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ProblemsByVin Index / 2013-VOLKSWAGEN-JETTA / COMPLAINTS
Full complaint record · NHTSA

2013 Volkswagen Jetta owner complaints

515 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 5 complaints shown

137 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/30/2019 100,000 mi ODI #11292111.0

Car would slip/stall when accelerating from a dead stop. Check engine light came on. Then car would not start. Dealership said it needs a new transmission assembly.

12/30/2018 90,000 mi ODI #11164145.0

Sudden loss of acceleration power at any speed without warning. On freeway must roll to a stop. No engine lights on. Mechanic unable to diagnose problem, car is not giving a trouble code. Issue occurs when vehicle is cold or hot at a stop or moving. It's been occurring twice a week now for the past two weeks. I've noticed similar complaints from other owners on automobile forums.

12/22/2012 ODI #10489529.0

Dsg transmission issues: when making a left hand turn across traffic, I coasted up to the light when it was my turn, then I pressed the accelerator and the car had no power. It crossed through the intersection at approximately 1 to 2 MPH. It took 5 to 10 seconds for the power to return. It felt like if you are driving a manual transmission and have the car in 4th or 5th gear when trying to start moving. This has happened at quite a few intersections. Also it happened when I was accelerating then had to release the accelerator due to a vehicle slowing in front of me, I re engaged the accelerator and there was no power for 5 to 10 seconds. *tr

12/17/2024 55,000 mi ODI #11631281.0

The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle was taken to the dealer, where the compliance recall Campaign Number: 3M02 was completed. The contact stated that while attempting to remove the key from the ignition switch while the vehicle was in drive(D), the key came out smoothly. Additionally, the contact stated upon starting the vehicle and entering the key in the ignition switch, the Electronic Power Control (EPC) and the check engine warning lights illuminated. The contact stated that the recall failed to fix the failure. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided.

12/16/2020 92,000 mi ODI #11383840.0

I have a 2013 jetta hybrid the check engine light came on and I took it to the dealership. They ran diagnostic and said the mechtronic unit has to be replaced or the vehicle could stop working while driving. There is a recall 34j6/4v for all jetta hybrids from 2013-2014. Vw tells me my vehicle does not qualify. My cars VIN # is within the parameters on the attached bulletin as well. I believe I was never notified because I purchased the car used and the previous owner received the information.

engine 4 complaints shown

52 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/30/2021 ODI #11445570.0

My vehicle was not included in several recalls (e.g. 36F6/4V and 34J6) that were made for identical cars (2013-2015 Jetta Hybrid). As result, the transmission is approaching its end of life (I was quoted $9600 + tax for the replacement). I called VW customer service and they could not offer a reason why some cars are not recalled; they just tried to spin it. The transmission is one big part that is manufactured in Germany and comes sealed. The 2013 recall 36F6 (change the transmission oil because is corrosive) would have saved the transmission.

12/29/2021 ODI #11445452.0

Transmission is about to fail: at ODO 98800 the CEL indicates code P177B - Clutch Tolerance limit reached. The DSG transmission mechatronic unit was changed at ODO 46734 because the engine was loosing power. Volkswagen's has a recent recall 34J6 for this problem and vehicle type, but mine is not included in the recall.

12/29/2014 1,500 mi ODI #10668784.0

Tl* the contact owns a 2013 Volkswagen jetta. The contact stated that when making a left turn at 20 MPH, the vehicle stalled. The vehicle was able to restart and functioned as normal. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 1,500.

12/26/2018 34,890 mi ODI #11163431.0

Tl* the contact owns a 2013 Volkswagen jetta. While approaching a red light, the vehicle stalled and the check engine and glow plug warning indicators illuminated. The vehicle was towed to Volkswagen of ocala (5135 sw college road, ocala, fl 34474) where it was diagnosed that the high pressure fuel pump failed and the engine needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 34,890.

electrical 3 complaints shown

111 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/29/2018 137,000 mi ODI #11163988.0

My car while on the busy interstate suddenly lost power. It was running but pushing the gas pedal did nothing. I was able to get it to the shoulder. I shut the car off, waited 5 min, & turned it back on. The epc light was on. I was able to then maneuver slowly to a nearby truck stop to call for a tow. The car surged the whole time. 1 week later the vw dealership says engine electrical harness failure & that it will cost me $1200. Of course it's out of warranty & no recalls. This is dangerous & costly.

12/27/2021 ODI #11445121.0

The ABS lights go on and the speedometer stopped working and all the lights have activated. the abs module has been reported that there is a defect in most of the jettas and so i believe that this should be a recall issue.

12/23/2015 43,323 mi ODI #10811993.0

My car was parked. I was checking oil and fluids when I noticed that there was battery acid corrosion throughout the engine compartment. It was on the battery box, radiator hose, master cylinder and on the wire to the battery. The battery connectors and battery posts are clean with no corrosion.

steering 2 complaints shown

37 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/26/2023 ODI #11561886.0

Ignition cylinder failure. Key would come out while driving, car would stay on, key would not turn in the ignition. Finally wheel locked and key will not turn at all therefore I can’t put my car in neutral.

12/20/2020 150,000 mi ODI #11384295.0

In the middle of driving on the highway, the car spontaneously shut down electrically, as if a fuse shorted, almost all dashboard lights turned on, the steering wheel locked up, and the brakes went unresponsive, nearly causing a collision. Once the car came to a complete stop, it was turned off in an attempt to regain control. After turning the car back on, the same dashboard lights remained illuminated, and the car wouldn't go more than 40mph, creating another accident risk during the remainder of the drive home.

tires 2 complaints shown

9 total in this category · moderate · avg repair $150 · see tires cluster analysis →
12/24/2014 29,300 mi ODI #10668097.0

The dunlop sport sp 01 a/s 18" tires that come as standard on certain trim levels of the vw jetta gli / gti are defective imo. I am now going to replace the 4th tire in 29,000 miles of driving the vehicle since new from the same / similar issue; bubbles and sidewall defects, and most recently as of today a blowout in the left lane of a 4 lane highway at 65 MPH after a minor road impact (did not jar cabin or wasn't particularly severe) 200 miles always from home. Go online to places like tirerack.com and search the web, there are many complaints of the same thing with this tire and in the approximately 30,000-40,000 miles a year of driving I put on two vehicles combined (in which I average a new car purchase every year and half), only these tires have ever been an issue and vw equips thes

12/24/2014 29,300 mi ODI #10668099.0

The dunlop sport sp 01 a/s 18" tires that come as standard on certain trim levels of the vw gli / gti are defective imo. I am now going to replace the 4th tire in 29,000 miles of driving the vehicle since new from the same / similar issue; bubbles and sidewall defects, and most recently as of today a blowout in the left lane of a 4 lane highway at 65 MPH after a minor road impact (did not jar cabin or wasn't particularly severe) 200 miles always from home. Go online to places like tirerack.com and search the web, there are many complaints of the same thing with this tire and in the approximately 30,000-40,000 miles a year of driving I put on two vehicles combined (in which I average a new car purchase every year and half), only these tires have ever been an issue and vw equips these on b

lighting 1 complaint shown

12 total in this category · severe · avg repair $250 · see lighting cluster analysis →
12/26/2017 20,000 mi Crash ODI #11056713.0

I hit a tree on a city street and the airbag did not deploy that time either and I had a cut on my head I had injury to my knee and my achilles tendon both of which resulted in surgeries. I have had two other accidents since neither time neither I have had two other accidents since and the air bags did not deploy. Both of those were in parking lots. I am 84 and have fallen twice since the accident because of my injuries and sustained head trauma and memory loss. I will try to locate the accident date. It was in 2016.

airbags 1 complaint shown

14 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/25/2020 90,000 mi ODI #11384893.0

My car was already recalled for airbag spring issue but the airbag light was on again and still continue on always.

fuel system 1 complaint shown

10 total in this category · moderate · avg repair $1,200 · see fuel system cluster analysis →
12/18/2013 19,000 mi ODI #10556580.0

I was driving the car approximately 40 miles per hour on a straight road, when all of the sudden the engine lost power and I started coasting in the middle of traffic. I would press the gas and the engine would rev, but no power would be delivered. It was unlike anything I've experienced before with the car. It was like I was in a false neutral, the rpms would increase but the car would not accelerate when I was pressing the gas pedal. Since the car would not regain power, I was forced to coast to a halt in traffic. When I tried to remove my key to power down the car, it would not let me take the key out of the transmission. It was as if the car thought that the transmission was not yet in park even though it was. After a few seconds I was able to remove my key, when I turned the car back

other 1 complaint shown

12/17/2016 70,657 mi ODI #10936013.0

While driving up hill on a city street traveling at 40 miles per hour the engine lost power. Fortunately traffic was light at the time and I was able to get to the side of the road before the engine lost all power and later would not restart.. If this was on the highway, I would have been disabled in traffic lanes creating a hazard for myself and others. Various warning lights came on at the time the engine lost power. I later found out the problem was a 'catastrophic' high pressure fuel pump failure. This is a known problem for which Volkswagen has blamed on incorrect or poor fuel. This was not the cause the pump failure in my vehicle and points to problems with the part itself. I learned that Volkswagen provided an extended warranty for high pressure fuel pumps, but o

Showing 300 of 515 total complaints. The full federal record is available at nhtsa.gov/vehicle/2013/Volkswagen/Jetta#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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