TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to suc
full bulletin at NHTSA ↗2015 INFINITI QX60 electrical problems
severe Owners of the 2015 INFINITI QX60 have filed 13 NHTSA complaints about the electrical at roughly $850 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See electrical across all vehicles →
Complaints
13
Recalls
0
Avg fix
$850
| Model year | electrical complaints |
|---|---|
| 2014 QX60 | 6 |
| 2015 QX60 (this page) | 13 |
| 2017 QX60 | 13 |
| 2018 QX60 | 5 |
| 2019 QX60 | 6 |
2crashes
When does it fail?
Of the 13 electrical complaints filed for the 2015 INFINITI QX60, here's the actual mileage breakdown — failures cluster heaviest at 150,000+ mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Among the 9 model years of INFINITI QX60 in our records for electrical problems, this one ranks #2 by owner-complaint volume.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering electrical on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: The ICC stopped working while driving, The AEB/
full bulletin at NHTSA ↗CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
full bulletin at NHTSA ↗CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
full bulletin at NHTSA ↗INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2015 Infiniti QX60 shows multiple electrical failures affecting active safety systems. Parking sensors and backup cameras fail to detect obstacles reliably—particularly light-colored objects like beige walls—and only alert after impact occurs. One owner's dealer tested the sensor with an employee in dark clothing and claimed normal function, then refused to test an unaffected sensor, dismissing the complaint without resolving the core issue.
More dangerous are intermittent engine power loss and brake failure. Several owners report the engine cutting out without warning while driving, including at highway speeds, causing power steering to fail mid-corner—a hazardous situation. Brakes going soft and losing stopping power appear in multiple narratives, with one owner noting the issue was reproduced on service records yet dealership claimed inability to fix it.
Airbag sensor connections are failing; one owner bought the vehicle used and found airbag warning lights flashing, with dealer diagnosis confirming sensors have no connection to the computer system. Power liftgate doors refuse to open or close properly, with sensors failing to detect obstructions. Alternator failures cause stalling, but misdiagnosis by technicians leads to replacement of unrelated parts before the actual problem is identified. Fuel gauge sensors stop reading accurately, and in one case, the entire electrical system shut down mid-drive. These are not minor nuisances—they're active safety defects that have put owners in genuine danger.
Same INFINITI QX60 electrical reports on nearby years: 2017
Failure modes owners describe
Parking sensors and backup camera malfunction
Parking sensors fail to detect obstacles, especially light-colored objects (beige, white walls). Backup camera displays space even when close to collision. Sensors only activate at moment of impact or not at all until vehicle makes contact.
When: During backing maneuvers
Symptoms owners cite: No sensor beeping or warning lights during approach; Camera shows false perception of available space; Beeping only occurs at point of impact; Sensors fail to detect light-colored objects reliably
Recalls/TSBs owners mention: Dealer tested sensor with employee in dark clothing and reported normal function; declined to test unaffected driver-side sensor; blamed collision damage without verifying sensor operation pre-collision
Brake failure and loss of power while driving
Brakes go to floor and lose stopping power unpredictably during driving. Vehicle also loses engine power mid-drive at highway speeds. Both issues are intermittent and difficult to diagnose, yet safety-critical.
When: Intermittent, including at 70 mph on interstate
Symptoms owners cite: Brakes go to floor and vehicle won't stop; Engine loses power while driving; Power steering loss when power is lost; Requires towing; cannot be reproduced by dealer
Repairs/costs cited: Brake issue reproduced and noted on service records; dealership unable to reproduce power loss despite multiple AAA tows
Recalls/TSBs owners mention: Extended Infiniti Elite warranty through manufacturer; Infiniti complaint system engaged with promise of technician inspection
Driver assistance package and object detection failure post-collision
Driver assistance package and moving object detection malfunction after collision repair despite use of genuine Infiniti parts. Computer shows no error codes. Unresolved after 2+ months at dealership.
When: After collision repair
Symptoms owners cite: Driver assistance package options inoperative; Moving object detection at front does not function; No error codes present in computer
Repairs/costs cited: Repaired with genuine Infiniti parts; unresolved after 2+ months at collision center and dealership
Airbag sensor malfunction and computer disconnect
Airbag warning lights flash intermittently on display panel. Dealer diagnosis reveals airbag sensors malfunctioning with no connection between airbags and computer system.
When: Used vehicle purchase in June; symptoms began July
Symptoms owners cite: Driver and passenger airbag warning lights flashing on display; Warning lights disappear then return; No connection between airbags and computer system
Power liftgate malfunction
Rear hatch door fails to fully open using key fob, interior button, or manual operation. Door partially opens, beeps, and closes on its own. Close button on hatch inoperative.
When: Occurring for months; intermittent
Symptoms owners cite: Hatch won't fully open when prompted via fob, interior button, or manual; Door partially opens then closes automatically; Sensor does not detect obstruction (person) in way; Close button on hatch does not function; Door beeps during malfunction
Repairs/costs cited: Owner must force hatch closed manually
Intermittent stalling and engine shutdown while driving
Vehicle intermittently loses power for 1–4 seconds while driving, requiring pull-over or towing. Power steering disables when power lost. In some cases, vehicle won't accelerate after sitting idle at stops.
When: Continuous since weeks after purchase; 3–5 instances in 4 months in one case
Symptoms owners cite: Engine loses power intermittently while driving; Power loss lasts 1–4 seconds; Power steering inoperative during loss of power; Vehicle stalls and won't restart immediately; Vehicle won't accelerate after sitting idle at stop signs
Repairs/costs cited: Battery and alternator tested with no clear fault found; forum users report intermittent alternator or electric module issues
Alternator failure with delayed diagnosis
Alternator fails, but defect goes undetected during multiple diagnostic inspections. Incorrect diagnostic codes trigger unnecessary part replacements before alternator is finally identified. Vehicle stalls on highway as result.
When: Multiple inspection visits before identification
Symptoms owners cite: Vehicle stalls on highway; Battery drains quickly; Diagnostic confusion masks root cause
Repairs/costs cited: Multiple parts replaced based on incorrect diagnosis codes before alternator identified as culprit
Fuel gauge and electrical system failure
Fuel gauge does not register fuel in tank even when full. Engine and battery warning lights illuminate mid-drive. Entire electrical system shuts down while vehicle is still in motion.
When: While driving
Symptoms owners cite: Fuel gauge reads empty despite having gas; Engine warning light and battery light activate while driving; Entire electrical system shuts down mid-drive; Vehicle continues coasting during power loss
Synthesized from 13 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 4 most recent
Odometer Fraud. The contact purchased a 2015 Infinity QX60. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 99,500. It was later discovered that the mileage on the title was 165,000. The vehicle was taken to the dealer for an oil change, and the contact was informed about the mileage discrepancy.
Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no…
The back hatch door does not always open when either using the car faub, button in the interior or manually on the hatch itself. It will partially open and then it will beep and try and close on its own, making it difficult to either put something in or take out of the back of car without it closing on your head because the sensor does not alert that I am there. Then to close the hatch I have to…
The car intermittently will not accelerate after being idle at stop signs etc. this has occurred on 3-5 instances in the last 4 months. All but one time when getting the vehicle later it didn't have any issues. The battery has been tested and is good, I cleaned the terminals and still had it occur. Upon reading an Infiniti forum it sounds like it is an intermittent alternator issue or electric…
Had electrical trouble with your 2015 INFINITI QX60?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the electrical problem on the 2015 INFINITI QX60?
It's a meaningful issue. 13 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $850.
At what mileage does the electrical typically fail?
Based on the 13 complaints filed, electrical issues most often appear around 97,416 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $850 for electrical repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to electrical?
No active recalls currently cover electrical issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2015/INFINITI/QX60.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.