DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
full bulletin at NHTSA ↗2014 INFINITI Q50 airbags problems
severe 15 complaints filed with NHTSA · avg repair $1,100 · see airbags across all vehicles →
Complaints
15
Recalls
0
Avg fix
$1,100
3crashes
3injuries
What stands out
Among the 5 model years of INFINITI Q50 in our records for airbags problems, this one ranks #2 by owner-complaint volume.
No new NHTSA airbags complaint has been filed on this vehicle in over 9 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
full bulletin at NHTSA ↗R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do **
full bulletin at NHTSA ↗DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
full bulletin at NHTSA ↗AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners of 2014 Infiniti Q50s describe two main airbag problems: occupant sensor failures and nondeployment in crashes.
The passenger occupant classification system (OCS) sensor frequently fails to recognize when an adult is seated, leaving the airbag OFF warning light illuminated even with a passenger present. This happens intermittently—some owners say the system works for a couple months after recall repair 16V244000, then fails again. One owner got service for this under recall 16V244000, saw it work briefly, then had the light stay on at 30+ minutes during a dealer visit. Infiniti subsequently offered a one-time OCS retrofit, suggesting the original recall fix was inadequate. Campaign 14V138000 had the same problem—dealers performed the repair but the airbag continued failing to recognize front-seat passengers.
Two owners report their passenger-side airbags did not deploy during crashes. One collision at 25 mph caused back injury; another high-impact crash caused injuries with $18,000+ damage, yet airbags stayed inactive.
Parts availability has plagued recall 16V244000 since June 2016. At least six owners could not get the repair completed because Infiniti had no parts in stock, and the manufacturer did not provide a clear timeline for availability. One owner faced a six-month wait with no resolution.
Same INFINITI Q50 airbags reports on nearby years: 2015
Failure modes owners describe
Passenger Occupant Classification System (OCS) sensor malfunction — false OFF indication
The passenger-side OCS sensor fails to properly detect an occupied seat or displays false OFF warnings despite an adult being seated. The warning light remains illuminated when it should be off. Owners report the sensor works intermittently, sometimes functioning normally and other times staying on incorrectly.
When: Intermittent; reported at 250, 7,490, and 36,000 miles; also after repair under prior recalls
Symptoms owners cite: OCS/passenger airbag OFF warning light remains illuminated with adult passenger seated; Intermittent operation of warning light during driving at various speeds; Warning light triggered despite passenger presence; System would work for a couple of months post-repair, then fail again
Codes mentioned: Abnormal voltage detected at passenger-side airbag sensor (per diagnostic scanner)
Repairs/costs cited: Campaign 16V244000 remedy performed on at least one vehicle but did not resolve the issue; Infiniti subsequently offered a one-time OCS system retrofit. Campaign 14V138000 repair also failed to correct the failure on another vehicle.
Recalls/TSBs owners mention: Recall 16V244000 (Air Bags), Recall 14V138000 (Air Bags, Electrical System), one-time retrofit to OCS system offered post-recall
Passenger frontal airbag failure to deploy
The passenger-side frontal airbag fails to deploy in crash situations, leaving occupants unprotected. Two narratives describe crashes where the passenger airbag did not inflate despite high-impact collision.
When: During crash events at 15,832 miles and during another high-impact accident
Symptoms owners cite: Passenger-side airbag did not deploy during vehicle collision at 25 mph; Both airbags failed to deploy during high-impact crash with significant vehicle damage; Occupants sustained injuries as a result
Repairs/costs cited: One vehicle was taken to dealer for repair but the failure was not diagnosed; one case resulted in sustained back injury requiring medical attention; second case resulted in injuries and $18,000+ in vehicle damage.
Recall parts unavailability — 16V244000 extended delay
Multiple owners received recall notifications for Campaign 16V244000 (Air Bags) but dealers could not complete the repair because required parts were not available. Owners report the manufacturer exceeded reasonable timeframes to supply parts. This is a service/logistical issue rather than a vehicle defect per se, but it left safety systems unrepaired for extended periods.
When: Recall notice received June 2016; parts unavailable months later with no clear availability timeline
Symptoms owners cite: Recall parts unavailable when owners attempted repair; Repeated contact with dealer and manufacturer did not yield parts availability; Extended waiting period with no end date provided
Repairs/costs cited: Multiple owners (at least 6 complaints) could not complete 16V244000 recall repair due to parts shortage.
Recalls/TSBs owners mention: Campaign 16V244000 (Air Bags) recall issued but parts distribution delayed significantly
SRS warning light — continuous illumination
The SRS (Supplemental Restraint System) warning light illuminates and remains on continuously or flashes repeatedly, likely indicating occupant sensor or electrical system fault. One owner reported the light flashing immediately upon startup and never shutting off.
When: At 62,000 miles; occurs on startup and persists
Symptoms owners cite: SRS light flashing on dashboard immediately upon car startup; Light does not extinguish and remains flashing continuously; Consistent indicator of occupant sensor or restraint system issue
Synthesized from 15 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
Tl* the contact owns a 2014 Infiniti q50. The contact stated that the recall notice for NHTSA campaign number: 16v244000 (air bags) was received in june of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available. The contact had not experienced a failure. VIN tool confirms parts not…
Had airbags trouble with your 2014 INFINITI Q50?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2014 INFINITI Q50?
It's a meaningful issue. 15 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
At what mileage does the airbags typically fail?
Based on the 15 complaints filed, airbags issues most often appear around 29,831 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/INFINITI/Q50.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.