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ProblemsByVin Index / 2015-RAM-PROMASTER-CITY / COMPLAINTS
Full complaint record · NHTSA

2015 RAM Promaster City owner complaints

87 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

powertrain 8 complaints shown

25 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/27/2017 ODI #11056910.0

Tl* the contact owns a 2015 Ram promaster city. The contact stated that the transmission gear shifted from drive or reverse to neutral, and locked into neutral several times. The dealer and manufacturer indicated that the vehicle was not included in NHTSA campaign number: 16v202000 (electrical system, power train). The dealer (colonial Dodge Chrysler Jeep, 24 coolidge st, hudson, ma 01749, (978) 568-8000) was unable to provide an appointment for a diagnostic test in a reasonable time frame. The vehicle was dropped off and the dealer indicated that they may be able to schedule a diagnostic test on january 4, 2018. The manufacturer was notified of the failure. The failure mileage was not available.

12/10/2019 106,000 mi ODI #11288098.0

Tl* the contact owns a 2015 Ram promaster. While driving 55 MPH, the vehicle felt as if it were going into limp mode and the instrument panel indicated to shift into neutral. The contact shifted into neutral and was able to drive. The vehicle stalled and was pushed over to the side of the road. The vehicle was powered off and restarted, but could not drive. The vehicle was towed to mount airy Chrysler Dodge Jeep Ram Fiat (538 n andy griffith pkwy, mt airy, nc 27030, (336) 789-8105) where it was diagnosed that the vehicle had a stored code and was ok to drive. The vehicle was not repaired and the failure recurred. The vehicle was towed to stetler Dodge Chrysler Jeep Ram (1405 roosevelt ave, york, pa 17404, (717) 764-888), but was not diagnosed or repaired. The vehicle was later towed to ker

12/02/2021 ODI #11442397.0

Several incidents when accelerating, the engine goes into a limp mode, followed by indicator lights coming on P0401, P0299, P226C. The vehicle will not accelerate and travels at a max speed of about 5mph. This has happened in traffic every time and has put me and my family, as well as other vehicles, at extreme risk of being in an accident, not being able to accelerate out of the way of oncoming traffic. After several cycles of turning the vehicle off and on, it returns to normal function. The vehicle has been inspected at a Dodge Service station. They determined that the Turbo diesel system is malfunctioning and needs repair. My vehicle is available for inspection upon request.

11/07/2018 ODI #11149907.0

In 2017 I purchased a recreational vehicle with a Dodge chassis with the attached VIN. It currently has about 4500 miles on it. From the very beginning I have had problems with the transmission down shifting when traveling at highway speeds (55 to 65 MPH) which pegs the tach (7000 plus). This would occur when traveling up slight grades while on cruise control and would happen at random intervals (roughly 200 miles) without warning. I have been to the Dodge dealer and discussed the problem with them. The first two times they didn't know what the problem was but said it was an "adaptive" trans which had to adjust to my driving and didn't offer any solutions. At the third visit to the dealer they reloaded new software for the trans, but still offered the "adaptive" argument, and

10/19/2015 4,000 mi ODI #10783319.0

Tl* the contact owns a 2015 Ram promaster. While driving at 75 MPH, the front passenger's knee inadvertently hit the gear shift lever into manual mode. As a result, the engine revved and the rpms increased. The contact had to steer the vehicle in excess to prevent the vehicle from veering. The contact was unsure which warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000.

10/16/2019 50,100 mi ODI #11268918.0

A cover on the transaxle, at the front of the engine, was discovered, by a dealership while performing a recall repair of the cooling fan, to have a hole in it and was leaking fluid. It was discovered in the dealership's shop. Now being repaired by a local repair shop.

10/11/2021 ODI #11436257.0

Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode

10/10/2018 104,000 mi ODI #11139419.0

Van loses electrical power when driven and stalls. This is while driving on a city street go straight on the road. This is a off and on issue with this vehicle. It has been to the maintenance shop who could find anything nor codes. Suggested we take it to a dealer, they tell us the same thing. No codes and it drove fine with no issues. Well, I have had two different employees driving it and it has done the same thing a total of four times. It is a power issue as the clock/radio resets each time it happens! Dealership has only drove it for 10 minutes. It has stalled after we've used it 4-5 hours in the day.

engine 4 complaints shown

14 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/31/2025 98,000 mi ODI #11707980.0

The contact owns a 2015 Ram Promaster 3500. The contact stated that while driving 70-75 MPH, the DEF warning light was illuminated. The contact added DEF fluid to the tank and continued driving; however, a message indicating that the vehicle was in countdown mode or LIMP mode was displayed. The vehicle was taken to the dealer to be diagnosed; however, the dealer had informed the contact that the cause of the failure could not be determined after performing several tests. The vehicle remained stuck in LIMP mode and had remained at the dealer unrepaired for two months. The manufacturer was notified of the failure, and the contact requested an engineer's assistance in diagnosing the vehicle. A case was filed, but no assistance was provided. The contact stated that the vehicle was essential t

12/29/2016 ODI #10938654.0

After first purchasing we noticed it tends to surge forward or stall out from time to time, and on a few occasions when putting it into drive, it sounds like a sledge hammer hit the engine. I have been to and called the local dealer in dunn nc and told them the issues and asked if the several recall notices I have gotten cover the issues we've have been experiencing. I was told we don't have the parts you need, don't worry you will get a letter to bring it in when parts are available. We got the first notice several months ago, and have 4 notices now. On one occasion I almost hit a building when the engine lagged and then surged unexpectedly. Seems no one wants to address issue or they have just been putting this off trying to wait til warranty is over.

11/01/2018 ODI #11144722.0

The rocker arms were bad which caused the intake and exhaust camshaft to wear out and had to be replaced. And had to replace the rocker arms on all cylinders.

10/15/2018 147,000 mi ODI #11140476.0

My 2015 promaster 2500 got a p0481 code for a faulty radiator fan. This is consistent with known defects in other makes and models in fca (Fiat chrystler automotive). Most notable is Jeep renegade fans (p/n: 623740)

electrical 3 complaints shown

20 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/28/2020 ODI #11385304.0

Contacted dealer brandon Dodge on broadway and was informed they don't have the part and were unable to get the part and to contact them at a later date. ----- NHTSA recall number: opens new window takes away from VIN lookup section>19v-818recall date: november 15, 2019 manufacturer recall number: vb2 summary: a cooling fan stall / seizure event could lead to electrical overloading of the fan motor potentially resulting in the thermal degradation of the brush housing, which may lead to a vehicle fire. Safety risk: a vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage. Remedy: replace the engine cooling fan module.

12/11/2017 42,000 mi ODI #11053974.0

Radiator fan 68360299aa fail and the warranty doesn't cover my vehicle has only 42 k miles and I see a lot of complains on the internet my vehicular le was running when this happen

10/29/2017 41,000 mi ODI #11040999.0

My TPMS system has never worked reliably since new. It is on now and has been on intermittently for 40,000 miles. Typically it comes on and stays on for a week to a month and checking or adjusting tire pressure seems to have no effect on whether it is on or suddenly off for a month or two. I am concerned I might really have a failing tire or low pressure and because the light is on I cannot know. I understand the NHTSA requires this system. Is it safe to be so unreliable? It is on now on since oct 14th but the tires are properly inflated as has been true in the past.

fuel system 1 complaint shown

12/19/2025 60,000 mi ODI #11706117.0

The contact owns a 2015 Ram ProMaster 2500. The contact stated that the same day that the vehicle was purchased, the check engine warning light illuminated. The contact stated that after shifting to park(P) and the parking brake was engaged, the vehicle rolled backwards. The vehicle was taken to the dealer, who diagnosed the vehicle with an unknown sensor failure. The sensor and the brakes were repaired. The contact retrieved the vehicle, and the check engine warning light was illuminated. When the gear lever was shifted to park(P) and the parking brake was engaged, the vehicle rolled backwards. The dealer was contacted, and the dealer at first refused to take the vehicle. After several months, the dealer took the vehicle, and it was diagnosed and determined that the fuel injectors, brakes

wheels 1 complaint shown

11/07/2018 49,330 mi ODI #11149959.0

There is a serious defect in the parking brake which causes it to freeze and lock up in cold temperatures. This vehicle has an automatic transmission with no parking gear so the parking brake is required to park the vehicle so that it does not roll. What happens is that water gets into the parking brake cable and freezes in subzero temperatures causing the parking brake to not engage, not release, or only release partially so that it drags. From the drivers perspective it appears normal other than having less or no tension when the parking brake lever is applied.or released. When the cable is frozen while the brake is disengaged, the brake does not engage, so there is no way to properly park the vehicle. When frozen while engaged, the brake remains on or only partially releases which

body 1 complaint shown

10/25/2018 2,475 mi ODI #11142638.0

Water enters the engine compartment. The cowling below the windshield is a 2-piece unit with a "joint" in the middle, where water enters and forms on top of the engine and electrical components, which could cause the engine to stop. There is also a leak on the driver's side and flows on top of the fuse box and electrics. There is also a leak on the passenger side where water enters from the hood vent and goes onto the air intake and then can go into the engine. Many owners have contacted their dealers and nothing has been done to correct this problem. I have been trying since 2015. Several owners have had their alternators quit because of water and the engine has died while driving. For further information go to www.promasterforum.com under general discussion and do a search for water I

cruise control 1 complaint shown

10/16/2015 3,300 mi ODI #10783000.0

Tl* the contact owns a 2015 Ram promaster. While driving at any speed, the speedometer failed to illuminate. The vehicle was taken to the dealer where the technician diagnosed it as a design failure. The manufacturer was notified of the failure. The failure mileage was 3,300. Updated 1/12/16 *cn the consumer stated he noticed after he picked the vehicle up from the dealer under certain lighting conditions he could not see the speedometer clearly. It was blurry and the details were impossible to make out without taking his eyes off the road . The speedometer illumination was only adjustable with the lights on and even when fully illuminated it was still blurry. Updated 02/09/16*jb

brakes 1 complaint shown

7 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
09/30/2015 9,500 mi ODI #10778716.0

Tl* the contact owns a 2015 Ram promaster. The contact stated that when the brake pedal was applied, there was an abnormal noise and the brakes failed to respond. The vehicle was taken to the dealer who replaced the brakes but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 9,500.

Showing 300 of 87 total complaints. The full federal record is available at nhtsa.gov/vehicle/2015/RAM/Promaster City#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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