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ProblemsByVin Index / 2012-MAZDA-CX-7 / COMPLAINTS
Full complaint record · NHTSA

2012 Mazda CX-7 owner complaints

39 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

suspension 6 complaints shown

14 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
12/14/2017 ODI #11054815.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 16v593000 (suspension). The dealer (napleton Mazda bourbonnais, 515 william r latham senior dr, bourbonnais, il 60914) stated that parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

09/19/2017 ODI #11024286.0

Got 2 recalls telling me that I will be contacted when it parts are in to be repaired, so far nothing is been done.

09/13/2017 50,500 mi ODI #11023342.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted about the recall. The manufacturer was not made aware of the issue. The contact experienced a clicking sound coming from the front driver and passenger wheels. The failure mileage was 50,500. VIN tool confirms parts not available.

08/30/2017 ODI #11020630.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 16v593000 (suspension) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called bankston Ford dealer, located in ft worth tx, where it was informed the recall remedy part for the repair was not available. The manufacturer was not contacted and made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

08/21/2017 ODI #11016471.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 16v593000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (don miller Dodge Chrysler Jeep Ram, located at 5802 odana rd, madison, wi 53719) who stated that the recall parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

08/21/2017 ODI #11018698.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with napleton's schaumburg Mazda (110 w golf rd, schaumburg, il 60195) who stated that the contact would receive a phone call once parts became available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

lighting 4 complaints shown

6 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
12/01/2018 25,000 mi ODI #11155294.0

Headlights blow numerous times in a year. When 'operational''the headlights are very dim at night. I researched and this seems to be a reoccurring issue on many Mazda vehicles. I have tried to reach out to Mazda, with no response. This is very dangerous and my turn signals are brighter than my lights. Everyone on the forum suggests the projector lenses that come equipped are faulty. I spent $400 on aftermarket headlights (full housing) to try and rectify this problem or make it better to be able to see at night, since I have heard nothing from Mazda and they seem not willing to look inside the issue with many of their vehicles.this has been a repccuing issue since purchase in 2012.

11/29/2021 ODI #11442002.0

The headlights are too dim for safe night driving. Bulbs also fail yearly. This is a common problem reported with 2012 MAZDA CX7

11/01/2020 141,000 mi ODI #11372547.0

No accidents has happened, but the low beam headlights keep blowing out. I have to have them replaced every 3-6 months. Obviously there is a problem. Upon doing search on internet, I notice several complaints on this problem. Lights are not cheap and very frustrating when you are driving at night and this happens.

10/01/2023 ODI #11547599.0

No matter the bulbs I use, the headlights are always dim. This is incredibly unsafe for night driving.

airbags 4 complaints shown

6 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
09/05/2017 ODI #11021486.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 17v429000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

09/05/2017 ODI #11021487.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received notification of NHTSA campaign number: 17v429000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

08/14/2017 ODI #11015100.0

Tl* the contact owns a 2012 Mazda cx-7. The contact received a recall notification of NHTSA campaign number: 17v012000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to the dealer. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

07/07/2016 119,000 mi Crash ODI #10883441.0

Tl* the contact owned a 2012 Mazda cx-7. While driving approximately 30 MPH, another vehicle crashed into the driver side of the contact's vehicle. As a result, the contact crashed into a utility pole. The air bags failed to deploy. The driver sustained severe neck and back pains that required medical attention. A police report was filed. The vehicle was destroyed and towed to a salvage facility. The manufacturer was not notified of the failure. The approximate failure mileage was 119,000.

electrical 3 complaints shown

4 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/08/2019 ODI #11287722.0

The dim lights are so dangerous and do not provide any visibility at night at all. It is very dangerous to drive and I have had so many near misses while passing other vehicles or trying to not run off the road due to not being able to see. Plus the bulbs burn out several times throughout the year and I'm constantly having to replace them. But to drive at night is so scary because I cannot see the roadway due to poor lighting from the cars headlights. And also the motors that roll down the windows are constantly going out and I have to replace those as well otherwise my window gets stuck and I can't get it to roll back up.

11/28/2017 ODI #11051053.0

Window motors; shortly after I purchase my vehicle my driver window would be difficult to go up once it went down. Then it got worse and made a loud sound when it went up and one would have to pull it up. Now the driver window does that. Its hard to get it up once its down and makes a loud sound. I find it strange that both windows are now not working.

09/02/2020 65,000 mi ODI #11352825.0

Opened the driver side door to get into vehicle this morning all was fine. When I got to work and tried to open the driver door, it would not open. I got out of the car by climbing over the center console and opening the side door. I checked the other doors (and trunk) and they all opened. I checked the driver side door from outside the vehicle then and it still would not open. It's a safety hazard if you need to get out of the car quickly. Also I am a senior citizen so it's no longer easy to climb over the seats to open the passenger door instead.

steering 3 complaints shown

3 total in this category · severe · avg repair $700 · see steering cluster analysis →
10/31/2016 50,000 mi Crash ODI #10920295.0

Tl* the contact owned a 2012 Mazda cx-7. While adjusting the heat and driving 20 MPH, the vehicle veered inadvertently and crashed into a concrete wall. The air bags deployed. The contact sustained injuries to the lower back, neck, and chest area. Medical attention was required. A police report was filed. The dealer stated that the suspension system was damaged. The vehicle was destroyed and towed. The manufacturer was notified, but would not send a representative to inspect the vehicle. The failure mileage was 50,000.

10/03/2017 ODI #11031627.0

There are 2 recalls issued on my vehicle. One is the airbags and the other is the lower arm control. I have contacted Mazda 4 times and they tell me they do not have parts and don't have a time frame that I can come in and get these issues resolved. Both of these recalls are a safety concern for myself and my children.

08/15/2017 ODI #11015440.0

Takata recall - how long does Mazda have to repair this as they keep saying that parts are not available? I live in florida where humidity is very high. Not being able to use the passenger seat is not ideal. What recall do I have and what can I do if its not safe to drive this car? There is also another recall for the steering on my vehicle and parts are not available per the Mazda website. What recall do I have on this? Doesn't sound like car is very safe with both of these recalls.

Showing 300 of 39 total complaints. The full federal record is available at nhtsa.gov/vehicle/2012/Mazda/CX-7#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-08. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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