Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.
full bulletin at NHTSA ↗2014 Jeep Cherokee airbags problems
severe 34 complaints filed with NHTSA · avg repair $1,100 · see airbags across all vehicles →
Failure mileage
Complaints
34
Recalls
0
Avg fix
$1,100
16crashes
15injuries
When does it fail?
Of the 34 airbags complaints filed for the 2014 Jeep Cherokee, here's the actual mileage breakdown — failures cluster heaviest at 25,000-50,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Of the 8 model years of Jeep Cherokee we track for airbags problems, this one carries the most owner complaints on file — 34.
Owners have filed 34 airbags complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Occupant Restraint Controller (ORC) For PF, KL or UF Vehicles ONLY: Prior to replacing ORC part numbers, please contact FCA engineering if ANY of the following Diagnostic trouble codes are Stored or Active in the ORC module: DTC: B223D-00 - OCM DTC Present DTC: B0050-13 - Driver Seatbelt Sensor-Circuit Open DTC: B0052-13 - Passenger Seatbelt Sensor-Circuit Open DTC: B00B5-13 - Driver Seat Track Position Restraints Sensor-Circuit Open DTC: B00C5-13 - Passenger Seat Track Position Restraints Sensor-Circuit Open DTC: B0028-13 - Right Side Seat Deployment Squib 1-Circuit Open DTC: B0020-13 - Left Side Seat Deployment Squib 1-Circuit Open Execute DealerCONNECT / TechCONNECT Diagnostic Procedures
full bulletin at NHTSA ↗Flash: BCM Diagnostic And System Improvements This bulletin involves updating the Body Control Module (BCM) software. Customer and or Technician may notice one of more of the following: ? A message may be displayed in the cluster ?Start/Stop Not Available?, this may have started after the battery was disconnected. On Further inspection the Technician may find DTC U0216 Lost Communication With Driver Door Switch. ? Intermittent No Start condition Without any DTCs (Vehicles with steering column lock, only). ? U1220-87 - Lost Steering Lock Request Message - Missing Message. ? U1517-87 - Body Controller Secret Code - Missing Message. ? B2199-17 - Battery Voltage - Circuit Voltage Above Threshold
full bulletin at NHTSA ↗Flash: BCM Diagnostic And System Improvements This bulletin involves updating the Body Control Module (BCM) software. Customer and or Technician may notice one of more of the following: ? A message may be displayed in the cluster ?Start/Stop Not Available?, this may have started after the battery was disconnected. On Further inspection the Technician may find DTC U0216 Lost Communication With Driver Door Switch. ? Intermittent No Start condition Without any DTCs (Vehicles with steering column lock, only). ? U1220-87 - Lost Steering Lock Request Message - Missing Message. ? U1517-87 - Body Controller Secret Code - Missing Message. ? B2199-17 - Battery Voltage - Circuit Voltage Above Threshold
full bulletin at NHTSA ↗Flash: BCM Diagnostic And System Improvements This bulletin involves updating the Body Control Module (BCM) software. Customer and or Technician may notice one of more of the following: A message may be displayed in the cluster ?Start/Stop Not Available?, this may have started after the battery was disconnected. On Further inspection the Technician may find DTC U0216 Lost Communication With Driver Door Switch. Without any DTCs (Vehicles with steering column lock, only). U1220-87 - Lost Steering Lock Request Message - Missing Message. U1517-87 - Body Controller Secret Code - Missing Message. B2199-17 - Battery Voltage - Circuit Voltage Above Threshold, set in the BCM. Day Time Running Lamps (
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners report multiple airbag system failures in the 2014 Jeep Cherokee. In crash events ranging from rear-end collisions to rollovers, airbags failed to deploy entirely, resulting in serious injuries including fractured bones, head trauma, and torn ligaments. Several owners crashed at speeds between 25 and 60 mph with no airbag activation, with one vehicle rolling 125 feet off road into a river with no deployment across 13 impact points.
Conversely, some owners experienced unintended airbag deployment—rear seat airbags deploying during engine start-up, and side airbags deploying on a straight highway at 50 mph with no impact.
The service airbag warning light is a persistent complaint. It illuminates randomly during driving or remains on continuously, and dealers' attempts to fix it by replacing wiring harnesses, sensors, and computer components have not resolved the issue in many cases. One owner reports the wiring simply comes unplugged when moving the seat, requiring manual reconnection.
Owners who received recall notices found Chrysler unable to supply the required repair parts for months. One vehicle sat at a dealership starting March 2015 with no parts available. Insurance companies refused to release vehicles due to safety concerns while owners waited for repairs, creating financial hardship as they paid for non-functional vehicles.
Same Jeep Cherokee airbags reports on nearby years: 2015 · 2016 · 2017
Failure modes owners describe
Airbags fail to deploy in crashes
In multiple collision events—rear-end impacts, frontal crashes, and rollovers—the airbags did not deploy despite significant vehicle damage and occupant injuries. Owners reported crashes at speeds ranging from 25 to 60 mph with no airbag activation, leading to serious injuries including fractured bones, head trauma, and torn ligaments.
When: During crashes at various mileages: 13,000; 21,000; 22,000; 30,000; 48,000; 60,000; 62,863 miles
Symptoms owners cite: Airbags do not deploy during frontal collisions; Airbags do not deploy during rear-end impacts; Airbags do not deploy during rollover events; Vehicle shows airbag deployed alert on dash even though airbags did not actually deploy
Repairs/costs cited: No repairs documented; vehicles were either deemed total loss or investigated by manufacturer
Recalls/TSBs owners mention: Investigations ordered by Chrysler/Jeep in some cases (campaigns 16V529000 referenced)
Service airbag warning light stays on or comes on randomly
The service airbag light illuminates on the dash and either remains on continuously or turns on and off intermittently. Owners report the light coming on while driving with no clear trigger. Dealers have attempted multiple electrical and component replacements without permanently resolving the issue.
When: At various mileages: 26,500; 51,000; 53,000 miles; some owners report it happening repeatedly over time
Symptoms owners cite: Service airbag warning light illuminates without warning; Light comes on and off randomly while driving; Light persists even after repairs attempted
Repairs/costs cited: Wiring harness assembly replaced (multiple times in some cases); electrical side pillar molding replaced; side curtain airbags repaired; computer console replaced; seat belt sensors replaced; loose wire connections suspected by dealers
Airbag deploys without any impact or warning
Airbags deployed when the vehicle was not in an accident and no collision had occurred. One owner reported rear seat airbags deploying when simply starting the vehicle. Another reported side airbags deploying at highway speed on a straight road with no contact or impact.
When: One report at 61,000 miles; one report while stationary at start-up
Symptoms owners cite: Rear seat airbags deploy without warning at engine start; Side airbags deploy without any impact or crash; Airbags deploy at highway speeds on straight road with no collision
Repairs/costs cited: Vehicle deemed total loss; Jeep refused to pay diagnostic fee; dealership refused to diagnose without payment
Recalls/TSBs owners mention: Jeep Customer Service case # 93132151 opened; manufacturer refused to pay diagnostic fee
Recall repair parts unavailable, extended delays
Owners received recall notices for airbag campaigns (15V041000, 15V041, 15V461, 16V529000, 19V010000, 23V338000) but the required repair parts were not available from Chrysler. One owner reported her vehicle being in the dealership since March with no parts. Owners expressed concern about driving an unsafe vehicle while waiting months for repairs.
When: Reports spanning 2015-2016 and beyond; one vehicle held at dealer starting March 2015
Symptoms owners cite: Recall notice received but parts unavailable; Manufacturer unable to supply repair parts for extended period; Vehicle cannot be driven due to safety concerns while awaiting recall repair
Codes mentioned: 15V041000, 15V041, 15V461, 16V529000, 19V010000, 23V338000
Repairs/costs cited: No repairs completed; vehicle held at dealership; owner paying car payments on non-functional vehicle; insurance company would not release vehicle due to safety concerns
Recalls/TSBs owners mention: Recalls 15V041000, 15V041, 15V461, 16V529000, 19V010000, 23V338000 issued; parts unavailable per VIN tool confirmation in multiple cases; Chrysler stated vehicle would be investigated
Loose or disconnected airbag system wiring
The airbag system wiring, particularly around the seat tracks and seats, becomes loose or disconnects, triggering the service airbag light. Owners report the short wire getting unplugged when moving the seat forward or backward, requiring manual reconnection.
When: Recurring issue; mileages not consistently reported
Symptoms owners cite: Service airbag light triggered by moving seat; Short wire becomes unplugged when adjusting seat position; Wire must be manually replugged to clear warning light
Repairs/costs cited: Wiring harness connections manually reseated; dealer plans to remove seats to trace wires and look for loose connections
Synthesized from 34 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
Tl* the contact owns a 2014 Jeep cherokee. While driving approximately 35 MPH, the contact's vehicle struck the rear passenger side of another vehicle. Neither of the frontal air bags deployed and the ABS failed. A police report was filed and there were no injuries. The manufacturer was notified of the failure. The contact stated that a crash field supervisor would evaluate the situation. The…
Had airbags trouble with your 2014 Jeep Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2014 Jeep Cherokee?
It's a meaningful issue. 34 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
At what mileage does the airbags typically fail?
Across the 22 complaints that reported odometer mileage, most airbags failures cluster between 21,000 and 62,863 miles, with the median around 51,000. A quarter of owners report trouble before 21,000; a quarter make it past 62,863. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/Jeep/Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.