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ProblemsByVin Index / 2013-KIA-SOUL / COMPLAINTS
Full complaint record · NHTSA

2013 Kia Soul owner complaints

655 complaints filed with NHTSA on this vehicle , including 4 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 8 complaints shown

228 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/25/2018 26,000 mi Fire ODI #11163325.0

We were driving I-15 nb in san bernardino county california. We were heading uphill on a grade at approximately 45 miles per hour when suddenly the vehicle lost power. We pulled to the shoulder and before we could get out of the car the engine compartment had caught fire. The whole car was engulfed in flames within 30 seconds. There was no collision and no prior warning of any issues. This happened in february of 2016

12/23/2022 ODI #11498628.0

2013 Kia soul. Consumer writes in regard to illuminated check engine light. The vehicle is sluggish and has blue smoke coming from the exhaust and won't hold oil for any period of time.

12/23/2021 ODI #11444781.0

I believe my catalytic converter. My engine light came on and I took it to AutoZone and they put it on the tester and they said it was my catalytic converter.

12/20/2019 31,000 mi ODI #11290257.0

Tl* the contact owns a 2013 Kia soul. While operating the vehicle, a clanking noise was present under the front of the vehicle. The cause of the failure was not determined. High country Kia (4004 e. Main st, farmington, nm) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 31,000.

12/19/2019 31,000 mi ODI #11290145.0

Tl* the contact owns a 2013 Kia soul. While operating the vehicle, the contact heard a clanking noise under the front of the vehicle. The cause of the failure was not determined. High country Kia (4004 e. Main st, farmington, nm) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 31,000.

12/15/2020 150,000 mi Fire ODI #11383499.0

Bought this car for my teenage daughter. Rod broke, punctured the engine block, which caused the oil leaked out and it caught fire with my daughter and her friends in the car.

12/15/2020 133,000 mi ODI #11383522.0

Engine began making ticking noises while stationary and while driving and engine check light came on. Took it to dealer; dealer changed oil & filter and said problem was bad oil filter causing low oil pressure. Engine check light came on again a few weeks later. Returned to dealer; technician has found metal shavings in the oil and expects complete engine failure in the future.

12/13/2021 184,963 mi ODI #11443592.0

The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle was making ticking and knocking sounds. Upon registering the vehicle on the manufacturer's website, the contact was made aware that the VIN was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to two independent mechanics, and both mechanics diagnosed the vehicle with engine failure. The vehicle was then taken to the dealer. The dealer upgraded the Catalytic Overheating Protection Engine Control Unit logic and diagnosed the vehicle with engine rod knock failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they would not honor the recall since the contact was the

steering 5 complaints shown

149 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/28/2021 ODI #11445194.0

Has a thud while turning the steering wheel left and right at a stop. Steering wheel shakes and vibrates when droving over bumpy road or train tracks. Steering for now unaffected.

12/27/2018 37,000 mi ODI #11163660.0

I have a Kia soul 2013 I noticed a clucking noise in the stearing collum when it is stationary postion also the collum seems to have alot of play in it . I notice if I hit a bump in road it ratals . I have made an appointment with dealer next week. I have been reading all about these issuse from si many people . I cant beleive that Kia has not done something abiut this . I drive my. 94 year old mother around in this car . I am going to contact a layer or a news station about this . This is a very dangerous issue that needs to be addressed properly. . I will see what lokey Kia saids about this and see where it takes me . I only have about 37000 miles on car bought it in 2015 dec. It had 21000 then .

12/17/2020 ODI #11383902.0

2013 Kia soul is making a clicking noise when I turn my steering wheel. It makes one click noise once I start turn the wheel. When I stop moving it and try to move it again it clicks. Vehicle mileage: 63,667

12/14/2023 ODI #11560179.0

The dealer originally said it was the steering coupler that was bad and needed replaced for $2000. Then they call back two weeks later to say the steering assist motor was bad and it needs to be replaced for an additional $2400. Still waiting for the parts and repairs. I see many other complaints on the steering, should this be a recall?

12/13/2024 ODI #11630656.0

Feel no control of steering Clicking sound when turning steering wheel Tight/ hard to steer wheel…doesn’t want to turn

brakes 4 complaints shown

87 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/21/2023 159,198 mi ODI #11561249.0

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however the part to do the recall repair was not yet available. The contact stated while driving 30 MPH and accelerating to merge into traffic, the check engine warning light and several unknown warning lights illuminated, and the vehicle decelerated. The contact was able to drive the vehicle to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 159,198. VIN tool confirms parts not available.

12/21/2023 Fire ODI #11561304.0

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact had noticed that the check engine light was illuminated while driving at approximately 60 MPH. The contact stated as he was waiting to enter his place of employment through a security gate to his parking lot, the contact stated he smelled a burning odor and then noticed that smoke was being emitted from under the hood. The contact entered the parking lot, drove the vehicle to a maintenance shed inside the parking l

12/17/2024 ODI #11631258.0

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer informed the contact that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

12/15/2021 ODI #11443925.0

Nearly totalled Kia soul 2013, engine lost compression, then stalled. In the middle of highway, Preventing me to exit or stop, since brakes dont work when car isn't running.towwed it to dealership, they claim that it's part of recall sc176, which states engine failure, because of defect in motor, yet claim mine isn't part of recall, 19v120000

electrical 1 complaint shown

61 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/19/2023 ODI #11560918.0

The recall for my vehicle happened weeks ago and there is still no solution. This is a fire hazard and the only vehicle I own. I need this fixed asap

other 1 complaint shown

12/15/2024 ODI #11630774.0

The 2013 Kia Soul has been subject to recalls related to the gear shift, with some models potentially experiencing issues that could cause the vehicle to roll away due to a gear shift defect. Some 2013 Kia Souls may have a gear shift defect that could cause the vehicle to roll away unexpectedly. An engine that is hesitating to accelerate is most likely dealing with a fuel/air mixture that is too lean. Engine's that are running inefficiently will begin to show signs like hesitation which will only become worse over time.

airbags 1 complaint shown

17 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/15/2014 75,000 mi Crash ODI #10664441.0

I was involved in a head on collision with a 2001 Jeep cherokee which turned left in front of me as I traveled in the straight lane. My speed was approximately 40mph. The entire front of my vehicle is caved in, but none of my airbags deployed. Both of the airbags in the other vehicle deployed. *tr

Showing 300 of 655 total complaints. The full federal record is available at nhtsa.gov/vehicle/2013/Kia/Soul#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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