My 2012 Volkswagen routan has only 87k miles and the car will crank but will not start, and or while driving the car's idle becomes rough and drops to the point of shutting off while driving. My wife drives this car with my daughter and if this car shuts off while driving it can cause accidents and bodily harm to others.
2012 Volkswagen Routan owner complaints
63 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.
electrical 12 complaints shown
For past 2 years I noticed my the van would not immediately start. Figured it was a fluke. In past year, my van has been towed to dealership for not starting after 10-15 tries. Of course, as soon as it arrives the get it to start. Thankful under warranty. Nov 2017 wiring harness and starter replaced. Dec 2017 failed to start again. Back to dealer and working fine for them. Thankful under warranty., but come on vm!! This is nuts. Why won't they recall and re place the tipem like chrystal did. I have been stranded too many times and had to 3 car seats each time.
At first it starts off the vehicle will just shut off while you are driving which is very dangerous I have read many people complaining about this it needs to be recalled then the brakes go and then the transmission seal I have done all the maintenance up keep on my vehicle there is no reason for the vehicle did you shut off the way it keeps shutting off and dying for no reason the battery keeps dying by the next morning when nothing is left on in the vehicle it has caused me a great deal of grief and it is very scary when you have children in the car and your vehicle just shuts off on the freeway when everything is electric guess what no breaks
While driving on a city street roads may have had a little ice on them. Felt a sharp sensation to my outer ankle area (I believe at the time I was in the process of breaking to come to a stop. Shortly after felt the same sensation to my ankle sharp, burning, noticed the sensation felt electrical felt warm sensation near hip area... I believe the sensation was electrical currents that penetrated to my ankle. Upon this thought I immediately turned off my seat warmer, noticed the heel of my boot may have been sitting in a wet area on my floor mat from the melted snow on my boots and my boots had a metal clasp on it at the exact location the painful sharp electrical sensation felt on my ankle. Pain did not occur again once the seat warmer was turned off. Noticed dull tingling sensation in my m
I file a complaint a fews months ago about have troubles starting my van or battery drainage. Took it to the dealership in shreveport, la. The had to replace the module (tipm)fuel pump.this cost my family 1700! This is a serve safty problem for many families. This should be a recall for all vw and Chrysler vehicles. The vw dealership said this wasnt the first routan they had to fix with same isssue. This should be an issue vw should cover. Complaint #11061088
My car began to lose lights, fuel, speaker capabilities, and starting ability. Once was on the highway, and twice in my driveway. Aaa came and replaced the battery after jumping the original battery was not effective, which did nothing. It was towed to the Volkswagen dealership. They were unable to find out what was wrong for 2 days. While waiting to see what the dealership came up with, I did my own research. It turns out that Chrysler made the car, and it includes the Chrysler body and parts. Chrysler recalled a part called the total power integration module, that controls the fuel system, all electric, starting capabilities, basically any power has to be routed through this part. It can cause cars to stall in high speed operation, among other things. If undiscovered, it can kill your b
I was in a parking lot van would not start. It would turn over an crank again and again when attempting to start, but the engine would not run. Tow truck driver was able to start it by removing push start and using key fob, but had trouble getting it started again unloading at vw dealership. The vw dealer fist said it was the fuel pump, then said that the fuel pump relay in the tipm was bad and was burning out the fuel pump. The fuel pump relay is integrated into the tipm and can't be replaced without replacing tipm. The tipm not covered under warranty. Currently waiting on vw dealer to find Dodge/Chrysler fuel relay bypass cable kit that fit my VIN. In the meantime, the vw dealer has installed a temporary jumper to power the fuel pump while the vehicle is turned on. I feel fortuna
Tipm - the tipm in the routan has been noted as malfunctioning on many online forums. My tipm malfunctioned and my vehicle suddenly stop on a highway while driving. This is very dangerous.
Takata recall. Having problems starting van on first try. Van will stall a few times before starting. Sometimes the battery is drain. Battery has been tested=good! This has been happening for 3 months. I after reading and researching I come to a conclusion that it is the tipm fuel relay!
Tl* the contact owns a 2012 Volkswagen routan. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The contact restarted the vehicle and resumed normal driving. The contact initially contacted the manufacturer by phone and was referred to the Dodge manufacturer for assistance. The contact reached out to the Dodge manufacturer and she was referred to a local Dodge dealer for assistance. The contact took the vehicle to tanner motors (620 w. Washington st, brainerd, mn 56401) where the vehicle was test driven and the contact was informed that the issue could possibly be linked to a defective wireless ignition node (win) module. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 99
My wife was driving with 2 children on the highway at 70 MPH while the engine dies due to the fuel pump stopping to work due to a tipm fuel pump relay failure. Chrysler and Dodge did the right thing, step up vw.
Vehicle has experienced stalling, engine shutdown, and difficulty starting multiple times. Engine has now stalled more frequently at both low speeds and while driving on highway. Each time, RPM's have gone to zero and it's completely lost power to steering. I've had try and coast/navigate safely to side of road, berm, etc., stop, and restart the van. At times the dash lights will flash, other times there is no indication that a failure had occurred, just no power/rpms. No check engine light remains, no codes displayed, nothing. The local Volkswagen dealer will not even address the issue as they deem it a "Chrysler problem". We now take it to an independent mechanic and replaced the crankshaft & camshaft position sensors, key fobs, battery, and have done all preventative maintenance
powertrain 4 complaints shown
The transmission on our 2012 VW Routan has completely failed. The car will not go into gear and left my wife in a position where she was stranded in traffic. We are the original owners of this vehicle and have followed the recommended maintenance schedule. The engine in this vehicle is a Chrysler Pentastar V6. (The vehicle was built as a joint venture between VW and Chrysler) According to online research Chrysler has recognized a “fatal flaw” in this engine and has extended warranty to customers in order to cover repairs beyond 100,000 miles. We only have 72,000 on our vehicle. I have spoken with VW North America, they told me to plead my case with Chrysler. I spoke with Chrysler and they told me to plead my case with VW. Neither company is willing to recognize that a total transmiss
Tl* the contact owns a 2012 Volkswagen routan. The contact stated that while driving at various speeds, there was a ticking sound coming from the engine. The vehicle was taken to street Volkswagen located at 8707 pilgrim dr, amarillo, tx 79119, who diagnosed that the engine fly-wheel was damaged and needed to be replaced. After replacing the fly-wheel, the failure continued. The dealer later replaced the engine head and fly-wheel however, the failure persisted. The vehicle was later taken back to the dealer who diagnosed that the engine was defective and needed to be replaced. The vehicle was no yet repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.
Tl* the contact owns a 2012 Volkswagen routan. The contact stated that when the vehicle was shifted into reverse, it jerked and reversed rough without warning. The vehicle was taken to a dealer where it was determined that the vehicle was operating as intended. The vehicle was taken to the dealer on two occasions where the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000. The VIN was not available.
Several times in the last month the car has stopped running without warning. It just shuts off. This has happened in our subdivision travelling at 20mph and most recently on the highway travelling 65mph. The power steering, brakes, everything go dead when the car just turns off and this could cause a serious accident.
other 2 complaints shown
Have had the coils replaced and the spark plugs and other work done and the car still shakes on idling. Very frustrating and this is causing the check engine light to stay on? When is the recall happening, there are tons of issues to other routans!
My car will crank but not start. After several tries if you use the key fob you can get it to start. I have the car looked at by two technicians who advised that my vehicle was made by Chrysler even though it's a Volkswagen and that this is a known problem with Chrysler Dodge vans from 2011 and 2012 the problem they tell me is with the fuel pump relay that will need to be installed
airbags 1 complaint shown
The ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which then depowers various key safety systems including, but not limited to, air bags, power steering, and power braking. This has happened to me several times including while driving on the interstate and in traffic. I was able to pull over but it is very difficult when power steering and power breaking goes out. I had children in the vehicle several times when this has happened. Per Volkswagon website, I removed all keychains or anything that would cause the key fob to be weighed down. When I contacted them, they said my van is not under recall even though it is the same exact issue previous models had been recalled for. The only symptom prior was the check engine light was on.
lighting 1 complaint shown
Tl* the contact owns a 2012 Volkswagen routan. The contact stated that while driving at approximately 60 MPH, the vehicle required a longer stopping distance than necessary when the brake pedal was depressed. In addition, the front fog light failed to operate when engaged. The failure recurred intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the rear rotors were corroded and needed to be replaced. The failure for the front fog lights was unknown. The front fog light bulbs were replaced and the vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000. The VIN was not available.