2014 Cadillac XTS owner complaints

Tl* the contact owns a 2014 Cadillac xts. The contact stated the navigation screen had spider was fractured and failed to respond when touched. The vehicle was taken to ocean Cadillac (17800 ipco rd, miami, fl 33162, (786) 474-3084) where the vehicle was diagnosed and the contact was informed that the touch screen needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The contact was provided a voucher. The failure mileage was 5,000.

Cue information system failure. This system failure presents a safety issue being that the navigation system does not work and the hands free also does not work. There seems to be a lot of system failures so, I'm sure that there are a lot more concerned owners.

Cue (Cadillac user experience) system not responsive in a 3 year old car with 92,000miles.although the internet is full of complaints, Cadillac would not assume full responsibility to replace part. I was offered a discount (about 20% off) to replace this essential electrical component that should never fail. "the first of its kind technology" that "should serve as a benchmark for the automotive industry" is a complete failure that make the car not usable. The cue system should be a recalled and replaced by Cadillac as it impacts essentials such as air conditioning, vehicle setting applications, backup camera, bluetooth, navigation etc. The gm executive office made it sound that is consumable and is the owner's problem.

This vehicle is equipped with a "blind spot detector" system. This system fails "occasionally". This creates a safety issue if it fails when I am trying to change lanes. This has happened at least once. This vehicle has been in for service of this issue 4 or 5 times without any repair. The last time it was in, I was told there are other owners that have this problem and "Cadillac is working on a fix". This was more than 5 months ago and I have heard nothing about a fix. I would like this issue addressed on a higher level.

Tl* the contact owns a 2014 Cadillac xts. The contact stated that the cue touch screen was unresponsive. Due to the failure, the contact was unable to perform basic electrical functions while driving the vehicle. The contact spoke to flow Cadillac (1400 s stratford rd suite b, winston-salem, nc 27103) where an estimate for the repair was provided. The manufacturer was not contacted or notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.

Tl* the contact owns a 2014 Cadillac xts. While driving 60 MPH, the Cadillac user experience system became inoperable. The vehicle was taken to baierl Cadillac (10430 perry hwy, wexford, pa 15090, 724-741-1222) where it was diagnosed that the screen system failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact to call NHTSA to file a complaint. The failure mileage was approximately 66,000.

At 5:15am, 5/29/14, my xts while parked in my residence driveway spontaneously caught fire. The fire emanated from the engine compartment and destroyed the entire front 1/2 of the vehicle. North farmingdale fd responded and extinguished the fire. No injuries were caused. The nassau county pd and nassau fire marshalls office also responded and after a visual and photo examination determined that the fire started in the area of the brake booster pump. Cadillac had issued a recall for this vehicle type on 4/12/14 with the warning that a defect in the brake booster pump could cause a fire and in my case this is exactly what occurred. The oil spillage and vehicle debris also caused extensive damage to the driveway resulting in a complete replacement of the driveway. *tr

Driving down a highway, no cars around, the stationary component of the sunroof, exploded out, one of the pieces of the glass was expelled and hit the trunk, making a deep scratch. No discernible cracks or history of issues. Weather was 65 degrees fahrenheit. No sudden change in temperature or moisture. Clear skies, not overcast or sunny. No damage to the underlying sliding cover. The unsafe condition is if the cover would have been retracted and my children in their car seats. The spontaneous explosion would have sent pieces of glass down, cutting them.

It is may-be about to happen - as a senior citizen - I feel my new car may be a danger to me if I park at a location other than a safe parking lot with security. The capless fueling is nice but not with a feature to lock. It can be opened either while all other doors, windows are locked and secured with a theft deterrent system. All you do is push the cap and a prank of just putting something in my gas line could cause damage. Resulting with my not starting it and/or a de- deterrent to stop me for a robbery or worse. I would believe a hidden tap to un-lock the gas cap inside the car for me to open would be better. I had this feature on a 2010 Mazda - miata I traded in for the purchase of my xts that they sold in seven days. Please advise as to correcting the issue. *tr

Cadillac cue system freezes, and screen has spider webb's , system doesn't work , replace the system in 2017 , now it's occurring again. Happens while driving or parked

The contact owns a 2014 Cadillac XTS. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact slowly drove the vehicle to the residence five streets away. The contact exited the vehicle and performed an inspection of the vehicle. Upon inspecting the vehicle, the contact noticed that the front passenger’s side rotor was red-hot. The contact poured water on the rotor and steam filled the air. A mobile mechanic was contacted, and the vehicle was diagnosed with a seized brake chamber. The contact was informed that the electric parking brake needed to be replaced with an unknown part. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V541000 (Parking Brake); however, the VIN

Brake pedal makes a "clunking" noise when released. Dealer examined another xts from their inventory and found the same noisy sound upon release of brake pedal. 2 more visits were made to my selling dealer for this noisy brake pedal and so far gm has no service bulletins for a fix for this situation. *tr

My back brakes have locked up on me while going 65 miles a hour. It was smoking bad when I had to get back home.

Short version: while driving approx. 55mph, rear brakes locked up. We pulled over into a parking lot and the brakes were smoking and a small fire appeared on each rear brake. A person who saw us pull into the parking lot ran over and put out the fire on each brake. Long version: approx. 2-weeks prior to the above incident, the brake warning light appeared on the dash board. I immediately pulled over and called the dealership and made an appointment. When I restarted the car, the light was no longer illuminated. After the appointment, the dealer stated they could not find anything wrong with the braking system. Approx. 1-week later, I was parked in a parking lot. I started my car, released the parking brake, put the car in drive but the car would not move. It appeared the brake

Takata inflattors: had been having difficulty with the steering in my Cadillac 2014 Cadillac xts vsport for sometime back in 2017. It would become hard to steer at times when negotiating turns especially or when backing up and turning. Had reported to joe bullard Cadillac service department on several occasions and they inspected the vehicle by putting it on the computer to see if and thing showed up which nothing did on the many many occasions which I took the vehicle into the for this concern. Then on november 22nd, 2017; I was traveling on a community street and the vehicle would not turn and I had a server accident with the vehicle as a result. This accident incurred over $22, 000.00 worth of vehicle and property damage which is considered by my auto insurance provider as an at fault

Electric power steering goes out and makes the car impossible to steer or maneuver. Check engine light comes on while in motion and the car loses speed causing other cars to almost rear end you on city streets.

The contact owns a 2014 Cadillac XTS. The contact stated while parked and occupied in the vehicle, attempting to start the vehicle infotainment system displays a black screen and glitched. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic for diagnoses. The vehicle was not repaired. The contact mention the failure has occurred on two different occasions. The manufacture was notified of the failure and they informed him that he will have to pay out of pocket for the cost of the repair. The approximate failure mileage was 122,000.

The steel cable coming from the floor anchor to the seatbelt has frayed and broken off from normal use. The problem was not noticed until the day before it completely detached. We purchased the car in May of 2015.

The contact owns a 2014 Cadillac XTS. The contact stated that while his son and wife were driving back to the residence at an undisclosed speed, there was a loud sound coming from the rear of the vehicle. The contact’s son pulled over to inspect the vehicle. The contact’s son called and asked for assistance. After the contact arrived on the scene and inspected the vehicle, the contact became aware that there was a crack on the narrow flange of the catalytic converter. The contact started the vehicle and saw that the check engine warning light was illuminated, and there was an abnormally loud sound coming from the exhaust system. The vehicle was taken to an independent mechanic where the vehicle inspected; however, the vehicle was not diagnosed. The contact was informed that the catalytic c

The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 98,000.