TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 15, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit (IBU) / Body Control Module (BCM) are not able to receive the Anti-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of K
full bulletin at NHTSA ↗2013 Kia Soul electrical problems
severe Owners of the 2013 Kia Soul have filed 61 NHTSA complaints about the electrical, typically surfacing around 57,500 miles at roughly $850 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See electrical across all vehicles →
| Model year | electrical complaints |
|---|---|
| 2010 Soul | 20 |
| 2011 Soul | 28 |
| 2012 Soul | 23 |
| 2013 Soul (this page) | 61 |
| 2014 Soul | 89 |
| 2015 Soul | 66 |
| 2016 Soul | 50 |
| 2017 Soul | 19 |
Owners have filed 61 electrical complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Among the 15 model years of Kia Soul in our records for electrical problems, this one ranks #3 by owner-complaint volume.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering electrical on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 15, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit (IBU) / Body Control Module (BCM) are not able to receive the Anti-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of K
full bulletin at NHTSA ↗CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted thefts. This modification consists of a theft deterrent ignition cylinder protector and will be available to you free of charge for eighteen (18) months from the date of this letter.
full bulletin at NHTSA ↗CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted thefts. This modification consists of a theft deterrent ignition cylinder protector and will be available to you free of charge for eighteen (18) months from the date of this letter.
full bulletin at NHTSA ↗TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 15, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit (IBU) / Body Control Module (BCM) are not able to receive the Anti-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of K
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2013 Kia Soul shows a pattern of electrical faults that dealers and independent shops cannot consistently diagnose or fix. The most severe issue is random engine shutdown—owners describe the engine cutting off while driving at highway speeds, at idle, or when turning, with no warning lights beforehand. Restart requires putting the car in park and restarting; multiple occurrences happen without any stored fault codes, leaving technicians unable to replicate the problem even after 9 or 14 days of testing.
Hard starting plagues many owners: the key click but the engine won't crank, even though lights and radio work fine. Some fix it by waiting; others need jump-starts. Replacing the battery twice does not solve it.
Fire risk is real and documented. Two owners report actual engine fires, and Kia issued Recall 23V652 for electrical short circuits that can ignite the engine compartment. A later recall (SC284) for the HECU fuse has no parts available for months, leaving owners unable to drive cars that are explicitly unsafe.
Secondary electrical failures include false door-ajar warnings (especially on right turns), catalytic converter overheating immediately after recall work, oil gauge misreadings, and dashboard lights that cut off without warning. One owner's frame welds leaked, exposing electrical wiring to water, mold, and rust. Owners note widespread online complaints with identical symptoms across multiple years, yet dealerships claim ignorance and cannot replicate faults in controlled settings.
Same Kia Soul electrical reports on nearby years: 2011 · 2012 · 2014 · 2015 · 2016
Failure modes owners describe
Engine Shutdown / Loss of Power While Driving
Engine cuts off or loses power without warning while driving, at idle, or at low speeds. No warning lights illuminate beforehand in many cases. Vehicle becomes unresponsive and requires restart; some owners report multiple occurrences.
When: Occurs randomly; reported from 10,000 miles to 101,000 miles. One owner reported engine seizing at 70 mph with no oil present.
Symptoms owners cite: Engine cuts off without warning; Steering wheel locks; No warning lights before shutdown; Dashboard lights illuminate after shutdown (oil, battery, steering wheel icons); Vehicle dies mid-highway at 55-75 mph; Engine seizes with no oil despite recent oil change
Repairs/costs cited: Non-Kia mechanic tested battery (good), cleaned power and ground cables, scanned all modules—no codes found. Dealership unable to replicate issue on multiple visits. One owner reports dealership kept car 9 days, later 14 days, unable to diagnose.
Recalls/TSBs owners mention: One owner reports dealership mentioned replacing ignition. No recalls issued for this issue. Owner notes many online complaints with same description across multiple years of Soul.
Hard Starting / No-Crank Condition
Vehicle fails to start or cranks intermittently. Lights and radio work but engine does not turn over. May require multiple turn attempts or jump-starts to start. Sometimes corrects itself after waiting a period.
When: Intermittent; occurs multiple times weekly to monthly. Reported at mileages from 10,000 to 101,000 miles.
Symptoms owners cite: Key turn produces no crank, only click; Lights and radio operate but engine does not start; Requires up to 10 turn attempts before starting; Sometimes requires jump-start; Corrects after waiting an hour or more; Alternator and battery test normal at shop
Repairs/costs cited: Multiple battery replacements (twice in one case) did not resolve issue. Automotive shop tested alternator—everything checked fine, unable to duplicate problem. One owner replaced accelerator for $717.54 without fix. Dealership ignition replacement mentioned but outcome unclear.
Recalls/TSBs owners mention: No recall issued. One owner reports dealership kept vehicle 17 days, later 14 days, unable to replicate. Dealership planned portable diagnostic equipment testing.
Engine Fire / Electrical Short Circuit
Vehicle catches fire due to electrical short in engine compartment or wiring harness. One documented case where fire started under the hood with no prior warning. Another case involved sparks and smoke on startup attempt.
When: Two documented fires at 45,000 miles and during highway driving (speed unspecified). One owner reported burning smell on 4-minute trip.
Symptoms owners cite: Smoke and flames from engine compartment or hood; Burning smell from hood area; Sparks visible on startup attempt; No warning lights before fire
Repairs/costs cited: One vehicle completely destroyed by fire. Another case involved attempted startup that produced sparks; mechanic advised against further starting.
Recalls/TSBs owners mention: Recall 23V652 issued for electrical short risk resulting in engine compartment fire. Recall SC284 (HECU fuse replacement) issued but remedy parts unavailable for months as of latest complaints. No repair available for extended periods despite fire risk.
Dashboard Warning Lights - Door Ajar False Indicator
Door ajar warning light and interior illumination (door/map lights, ignition key ring light) activate without cause when making right turns or when driver's door panel is touched lightly. Occurs only when vehicle is running.
When: Intermittent, triggered by right turns or light physical contact to driver door panel.
Symptoms owners cite: Door ajar indicator illuminates on dash; Ignition key ring illuminates; Interior door/map lights illuminate; All four doors and hatch confirmed securely closed; Occurs only with key in ignition and engine running
Repairs/costs cited: No repair mentioned. Owner reluctant to disassemble door. Multiple Souls reported with same issue dating back to 2009 model year.
Recalls/TSBs owners mention: No recall issued despite widespread online reports. Not addressed by dealership.
Catalytic Converter Failure / Overheating
Catalytic converter deteriorates, overheats, or fails, restricting engine output and triggering check engine light. One case involved converter damage immediately following recall work (HECU fuse replacement). Speed limited to 40 mph in some cases.
When: Reported at various mileages; one case occurred day after recall repair. Issues span 6-month periods in some cases.
Symptoms owners cite: Check engine light illuminates; Loss of acceleration power; Vehicle limited to 40 mph; Muffled engine sound; Smoking from hood reported in one case; Overheating engine
Codes mentioned: Check engine light (catalyst-related)
Repairs/costs cited: Catalytic converter replacement estimates: $4,951.41 (one dealership estimate after recall work), $2,000 (another owner). Owner notes sensors in fuel tank estimated at $1,000. One owner claims converter damage occurred during or immediately after HECU recall work at dealership.
Recalls/TSBs owners mention: Recall exists for catalytic converter overheating damage to engine (affects some Souls but not all). Owner reports one car excluded from this recall. One owner reports dealership denied responsibility for converter damage occurring after recall repair work.
Soy-Based Wiring Harness Chewed by Animals
Wiring harness manufactured with soy-based insulation coating is eaten or damaged by rodents or other animals. Wiring damage triggers check engine light and loss of function.
When: Reported at approximately 1,000 miles on first occurrence; recurred after replacement with same soy-based wiring.
Symptoms owners cite: Check engine light illuminates while driving at 40 mph; Wiring harness visibly damaged
Codes mentioned: Check engine light
Repairs/costs cited: Technician identified soy-based wiring coating as attractant to animals. Wiring harness and emission wiring replaced. Owner concerned about recurring issue since replacement used same material.
Recalls/TSBs owners mention: Manufacturer notified. Vehicle was repaired, but failure recurred with same soy-based replacement wiring.
Fuel Gauge False Reading / Fuel Level Fluctuation
Fuel gauge drops to EMPTY immediately after fueling despite tank being full. Gauge corrects itself after short driving period. Fuel light and engine light both trigger with false readings.
When: Occurs more frequently over time. One owner reports both Souls have issue; one traded in, one still in use.
Symptoms owners cite: Fuel gauge reads EMPTY after fueling; Fuel light illuminates; Engine light illuminates; Gauge corrects to accurate reading after short drive; Fluctuation increasing in frequency over time
Codes mentioned: Engine light
Repairs/costs cited: Fuel tank sensors estimated to require replacement at approximately $1,000. No guarantee fix will resolve issue. Not repaired due to uncertainty of outcome and high cost.
Recalls/TSBs owners mention: Issue allegedly began after Kia reset engine for catalytic converter recalibration to show proper MPG. No official resolution or recall issued.
Electrical System Shorts / Intermittent Power Loss
Random electrical failures including loss of all dashboard power, lights cutting off unexpectedly, and multiple simultaneous electrical component malfunctions. Interior water damage from frame weld leaks exposes electrical components to moisture.
When: Occurs intermittently. One case of water damage and resulting electrical exposure occurred over extended period with substandard factory welding.
Symptoms owners cite: Dashboard panel lights illuminate then all power cuts off; Headlights cut off during driving; Radio cuts on and off randomly; All lights on dash illuminate then everything goes off; Electrical components exposed to moisture from water leaks
Repairs/costs cited: One owner attempted patching frame welds with JD Weld without permanent fix. Water damage caused mold growth and electrical exposure. Complex to diagnose due to moisture and multiple component involvement.
Recalls/TSBs owners mention: Kia Corporation case #14586235 opened after owner complaint about dealership misdiagnosis. Dealership and corporate did not provide effective resolution. District manager contact information withheld from owner.
Battery Drain / Rapid Discharge
Battery discharges rapidly despite being new or recently charged. Vehicle will not start after short periods of disuse. Multiple battery replacements fail to resolve issue permanently.
When: Intermittent; recurs weeks after battery replacement. One case: new battery failed within one week.
Symptoms owners cite: Battery drains after a few weeks despite replacement; Vehicle won't start after battery drain; Doors lock automatically when battery is dead, trapping owner outside; Keyhole key does not work when battery dead
Repairs/costs cited: Battery replacement twice in one case with continued failure. Doors cannot be opened with key when battery dead, preventing access to unlock hood for jump-start. Design flaw in door locking mechanism.
Recalls/TSBs owners mention: No recall or technical service bulletin mentioned.
Radio / Audio System Malfunction
Radio display screen goes black and becomes unresponsive. Radio powers off unexpectedly during operation. Sound quality issues including crackling and popping on certain audio formats.
When: One case reported after driving with custom MP3 files; display dead on next startup.
Symptoms owners cite: Radio display screen goes completely black; No buttons activate radio; completely unresponsive; Radio powers off without warning while driving; Crackling/popping sounds on audio playback; Issue specific to custom MP3 files split into multiple tracks via Audacity software
Repairs/costs cited: One owner reports dealership stated radio would need replacement. No cost mentioned. Software incompatibility suspected with custom MP3 splits.
Recalls/TSBs owners mention: Vehicle out of warranty; repair would be at owner's expense.
Engine Coil Failure / Rough Running Engine
Engine coils fail or appear damaged, causing rough running, loss of power, difficulty starting, and illumination of check engine light. One coil visibly appeared scorched.
When: Ongoing issues over 4-month periods or longer. Recurs despite replacement attempts.
Symptoms owners cite: Check engine light illuminates and flashes; Rough engine running; Loss of power and acceleration; Difficulty starting; Coil appears scorched/damaged; Sputtering and loss of power especially in reverse
Codes mentioned: Check engine light (coil-related)
Repairs/costs cited: Spark plugs and coils replaced without permanent fix. Engine coil appeared burnt or fire-damaged. Owner invested significant money in diagnostics and parts replacement without resolution.
Recalls/TSBs owners mention: Dealership scan tool mentioned possible engine coil failure in one case. No official recall for coil issues.
Frame Weld Failure / Water Intrusion
Factory frame welds are substandard and leak, allowing water to enter passenger compartment. Leaks occur on passenger-side and front areas. Water damage causes mold and exposes electrical components to corrosion and fire risk.
When: Leak present on used vehicle purchase; evidence of long-term damage. Occurs early in vehicle's life.
Symptoms owners cite: Water leaking into front passenger-side compartment; Wet carpet on passenger side; Evidence of old/chronic leaking; Water continues to leak across multiple frame weld points; Mold growth in interior; Electrical component exposure to moisture
Repairs/costs cited: Owner attempted JD Weld patches on frame welds without permanent fix. Dealership initially misdiagnosed as AC hose leak, then windshield leak after unnecessary AC hose replacement. Auto glass shop confirmed windshield not leaking; leak from frame welds.
Recalls/TSBs owners mention: Kia Corporation case #14586235 opened but not resolved. Dealership could not diagnose; corporate referral to district manager (contact information withheld) pending with no callback received.
Unintended Acceleration
Vehicle accelerates on its own without driver input. One documented case of uncontrolled acceleration in parking lot resulting in collision. Accelerator pedal becomes unresponsive to normal input in some cases.
When: Documented case at Sonic drive-in restaurant. Other cases describe accelerator pedal resistance and non-responsiveness.
Symptoms owners cite: Uncontrolled acceleration without pedal input; Accelerator pedal unresponsive when depressed; Accelerator pedal physically resistant to movement; Vehicle continues accelerating in reverse after collision
Repairs/costs cited: One case: replacement accelerator $717.54 (after unrelated purchase). No permanent fix described. One case suggests multiple Kia makes/models have similar issue.
Recalls/TSBs owners mention: No recall mentioned. Owner notes issue widespread across various Kia models.
Brake Light Intermittent Failure
Brake lights fail to illuminate consistently. Lights work one day and fail the next, creating safety hazard by hiding braking to following vehicles.
When: Intermittent, recurring failure pattern.
Symptoms owners cite: Brake lights on one day, off the next; Inconsistent illumination despite brake application; Other drivers unable to see brake lights when applied
Repairs/costs cited: Owner has attempted repairs; notes widespread issue affecting many Kia vehicles, not just Soul.
Recalls/TSBs owners mention: No recall issued despite owner noting this is known widespread issue with Kia vehicles.
Oil Consumption / Low Oil Without Warning
Engine consumes oil rapidly, leading to dangerously low or empty oil levels. No low-oil warning light illuminates before engine damage occurs. One case involved complete oil loss leading to engine seizure.
When: One case: engine seized at 70 mph with no oil despite oil change 1 month prior. Oil consumption ongoing problem over 6-month spans.
Symptoms owners cite: Oil level drops to empty or critically low between changes; No low-oil warning light before engine seizes; Engine overheating; Loss of all power and acceleration; Dashboard panel lights illuminate then cut off
Codes mentioned: No warning codes before seizure in documented cases
Repairs/costs cited: Engine seizure requires engine replacement. One owner reports Kia recalls oil consumption on almost all other Kias except their 2013 Soul model specifically.
Recalls/TSBs owners mention: Oil consumption recall exists for most Kia models but reportedly excludes some 2013 Souls. No warning light systems triggered before catastrophic failure.
Ignition Switch / Door Lock Electrical Malfunction
Ignition system malfunction causing start issues and intermittent electrical problems. Driver-side door locks itself automatically. Electrical issues prevent normal key operation.
When: Intermittent, recurring pattern.
Symptoms owners cite: Ignition requires multiple turn attempts to start; Door locks by itself when shut; Steering wheel lock engagement during shutdown; Clock runs slow or loses time (20 minutes behind in one case)
Repairs/costs cited: Dealership mentioned replacing ignition; outcome unclear. Multiple dealership visits (9 days, then 14 days) unable to diagnose.
Recalls/TSBs owners mention: Dealership unable to replicate issue. Owner notes widespread online complaints with same pattern across multiple years. Owner mentions similar issue documented extensively online.
Check Engine Light / Emissions System Malfunction
Check engine light illuminates, often for extended periods, with vague or impossible-to-replicate root causes. Light flickers or comes and goes without resolution.
When: Ongoing for weeks to months in multiple cases.
Symptoms owners cite: Check engine light illuminates and flickers; Check engine light comes and goes randomly; No resolution despite multiple scans showing no codes or vague codes
Codes mentioned: Check engine light (various - often no codes stored or vague codes)
Repairs/costs cited: Dealership scans show no codes in some cases. In one case, scan found no codes but dealership recommended topping off oil (which was only half full 2,000 miles after oil change).
Recalls/TSBs owners mention: Scans performed but root cause often unexplained. One case mentions dealership could not adequately explain coil failure risk.
Synthesized from 61 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
The recall for my vehicle happened weeks ago and there is still no solution. This is a fire hazard and the only vehicle I own. I need this fixed asap
Common questions
How serious is the electrical problem on the 2013 Kia Soul?
It's a meaningful issue. 61 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $850.
At what mileage does the electrical typically fail?
Across the 21 complaints that reported odometer mileage, most electrical failures cluster between 20,000 and 95,000 miles, with the median around 57,500. A quarter of owners report trouble before 20,000; a quarter make it past 95,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $850 for electrical repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to electrical?
No active recalls currently cover electrical issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.