Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D-ring plastic is cracked.
full bulletin at NHTSA ↗2015 Dodge Durango airbags problems
severe Owners of the 2015 Dodge Durango have filed 36 NHTSA complaints about the airbags, typically surfacing around 64,000 miles at roughly $1,100 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See airbags across all vehicles →
Failure mileage
Complaints
36
Recalls
0
Avg fix
$1,100
| Model year | airbags complaints |
|---|---|
| 2011 Durango | 18 |
| 2012 Durango | 22 |
| 2013 Durango | 37 |
| 2014 Durango | 65 |
| 2015 Durango (this page) | 36 |
| 2016 Durango | 6 |
| 2017 Durango | 6 |
| 2018 Durango | 8 |
| 2019 Durango | 6 |
2crashes
6injuries
When does it fail?
Of the 36 airbags complaints filed for the 2015 Dodge Durango, here's the actual mileage breakdown — failures cluster heaviest at 100,000-125,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Owners have filed 36 airbags complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
No new NHTSA airbags complaint has been filed on this vehicle in over 4 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D-ring plastic is cracked.
full bulletin at NHTSA ↗Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D-ring plastic is cracked.
full bulletin at NHTSA ↗Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC lin
full bulletin at NHTSA ↗(X88) Active Head Restraint - Select 2014 - 2015 Dodge Durango (WD)
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners report two main problems: unexpected active headrest deployment and airbag system warning lights.
Active headrest deployment happens with no accident or impact. Owners describe the headrest suddenly popping open while driving at low speeds (5–40 mph), at highway speeds, while parked with the engine on, or even while the vehicle sits in a garage completely powered down with keys not in the ignition. The deployment is loud and sudden, striking occupants in the head, neck, or back. Several owners suffered headaches, neck pain, and muscle soreness. After deployment, the plastic fasteners holding the headrest assembly break internally and cannot be reset—the entire headrest must be replaced. Repairs cost $700–$900 and take 1–3 days; multiple owners say dealers refused to cover the work under extended warranty.
The second issue is the service airbag warning light illuminating intermittently or continuously from as early as 4,000 miles. The light may cycle on for weeks, disappear, then return. Diagnostics reveal seat harness wiring defects and passenger occupant detection system faults. Dodge dealers confirm there is no open recall, despite owners finding numerous similar complaints online and a class action lawsuit filed in Florida as of February 2020. One owner also reported front airbags failing to deploy during an actual collision that totaled the vehicle.
Same Dodge Durango airbags reports on nearby years: 2012 · 2013 · 2014
Failure modes owners describe
Unexpected Active Headrest (AHR) Deployment
The active headrest airbag deploys without any impact, collision, or accident. Deployments occur while driving at low speeds (5-40 mph), at highway speeds, while parked, while the vehicle is off with keys not in the ignition, or during routine activities like reaching into the back seat. In several cases, the deployment occurs while the vehicle sits unoccupied in a garage or driveway. Owners report no warning lights or symptoms prior to deployment.
When: At various mileages from approximately 21,000 to 130,000; deployments occur while driving, parked with engine running, or completely powered-down
Symptoms owners cite: Headrest deploys suddenly without impact or accident; Loud popping sound during deployment; Headrest becomes detached or cannot be reset after deployment; Plastic fasteners/clips inside headrest break during deployment; Occupants struck in head, neck, or back—resulting in headaches, neck pain, and muscle soreness; No warning lights or messages before deployment; No accident or collision precedes the event
Codes mentioned: B0020-13, B1C11-13
Repairs/costs cited: Replacement headrest part number 5PN14DX9AA and seat back wiring harness part number 68100768AD; repairs cost $700–$900; dealers report internal plastic fasteners/tabs are broken and cannot be repaired; some repairs denied under extended warranty; repairs may require 1–3 days in shop
Recalls/TSBs owners mention: Extended warranty issued on some headrest repairs, but Chrysler/Dodge has refused extended warranty coverage on some deployments; dealers confirm no open recall exists despite numerous complaints; manufacturer states VINs may not be included in any recall; one owner notes class action lawsuit in Florida as of February 2020
Intermittent Airbag Warning Light and System Faults
The service airbag warning light illuminates intermittently or continuously while driving, or comes on at vehicle start. The light may stay illuminated for weeks then disappear, or cycle on and off randomly during operation. Diagnostics reveal seat harness wiring defects, side airbag malfunction, and passenger occupant detection system faults. In at least one case, the diagnostic trouble codes remained in stored memory, preventing accurate diagnosis.
When: From early in vehicle ownership (4,000 miles) through higher mileages; light cycles intermittently or stays on persistently
Symptoms owners cite: Service airbag warning light illuminates intermittently or continuously; Warning light comes on at start and dinging sounds during drive; Light cycles on for weeks, then disappears, then returns; Passenger occupant detection system malfunction reported by independent service center; Side airbags diagnosed as malfunctioning; Diagnostic trouble codes remain in stored memory, blocking diagnosis
Codes mentioned: B0020-13, B1C11-13
Repairs/costs cited: Seat harness wiring defects and passenger seat airbag failures identified; replacement of wiring harness and airbag components required; repairs cost approximately $900; independent service centers report this is a common Dodge issue; some repairs denied under extended warranty due to warranty expiration
Recalls/TSBs owners mention: Dealer states defect is not a recall issue; manufacturer notified via email in some cases but has not initiated recalls; Dodge customer service contacted by owners but no recall issued
Front Airbag Deployment Failure During Accident
In at least one reported accident (collision with a mini mall storefront and subsequent unintended acceleration), the front airbags did not deploy despite impact sufficient to total the vehicle. The occupant sustained bruising to chest, arms, legs, and feet, indicating significant impact. Another owner struck a telephone pole with no airbag deployment, resulting in totaled vehicle and bruising.
When: During actual accidents/collisions
Symptoms owners cite: Airbags fail to deploy during high-impact collision; Vehicle struck with sufficient force to total vehicle; Occupants sustain bruising and impact injuries without airbag protection
Repairs/costs cited: No repairs documented for these failure events
Recalls/TSBs owners mention: No manufacturer response documented for these failures
Synthesized from 36 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
The contact owns a 2015 Dodge Durango. The contact stated while the driver was driving at 35 MPH with the contact seated in the front passenger’s side seat, the front passenger’s side headrest was inadvertently deployed. There were no warning lights illuminated. The contact sustained a headache but did not seek medical assistance. The dealer was notified of the failure and advised the contact…
Had airbags trouble with your 2015 Dodge Durango?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2015 Dodge Durango?
It's a meaningful issue. 36 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
At what mileage does the airbags typically fail?
Across the 22 complaints that reported odometer mileage, most airbags failures cluster between 45,000 and 86,340 miles, with the median around 64,000. A quarter of owners report trouble before 45,000; a quarter make it past 86,340. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2015/Dodge/Durango.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.