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ProblemsByVin Index / 2011-BUICK-LACROSSE / COMPLAINTS
Full complaint record · NHTSA

2011 Buick LaCrosse owner complaints

168 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 5 complaints shown

18 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/16/2016 33,000 mi ODI #10935625.0

Tl* the contact owns a 2011 Buick lacrosse. The contact stated that the vehicle began to leak fuel from under the housing unit. Whenever the contact attempted to accelerate from a stop, it would jerk and hesitate before accelerating. The contact took the vehicle to the dealer where it was diagnosed, but not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,000.

12/14/2016 29,750 mi ODI #10935214.0

My vehicle a 2011 Buick lacrosse cxl 2.4l engine rpo laf. I have a problem with the engine making noise due to balance shaft chain special coverage recall 12313 where back then they included in the recall the balance shaft chain, tensioner, and also the engine mount high pressure fuel pump, then to say this bulletin has been revised to remove special coverage adjustment for the fuel pump that is now included in voluntary emissions recall 43180. Updates have been made to the part information, service procedure, and warranty transaction information sections. Please discard all copies of bulletin 12313b. Came the revised 12313b and now as of september 2016 revised again to 12313c. When you look at the 43180 it does not include the 2011 Buick lacrosse with the same engine rpo laf. I've cal

12/11/2019 55,900 mi ODI #11288482.0

The car was just purchased on 112619 and the day I bought I got warning light on dash next day car is in reduced power mode, took back to carmax to have this issue resolved they cleaned tps adv it was dirty poor contact. Two days later the light is back on this time the car is sent to Buick dealership in gilbert they replaced the throttle position sensor and I was told issue is fixed 24 hours later car is back in reduced power mode

12/06/2022 ODI #11496326.0

The component is the brakes and the brake pedal while not engaging the brakes they remained on even after the vehicle was shut off .the vehicle brake lights remained on this was not duplicated when I took the car in by the dealer of how the brake remains engaged we even when not being used I would have to release the break by pulling it up with my foot while driving . This was duplicated and witnessed by two others the dealership where I bought the car and a trusted mechanic. which no avai there was no warning light indicating any type of concern prior to it doing this. the brake pedal being slightly stuck my transmission shifts not properly and hot feeling to the car now I have a warning saying that AC will not work due to the overheating of my engine which I believe to have repaired how

11/02/2010 ODI #10363813.0

Upon leaving dealership after purchase of new car, turned right to exit and transmission jumped into neutral, almost rear-ended. Thought I may have hit shifter. Another turn from stop and trans jumped into neutral during turn while entering traffic. Just missed being hit and perhaps killed. Manually returned to "d". Life threatening defect. Ret to dealer and demonstrated. Next day dealer advised that a "module" on the transmission was installed backwards by gm mfg. Advised gm day after occurrence. Later gm called and told me car had been repaired and get it or "they" would charge me storage. Obviously, after exposing wife and myself to great risk, we did not want that vehicle. Now gm will not speak to me as I try to ensure that the autos produced prior and post to mine were verified to ens

steering 3 complaints shown

12 total in this category · severe · avg repair $700 · see steering cluster analysis →
12/31/2018 71,000 mi ODI #11164259.0

While accelerating from a stop at an intersection and intitating a trn on a city street, the engine stopped and lost power steering and power brakes. The engine had to be jumped and a rod knock sound occurred. The engine later siezed up permanently at the service center. The vehicle was well maintained and oil levels were within normal operating range. There were no prior indications of engine trouble.

11/23/2018 50,000 mi ODI #11153409.0

Steering freezes up in mostly damp, wet days when driving very slow into parking area's.....steering completely locks...cannot move wheel at all....after a minute or less, I hear a noise and the wheel is unlocked... Happened numerous times over last two months , but seems to be happening more past few weeks...I am afraid to drive car...

11/23/2011 2,900 mi Crash ODI #10436826.0

Have had continued problems with adjustable steering wheel locking mechanism the dealer has advised that it "is the way it is" returned multiple times . I was to find a major service repair on line about the problem and called the dealership. It was then supposed to be repaired...but within 5 miles of our home on a twisting road the steering wheel became disconnected from the locking devise!!!! I was to loose control of the car due to the way it happened...without any warning and lost control went off the road. I will not drive the car..($40,000 +) due to the way it is now. The dealership..gm..will be sending a tow truck to re service the problem today...(if the safety problem is correctable ) this has been a on going problem and dealership says 'this is the first time we have see

body 2 complaints shown

5 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
12/04/2011 6,000 mi ODI #10438513.0

I purchased this vehicle a few months ago and have had two near misses. Both involving a person as I was turning a corner. The driver has a huge blind spot (14") between the windshield and side window glass which intefers with seeing. In addition, this blind spot is close to the driver, making it much worse. *tr

12/02/2012 1,000 mi ODI #10486718.0

Blind spot warning system (bsws) inoperative que on vehicle multi function information display (mfid), located behind the steering wheel in a 3"x4" area is inadequate. The bsws on this vehicle is very sustainable to road spray during rain events that renders this system inoperative. The issue is in the warning that is displayed to the driver when this occurs. The message displayed is only shown for approximately 5 secs, then is removed without any driver action acknowledgement . No icon is shown to remind drivers of active messages. If this message is missed, the driver is not aware that this system is inoperative. Also, there is no message telling the driver when this system becomes operational again. Two possible outcomes. 1. The driver does not believe in the system, losing th

engine 2 complaints shown

20 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
11/13/2012 24,000 mi ODI #10484495.0

Tl* the contact owns a 2011 Buick lacrosse. The contact stated that while parked he attempted to start the vehicle but the ignition failed to start. The vehicle was towed to a dealer who unable to diagnosed the failure. The manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure mileage was 24,000 and the current failure mileage was 30,000. The VIN number was unavailable.

11/01/2016 60,000 mi ODI #10920427.0

2011 Buick lacrosse (60,000 miles - properly maintained by 73 year old man) broke down on interstate hwy. While vacationing in knoxville, tn - Buick begins to stall and the engine light came on (was flickering and no acceleration). We stopped immediately at a gas station and called aaa - who towed us to a certified aaa repair/tow company. We initially suspected it would be the fuel pump or filter . Mechanic in knoxville who is a ASE certified mechanic for 40 years said it wasn't the fuel pump so he put his diagnostic tester and determined there were more problems and started to take apart the engine....and found the main valves were broken and fell into the pistons. Engine failure and he said in his 40 years this had happened only 3 times but not on a 2011 car with only 60,000 miles.

other 2 complaints shown

11/10/2013 8,797 mi ODI #10551661.0

I recently bought a used 2011 Buick lacrosse cxl. I like the car a lot but after a few trips I noticed that my neck and head position was constantly being pushed forward making me more and more uncomfortable. I also noticed that the headrest is so large that it is difficult to see behind me especially to the left for oncoming traffic or obstacles. I understand that the manufacturers were required by NHTSA to make the headrests too far forward and too large for "safety" reasons. If so, you have succeeded in making my time behind the wheel both uncomfortable and less safe because my neck is constantly being pushed forward and I can't see behind me very well. I doubt that you will respond or, more unlikely, make changes to improve this problem but I have to do something to express my out

11/05/2021 ODI #11439488.0

Waiting for recall to be repaired. Local dealer indicated unable to get parts.

electrical 1 complaint shown

29 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/22/2014 29,988 mi ODI #10667693.0

Tl* the contact owns a 2011 Buick lacrosse. The contact stated that vehicle failed to start. The vehicle was taken to a dealer. The technician diagnosed that the battery needed to be replaced. The vehicle was repaired. In addition, the contact heard a clicking noise coming from the dashboard as the electronic suspension warning light illuminated. The vehicle was taken back to the dealer. The technician diagnosed that the electrical suspension module needed to be repaired. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 29,988. Updated 02/18/15*lj updated 9/11/17*cn

brakes 1 complaint shown

7 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/20/2019 78,000 mi ODI #11290230.0

The brake pedal gets 'stuck' during normal breaking. I have to put my foot under the pedal and pull it back up or the brakes will not disengage.

suspension 1 complaint shown

26 total in this category · severe · avg repair $900 · see suspension cluster analysis →
12/16/2010 ODI #10370855.0

We bought a new 2011 Buick lacrosse cxs 11-15-10, drove it 200 miles and the front suspension failed in costco parking lot at 10 MPH and no impact. The rim popped open at the center seam creating a big oval opening that locked up on the brake caliper, stopping the wheel which snapped the tie rod end, letting the tire wedge into the inner fender then the a-arm bent and caused some damage to the engine cradle. My wife cracked her head on the side window it went down so fast. The general motors engineer came to investigate the incident, found no impact damage, but refused to discuss the structural failure of the left front suspension. The tire shows no impact bruises and the rim has no damage except for a small chunk on the inside of the rim where the steering Ram popped the rim when it lock

visibility 1 complaint shown

14 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/04/2020 72,700 mi ODI #11377872.0

Ii cannot control the defroster or fan control. The VIN. No. Says this was on recall . But the Buick dealer in my area said it no a recall on 2011 Buick lacrosse. They want a hundred dollars to correct this problem . Sometimes this work and other with no luck. Isome times have to wait up to 20 to 30 minute before I can the defrost the windshield so I drive !!!!!!!!

airbags 1 complaint shown

10 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/03/2019 85,538 mi 2 injuries ODI #11286688.0

While driving the airbags deployed. No accident of any sort. My car has never been in an accident! Gm does not want to be liable. Im a single mom. Im $2000 away from paying the car off, to be car note free as I have a daughter in college. I have the car serviced regularly . Their data is incorrect.

equipment 1 complaint shown

11/27/2012 ODI #10486210.0

Tl* the contact owns a 2011 Buick lacrosse. The contact stated that after exiting his vehicle and coming back a few moments later, he noticed that the trunk was open. The contact believed the trunk released on the remote key was very sensitive and released the trunk while he was away. The manufacturer was contacted and they advised him that they would look into the matter. Also, the vehicle was taken to the dealer and they advised him that they would order two new remotes. The failure mileage was approximately 50. The current mileage was approximately 20,000....updated 01/04/13 *bf the dealer replaced both remotes. However, they stated the remotes would probably continue to exhibit the exact same problem, as the new remotes, as they are identical to the old ones.

Showing 300 of 168 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Buick/LaCrosse#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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