While in motion, the motorized driver seat moves up, back, and forward even though nothing is touching the movement lever. After turning the vehicle off, the driver seat intermittently fully reclines on its own. This has been an ongoing issue that has not been properly addressed by Mazda's own service center.
2013 Mazda CX-5 owner complaints
194 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.
other 9 complaints shown
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure.
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While som
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some
The traction light automatically kicks on even if there is no bad weather. The lights flash on and the car becomes sluggish as if the traction is on. I have to pull over to turn the car off and restart. The engine light stays on for a least 24 hours. This has happened at least 5 times. Last time it happened 12/14/2017 and happened on highway and I couldn't do anything until I got off the highway.
The lower control arm or axel on the front passenger side broke as I was backing out of a parking spot. It is still at the mechanic however that is what is required to put the wheel back on the vehicle. My understanding is that this is the second time I have had this problem with the lower control arm on this vehicle. That could be very dangerous if that happens while on the highway and I’m concerned there is a fundamental problem with this car if it has happened twice. The first time the car was only a few years old. It was around 2016 if I recall correctly and Mazda fixed it.
Running errands on way home on the highway while on a hill suddenly incurred loss of power, check engine and driving stability warning lights came on. Pressed gas and no change in speed. Speed dropped from 45 to 20 and had to move to shoulder. Other than loss of power everything else functioning normally. Managed to return home via back roads and avoidance of hills. Speed improved somewhat once completed climbing hill but as neared home car's speed topped out at 20 MPH, total trip 4 miles or so. Once in driveway turned off car and then started again neither the check engine light nor the driving stability came on again. Car well maintained first time this has happened in 2 years of ownership. Will be taking it in for service and see if problem can be diagnosed.
brakes 3 complaints shown
Started hearing a grinding noise coming from the back passenger side. I didn't realize it was my car the first few times it happened, thinking what could be wrong on a car less than 2 years old!?! A few days later, the noise became more regular when braking, and was grinding loudly at all stops! I took it to the service dept and they said it was the rotors/brake pads, which needed to be replaced. And of course not covered under my warranty because it was "normal wear and tear" due to rust build up which locked up the brake pad.... This does not seem "normal" to me.... I have never had a car that needed brakes this soon! Something seems defective, but I'm not sure what to do about it! Tire kingdom replaced the brakes and they so this does not really happen please advise . *js
I started hearing a grinding noise coming from the back passenger side. I didn't realize it was my car the first few times it happened, thinking what could be wrong on a car less than 2 years old!?! A few days later, the noise became more regular when braking, and was grinding loudly at all stops! I took it to the service dept and they said it was the rotors/brake pads, which needed to be replaced. And of course not covered under my warranty because it was "normal wear and tear" due to rust build up which locked up the brake pad.... This does not seem "normal" to me.... I have never had a car that needed brakes this soon! Something seems defective, but I'm not sure what to do about it! *tr
Rear brakes (rotors and brake pads) prematurely worn out at ~35k this looks like a design issues as there is a tsb for it, do to rust formation that makes the brake pads stick. Mazda should have been pro-active. All they needed to do was to remove rusted spots and apply some grease. Now I have a case open with Mazda customer service to see if they will cover it as warranty item.
electrical 3 complaints shown
This evening I was running 2 errands less than 3 miles from house. As I drove from the first errand and arrived at the second, the malfunction indicators illuminated: http://1.bp.blogspot.com/-0a4bjzana9e/umf10emozji/aaaaaaaaahk/aklxhahwfsw/s1600/2012-12-11_cx-5.jpg I parked at my second errand, turned the car off, and decided to let it sit. When I came back and started it, only the check engine light was on. With the vehicle full of purchases, temperature near 30 degrees, I opted to try and make it the 2.3 miles home. I got 2 traffic lights when the instrument cluster lit up again. The cx-5 seemed to drive ok, so I continued home. As I made the second to last turn -- about 1 mile out -- the automatic transmission indicator blinked out (no longer said 'd'), then the speedometer/tacho
When parking and putting the car in 'park', the car doesn't recognize that it's in the park position, and although the car shuts off, the electrical system stays on. This allows the battery to run down with stereo, lights, and fans all running, and even worse, would allow someone to steal the car if they were to get into it. I've done research and found hundreds of complaints about this issue online with the 2013 and 2014 model years.
Several months now, I'm having to turn my car back on to turn the radio off and completely shut the car down. This has been going on since the summer of this year. I have to crank it up, put it out of park into drive, and put it back in drive. After that, it turns off. I have push to start and had the car for four years pre-owned. Yesterday, my sister and I were stranded because my car didn't start. The dealership said it was the air intake oxygen sensor. They replaced it plus they put in a new car battery. My husband and I thought it was weird, but now I'm wondering if the car itself is completely shutting down when I turn it off. Now, this is making me scared to drive the car. The repair cost me 490 something.
visibility 3 complaints shown
I was driving on the highway and I heard a sudden snap like sound on the windscreen, then I saw a star shaped stone chip appear on the windscreen, on the right side about an 1 inch from the side and about 7 inches from the bottom of the windscreen. I had driven no more than about 100 feet, when a crack about 12 inches was already there. My warranty covers stone chips and cracks less than 6 inches. There seem to be a defect with the cx 5 windscreens, because I have seem similar complaints by other owners in forums. Other vehicles you get a stone chip and it does not spread that quickly, at least you get a opportunity to go and get it repaired. I did not even get an opportunity to exit the highway and the stone chip had already spread in excess of 12 inches. *js
At highway speeds the driver's side mirror shakes uncontrollably, rendering it virtually useless. Cars are all but a blur at and above 55 MPH. The dealer said it is a known issue (and said he submitted a tsb) and did nothing to remedy the issue. When presented with the "repair guidance" reference # r042/13a, they said it was a fix for the "european cx-5, not the us version" and would not fix the problem. *tr
Driving on freeway a small pebble hit the far right, mid level of windshield about 3 inches from edge. I heard a loud pop sound and then a small star-shape ding appeared. Within 5 minutes the crack grew to about 2.5 feet long. *tr
powertrain 2 complaints shown
While driving vehicle on frwy, started losing power fast. As if the engine turned off. At light, traction light, stability control light and check engine light came on. Pulled to side of frwy turned car off, sat there in disbelief. I then turned the vehicle back on - only check engine light stayed on. Had power as if nothing had happen diag found code p1738, p0847. Galpin Mazda called tech line and they were told to perform a reflash to the PCM. This happen again about 2 months later. But this time all warning lights turned off after restarting. I will mention it on my next service visit. *tr
Out of the blue, I started my vehicle to go to work and the check engine light was on. I read in the manual the gas lid could be loose, but I checked it and it was fine. My husband took it to the dealership and they hooked it up to see what the problem was, and they said it was a miss in the engine, and he'd have to leave it with them so their tech team to try and get to the root of the problem. I had felt hesitations before while coming up our driveway, which is pretty steep. It's like it would almost stop then lunge forward pretty quick. It also has felt like it wasn't changing gears at times, like it normally would. This just happened randomly. *tr