2014 Cadillac CTS owner complaints

On october 27th, I took my car to the shop for an oil change and inspection. I was told by the mechanic that my rear differential was going out and there were metal shavings in the compartment. The sales rep, nick, said there was not a recall and the repair would be $3300. Through my research that there is a recall for "defective rolling pins in the rear differential that were fatiguing and fracturing and eventually causing the rear end to lock up" but only for the 2014 Cadillac cts-v not the regular cts. Since this was a safety issue, I had to rent a car on 11/11 to get to and from work. After conversations not receiving any cooperation from Cadillac corporation, I was referred to gm corporation. They negotiated a discount, reducing the cost for repair from $3300 to $1400. The repair w

My wife was driving and made a right hand turn into a parking lot. The car by itself automatically shut off and the gear shift went by itself from drive position into park. The car did restart. The dealer cannot find anything wrong with the car. *tr

The contact owns a 2014 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to an independent mechanic, who diagnosed that the rear differential needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 41,000.

The rear differential in my vehicle had to be replaced. Two of the main bearings failed. We noticed a grinding noise from the back as we drove. In august of 2019, I took it to my regular mechanic and he rode in the vehicle with me. He heard and felt the grinding. He recommended that I take it to a reputable transmission mechanic. I took it immediately to bay area transmissions. My vehicle was on the brink of a catastophic failure according to the transmission mechanic. He took me for the test drive and upon return, immediately put it up on the rack. Removed the plug and showed me the black fluid and metal shavings on the plug. He said that the pinnion and rar bearings were shot and that the whole unit needed to be replaced because the parts for this are non-existant. He found a refurbishe

Differential is going bad and it’s only got 60k miles on it and if the wheels lock up that is bad. And I can’t find the part nowhere.

2014 CTS with 53,000 miles. Loud whining noise started in rear of vehicle. Went to the shop and was told that the rear differential is bad. Technician stated that this is a known widespread problem with this model Cadillac. He also stated that there are no parts available and has 9 other customers waiting for the manufacturer to supply the part. He is being told by GM that it could be up to 6 months wait for the parts. Why is there not a recall. I hope that nobody gets seriously injured due to the faulty parts!

The rear differential failing at very low mileage on the 2014 and others models and years using the same part is a very common issue. The CTSV model was recalled and not the cts models. Even though it’s the same part but just one single different number in the part number. This is very offsetting being that it’s a costly part and requires costly replacement. It almost always can never be repaired but only replaced. Cadillac has recognized that it’s an issue but only recalled the CTS vsport models. Even though it’s the same exact part. My car isn’t able the be driven due to this due to high demand of the part making it very difficult to find. The part number is 84110751.

Tl* the contact owns a 2014 Cadillac cts. The contact stated while his sister was driving 40 MPH, she heard an abnormal noise. The contact stated no warning light was illuminated. The driver continued driving to her destination. The vehicle was taken to an independent mechanic and the mechanic stated that the rear differential was needing to be replaced. The contact called gateway Chevrolet Cadillac (501 38th st s, fargo, nd 58103; (701) 282-5522) and made the dealer aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20v038000 (power train) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 60,000.

Complete rear differential assy failure, at my expense of 4590.00 gm did kick in 2500.00 but even with the repair there is no fix for the replacement that is currently being fixed. A full recall with repair, reimbursement or buy out should be demanded, this is a life and death safety issue.

I was driving down a 4 lane road going 45 MPH - when without warning a loud bang came from the back of the car and the wheels locked up and I went into an uncontrolled spin for ~ 75 yards going sideways down the road at 45...and then came to a stop in the middle of oncoming traffic - the roads were wet as well...I fortunately did not spin into oncoming traffic. I avoided traffic behind me - I was driving with 2 passengers who hopped out of the car to warn drivers approaching we were disabled in the middle of oncoming traffic. The car would not move at all - I turned it off and on and then put it into n to see if we could push it to safety. I tried one last time to put it into gear and it went into reverse so I backed it into safety - I could have been killed - and am very lucky - so,

I have 75,000 miles on a 2014 Cadillac and the rear differential is bad, they have recalled this same differential on the same year of vehicle but only if it was in the turbo model. What's the difference? same part, same thing is wrong.

Tl* the contact owns a 2014 Cadillac cts. The contact stated that the windshield wipers failed. In addition, the instrument panel failed. The vehicle was taken to graham Chevrolet Cadillac (1515 w 4th st, mansfield, oh 44906) where it was diagnosed that the windshield wipers and other unknown components needed to be replaced. The vehicle was repaired, but the failure recurred several times. The manufacturer was made of the failure and offered no assistance. The failure mileage was 240. The VIN was not available.

While driving, the cue system became inoperable and had a delayed response to touch. The vehicle was being driven on a highway travelling approx 65 MPH. I pulled over to record video of the system not responding. Additionally, there are times when I put the vehicle in reverse and the backup camera doesn't not turn on as it is supposed to.

Tl* the contact owns a 2014 Cadillac cts. The contact stated that the vehicle's cue screen, which was the main control panel for many functions in the vehicle, suddenly froze without warning. On other occasions, the screen controls for the different features would move without the contact's consent. The contact called richard karr motors (located at 900 w loop 340, waco, tx 76712, 254-633-2866) and Cadillac of arlington (located at 2001 north collins street, arlington, tx 76011, 817-461-2222) and was informed that the failures were well known; however, there was no recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 57,978.

2 starters failed within 17,500 miles. Second starter failed within 1,000 miles. 10/18/2015 car parked in parking lot. Would not start. Towed to dealer - diagnosed as starter (mileage 16,264). 11/20/2015 car parked in gas station. Would not start. Towed to dealer - diagnosed with same problem as 10/19/2015 - starter issue (mileage 17,243).

The contact owns a 2014 Cadillac CTS. The contact stated that while driving in the early morning, the headlights became inoperable. The contact checked the headlights and noticed both headlights were out. The vehicle was taken to the local dealer and the mechanic was informed that both headlights went out simultaneously. The headlight assembly was replaced. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 38,000. The contact stated that the vehicle was unsafe and could cause a possible accident. The VIN was not available.

I have a damaged right daytime run light on my 2014 Cadillac cts. I have not been able to get the replacement part (part# 20896556). Gm now says there are non available in the system and have provided no help to secure one. This part fits 2014 thru 2016 cts's. The vehicle is not safe to drive and Cadillac doesn't seem to thank it is their responsibility or care that they have created this safety hazard. My gm complaint number is 8-2572310479. I would think that the ntsb should be concerned that gm is doing nothing about this safety issue.

Tl* the contact owns a 2014 Cadillac cts coupe (n/a). The contact stated that the vehicle did not come equipped with lighting for the shift console and the contact believed it was a safety issue since it did not allow the operator of the vehicle to see the gears when shifting. The vehicle was taken to the dealer and the manufacturer was made aware of the failure, who stated that the vehicle was performing to standards. The vehicle was not repaired. The failure and current mileage was 350.

Tl* the contact owns a 2014 Cadillac cts. The contact stated that the front passenger side hub bearing was failing because the parts in the vehicle were deteriorating quickly after installation. There were no warning indicators illuminated. The vehicle was not towed. The vehicle was taken to ken batchelor Cadillac (11001 w. Ih-10, san antonio, tx 78230 210-690-0700) where the technician stated that there was a default with the replacement parts failing prematurely. The vehicle was repaired. The manufacturer informed the contact to submit the complaint in writing for additional assistance. The failure mileage was 88,000.

Tl* the contact owns a 2014 Cadillac cts. The contact stated that the steel bar in the driver's seat cut through the foam material and the leather, which cut the contact's pants. The vehicle was taken to elco Cadillac (15110 manchester rd, ballwin, mo 63011, (636) 284-2620) who stated that the vehicle was out of warranty. The dealer took pictures and sent them to the manufacturer who also stated that the vehicle was out of warranty and the contact needed a new driver's seat. The contact spoke with the manufacturer who stated that they did not see the pictures and referred the contact to another dealer at the contact's expense. The manufacturer refused to let the contact speak to a manager to state his case regarding the matter. The failure mileage was 65,000. The VIN was unknown.