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ProblemsByVin Index / 2014-TOYOTA-HIGHLANDER / COMPLAINTS
Full complaint record · NHTSA

2014 Toyota Highlander owner complaints

133 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

electrical 5 complaints shown

31 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/18/2016 39,000 mi ODI #10936035.0

Stationary vehicle. Power rear lift gate will open or close on demand only sporadically. It may begin to open or close and move just several inches, or perhaps a foot. It thus requires the operator to manually open or close the gate which is very difficult to accomplish especially for smaller or elderly people as the resistance is severe, requiring an enormous amount of effort and risk of injury. This is an ongoing problem and occurs continuously.

12/06/2018 39,000 mi ODI #11156579.0

Door actuators failed in all 4 doors 3 years after purchase and just after warranty was over.

11/20/2019 ODI #11281421.0

Entune radio/headunit (hu) reboot itself while in a call. Reboot occurs while vehicle is in motion at any speed, during any driving condition. As the hu reboots, driver is unable to use rear-view camera and any other feature displayed in hu. Road attention is affected since driver is distracted by the screen going black and on again. Also if driver is in a call has to end call from the phone and call again using the phone.

11/13/2018 25,000 mi ODI #11151296.0

Toyota entune system , constantly shut down and reboot while driving, losing bluetooth connection, radio, navigation

11/09/2018 ODI #11150240.0

Bluetooth stopped working. When my phone would be plugged in, the car will randomly disconnect from itself from the phone. Touchscreen would zap in and out until it would finally shut off. Got suspended from work for two weeks because my car would not start (I had no other transportation to get to work). Took car to dealer and they found nothing wrong with battery. It has to be something with the software.

body 4 complaints shown

27 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
12/20/2017 50,200 mi ODI #11055728.0

Power lift gate will not open or close and lock when the outdoor temperature is below 32 degrees f. Vehicle is stationary and cold as stated.

12/12/2017 ODI #11054375.0

Chrome grill is bubbling and looks like it's getting ready to peel. My car has always been garaged and taken care of since I bought it brand new.. This is a defect that will definitely lower the value of my car. My husband noticed this issue just recently when I was pulling into the garage.

12/08/2014 5,000 mi ODI #10662749.0

Automatic liftgate does not close. Starts to close, stops, then beeps. Requires manual closure. Have had in for repair 5 times, including having the entire assembly replaced. Still malfunctions. While using a loaner car of the same make/model/year, it had the same malfunction. *tr

11/21/2017 30,000 mi ODI #11047866.0

Tl* the contact owns a 2014 Toyota highlander. The contact stated that the liftgate system failed. The contact was unable to unlock or close the liftgate automatically. The contact had to open the liftgate manually and hold the liftgate open manually. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified of the failure. The liftgate was not repaired. The failure mileage was 30,000.

other 4 complaints shown

12/12/2023 ODI #11559809.0

The lift gate will not open and close properly. It only works about 5% of the time.

12/11/2021 ODI #11443444.0

This is a known problem with the Toyota Highlander where the Power Rear Door struts will not work in cold weather. They even issued a service bulletin but refuses to issue a recall on the defective parts. If the rear hatch refuses to close or open, it can be a safety hazard as these doors are very difficult to close and open manually as it requires a fair amount of strength to perform. From Toyota's own service Bulletin T-SB-0023-16: "Some 2014 – 2015 model year Highlander and Highlander HV vehicles may exhibit a condition in which the Power Back Door is inoperative or stops during operation. In some cases this condition may be associated with cold weather."

11/29/2019 66,000 mi ODI #11282889.0

There has been a leak coming from the roof in to the c pillar, causing water to go in to the cabin under the carpet. The vehicle is stationary when it was discovered.

11/22/2019 99,000 mi ODI #11281884.0

Power back door just beeps will not open in cold weather. Manually opens,however, it's a struggle to open.

steering 2 complaints shown

4 total in this category · moderate · avg repair $700 · see steering cluster analysis →
11/16/2022 ODI #11493822.0

Steering column locked on several occasions while driving. Electrical systems blink on and off. Exactly as described in NHTSA recall #15V144000 and as far I can tell the exact same part number.

11/14/2017 84,500 mi ODI #11046014.0

My Toyota highlander 2014 has a huge security and safety issue. Its steering wheel jammed and it become completely disabled while I was driving and the engine wont start again. It has the following messages in the dashboard. 1- 'eps failure. Steering wheel is harder to turn'. 2- 'the engine has stopped. Please put the shift lever to p'. 3- 'trac off' 4- 'brake override system failure'. My car had same issue back aug 2017 but the Toyota dealership claimed that they didn't see such issue and the car started normal. I don't know what kind of diagnostics they performed because I am having the same issue which has similar symptom as the recall issue (NHTSA campaign # 15v14000) for Toyota highlander 2015 models. It is a very dangerous security fault because my car was idol while I was drivin

cruise control 1 complaint shown

4 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
12/30/2014 6,000 mi ODI #10669076.0

The speedometer consistently indicated that I am traveling 2 to 3 MPH more than my actual speed. The highlander is factory original with no aftermarket parts installed. This issue was observed while traveling cross country and observing the plethora of radar speed indicators along I-80 and comparing to the indicator in the highlander along with digital indication on both GPS and iphone apps. I mentioned this the Toyota while performing the first service on the vehicle. I was told that there is nothing they can do about the supposed issue. Its not a safety issues as far as I know, but it is an irritation. *js

seatbelts 1 complaint shown

3 total in this category · moderate · avg repair $500 · see seatbelts cluster analysis →
12/28/2020 70,000 mi ODI #11385249.0

Passenger front seat belt will not retract, when I got out of vehicle today. Dinging sound coming from somewhere when we drove it last night.

visibility 1 complaint shown

8 total in this category · critical · avg repair $350 · see visibility cluster analysis →
12/16/2024 99,000 mi ODI #11631027.0

The contact owns a 2014 Toyota Highlander. The contact stated while driving approximately 40 MPH, the moon roof detached from the vehicle. There was no warning light and there was no impact to have caused the failure. There were no reported injuries. The local dealer had previously replaced a piece on the moon roof. The vehicle was taken to the local dealer, where it was diagnosed that the moon roof glass needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 99,000.

tires 1 complaint shown

4 total in this category · moderate · avg repair $150 · see tires cluster analysis →
11/17/2014 4,950 mi ODI #10658701.0

I purchased the above in july 12, 2014. This vehicle has michelin latitude tour tires. This vehicle hydroplanes very bad. I am telling you from the bottom of my heart if this is not corrected, lives will be lost. You could feel the vehicle floating. It scared me to death, everything was out of my control, and I was going slow. I had a passenger with me. My vehicle is not the only one this has happened to, my friend purchased a 2015 highlander limited, not much rain at all and hydroplaned. Her vehicle had different tires. It has happened other times. I think it is in all highlander 2014 and up and xle and up. I am going to the dealer, however, I do not expect much. I want to voice my concerns because I do not want anyone hurt. *tr

suspension 1 complaint shown

4 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
11/14/2014 ODI #10655147.0

2014 Toyota highlander limited has begun making noise when traveling relatively slow (<30mph) on a normal road. When there's a very minor bump, a squeaky sound will come from the rear. It's not so noticeable on the freeway (perhaps fewer vibrations and/or the the wind noise overpowers it). Upon further investigation (riding in the back and listening for the source), it's coming from the rear-hatch door/car gap near the bottom corners. It sounds like the the powered hatch isn't fully tight and the weatherstrip is rubbing. However, the door doesn't feel or appear loose at all. *tr

Showing 300 of 133 total complaints. The full federal record is available at nhtsa.gov/vehicle/2014/Toyota/Highlander#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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