Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D-ring plastic is cracked.
full bulletin at NHTSA ↗2014 Dodge Durango airbags problems
severe Owners of the 2014 Dodge Durango have filed 65 NHTSA complaints about the airbags, typically surfacing around 66,500 miles at roughly $1,100 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See airbags across all vehicles →
Failure mileage
Complaints
65
Recalls
0
Avg fix
$1,100
| Model year | airbags complaints |
|---|---|
| 2011 Durango | 18 |
| 2012 Durango | 22 |
| 2013 Durango | 37 |
| 2014 Durango (this page) | 65 |
| 2015 Durango | 36 |
| 2016 Durango | 6 |
| 2017 Durango | 6 |
| 2018 Durango | 8 |
6crashes
13injuries
What stands out
Owners have filed 65 airbags complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Among the 16 model years of Dodge Durango in our records for airbags problems, this one ranks #3 by owner-complaint volume.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D-ring plastic is cracked.
full bulletin at NHTSA ↗Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D-ring plastic is cracked.
full bulletin at NHTSA ↗Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC lin
full bulletin at NHTSA ↗(X88) Active Head Restraint - Select 2014 - 2015 Dodge Durango (WD)
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners describe two major airbag system failures in the 2014 Durango.
Active headrests spontaneously deploy without collision, impact, or any trigger. Drivers and passengers report sudden loud pops from the headrest, which then forcefully strikes the back of the head. This happens while driving at highway speeds, sitting at traffic lights, parked in driveways or parking lots—even with the engine off. Several owners sustained neck strain and whiplash; at least one experienced significant head injury. The plastic retaining clips or brackets break during deployment, and the headrest assembly often cannot be reset. Replacement costs run $700–$1,100 just for the part. Dealers report parts out of stock for months. Chrysler extended warranty on these headrests from 3 to 10 years in August 2020, signaling a known defect. One service director told an owner this malfunction happens repeatedly.
Airbag warning lights illuminate intermittently or constantly, disabling both airbag and seatbelt tensioner systems. Technicians trace the fault to the Occupant Restraint Control (OCR) module. Owners frequently report their VIN is excluded from Recall P67, even though identical Jeep Cherokees made around the same time *are* covered, and the vehicles share the same faulty module.
Airbags failed to deploy in crash events where significant frontal impacts occurred, resulting in serious injuries to drivers and passengers.
Same Dodge Durango airbags reports on nearby years: 2011 · 2012 · 2013 · 2015
Failure modes owners describe
Active Headrest Spontaneous Deployment
Passenger-side and driver-side active headrests deployed without impact, collision, or apparent trigger during normal driving, while parked, or even with the engine off. Owners report sudden, loud popping sounds and the headrest hitting them in the head or neck. Multiple cases indicate plastic retaining clips or brackets broke, and in some cases the headrest assembly was damaged beyond reset capability.
When: Various: 29,000–100,000 miles; also reported while parked, at traffic lights, during parking maneuvers, and with vehicle in park or engine off.
Symptoms owners cite: Loud popping or cracking sound from headrest; Headrest suddenly and forcefully deployed without warning; Neck and upper back injury (soft-tissue, whiplash); Head striking impact causing disorientation or pain; Plastic clips or retaining brackets visibly broken or released; Headrest unable to be reset or closed after deployment
Repairs/costs cited: Dealer estimates $700–$1,100 for replacement part plus labor; parts frequently out of stock with lead times exceeding two months. One owner reported Chrysler paying for repair after dealership confirmed no impact event. Dodge extended warranty on this part from 3 to 10 years in August 2020, suggesting known defect.
Recalls/TSBs owners mention: Dodge issued warranty extension letter in August 2020 extending coverage from 3 to 10 years. One dealer declined repair citing damage as 'trim' issue. Chrysler paid for one repair. Most dealers initially claim no knowledge of recalls or defects. One complainant noted Dodge referred matter to investigator.
Airbag Warning Light and OCR Module Intermittent Malfunction
Airbag warning light illuminates intermittently or constantly, disabling airbag and seatbelt tensioner functions. Owners and technicians identify faulty Occupant Restraint Control (OCR) module as root cause. Multiple complainants note their vehicle VIN is excluded from NHTSA Recall P67 (Campaign 14V643000) despite having identical symptoms and same module as recalled Jeep Cherokee and other Durango models manufactured just before or after their production date.
When: Various mileage: 50,000–90,000 miles; light comes on intermittently or persistently, sometimes immediately upon startup.
Symptoms owners cite: Airbag warning light illuminates on dash intermittently or continuously; Service airbag system warning message displayed; Seatbelt tensioner function disabled when airbag light is on; No accident or impact history; failure occurs at random times during driving, at stops, or while reversing
Codes mentioned: OCR (Occupant Restraint Control) Module electrical short
Repairs/costs cited: Dealer diagnosis confirms OCR module replacement needed. Replacement parts frequently unavailable or on back order with no estimated delivery date. One owner reported spending significant money for same repair on 2014 Jeep Cherokee.
Recalls/TSBs owners mention: Chrysler advised some complainants that their VIN is excluded from NHTSA Campaign 14V643000 (Seat Belts, Air Bags), despite identical failure symptoms. Referred complainants to NHTSA. No warranty coverage mentioned for OCR module replacement in narratives.
Airbag Failure to Deploy in Crash Events
Multiple owners report airbags failed to deploy during significant frontal collisions and crashes. One owner struck a retaining wall and tree; another hit another vehicle hard enough to break windshield and cause serious injuries (fractured sternum, severe leg contusion); a third collided with a concrete wall. In each case, airbags did not deploy despite impact severity that would typically warrant deployment.
When: At time of collision/crash; mileage approximately 24,000–30,000 miles and higher.
Symptoms owners cite: No airbag deployment during frontal collision or impact; Driver and passenger injuries sustained (fractured sternum, leg contusion, head and neck injuries, leg fracture); Seatbelt did not properly restrain occupant in one case; No warning lights or codes visible prior to crash
Repairs/costs cited: Vehicles were towed; one required medical treatment. Repairs not documented in available narratives.
Recalls/TSBs owners mention: No manufacturer response documented in these complaints. One owner attempted to verify recall status with dealership and was told no recall existed on the vehicle.
Synthesized from 65 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had airbags trouble with your 2014 Dodge Durango?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2014 Dodge Durango?
It's a meaningful issue. 65 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
At what mileage does the airbags typically fail?
Across the 47 complaints that reported odometer mileage, most airbags failures cluster between 46,000 and 98,000 miles, with the median around 66,500. A quarter of owners report trouble before 46,000; a quarter make it past 98,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/Dodge/Durango.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.