V118000 (airbags)
Service airbag warning light illuminated
Service airbag warning light comes on at startup or during operation, staying illuminated constantly or cycling on and off intermittently. Dealerships report this is related to seat belt retractor or sensor issues.
When: At 112,000 miles; post-recall in one case; intermittent in others
Symptoms owners cite: Service airbag warning light illuminated at startup; Light stays on constantly; Light cycles on and off; Light comes on during motion or while parked with engine running
Codes mentioned: Airbag system fault code
Repairs/costs cited: Dealership indicated front seat belt retractor on driver side as cause; seat belt tensioner replaced under recall but issue recurred with retractor instead; passenger side module replacement needed per dealer diagnosis
Recalls/TSBs owners mention: Recall 14V118000 (airbags); Special coverage reviewed but not covered in at least one case; Recall 14V266000 (seat belt) performed September 2014 but issue persisted
Passenger front airbag sensor malfunction
Passenger front airbag sensor activates and deploys or triggers warning/ding with little to no weight or occupancy in the seat, causing distraction while driving.
When: Unknown timing; one case noted dealer found calibration loss
Symptoms owners cite: Passenger airbag activates with no one in seat; Passenger airbag activates with minimal weight in seat; Warning ding during driving; Distraction from false activations
Repairs/costs cited: One dealership (McDaniels in Marion, Ohio) found sensor lost calibration and needs recalibration
Airbag module replacement needed
Airbag module failure requiring replacement; error codes appear intermittently or persistently indicating module fault, with one case stating Takata recall involvement.
When: Unknown; one case at 5 years old; intermittent code at 6-month intervals
Symptoms owners cite: Error code for airbag replacement appears then disappears; Code reappears months later; Airbag warning light flashing; Dealer indicates passenger side module needs replacement
Codes mentioned: Airbag replacement error code
Repairs/costs cited: Passenger side module replacement required per dealer; Takata recall mentioned in one complaint
Recalls/TSBs owners mention: Takata recall; no manufacturer help obtained in one case despite repeated dealership replacement requests
Synthesized from 11 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.